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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,780 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SD

May 15, 2020

I actually have some experiences in IT so doing the course was very easy for me, but the content is awesome. It will be really beneficial for a beginner. I am looking forward to complete next courses!

SS

Feb 3, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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3726 - 3750 of 10,000 Reviews for Technical Support Fundamentals

By suhan k

Mar 1, 2024

it was so helpful,got to learn many things ,,looking forwad to more oppurtunnities to learn if financial aids application is applied .I really want to learn and get a good job

By Rebecca n

Oct 20, 2023

Materials are very straight forward, and clear to understand! the mini quizzes at the end of each module, are great to test what we've learned, up to that point. Thank you.

By Mohammad I

May 3, 2023

Wonderful introduction to IT with great instructors that take you through what IT is about and how to start preparing yourself in the right direction to succeed in this field.

By Gloria I

Mar 8, 2023

I really want to appreciate Google for this training. The trainers are eloquent and the training as well as materials are easy to understand. Kudos and keep up the great work.

By karenuk1

Feb 22, 2023

The experts were clear to understand without rushing their speech. Also grateful for the transcript which I can go over to remind myself and understand the subject. Thank you!

By Aiša B

May 21, 2022

It wasa very useful, super fun and motivational. I learned new things, confirmed previous acknowledgments and had a great fun. Thanks to all people included in this education.

By Daisy S

Mar 14, 2022

Everything in this course section is explained really well and in a way thats easy to understand. I feel extremely comfotrable moving on to the next section. Really well done.

By Ashley F

Feb 28, 2022

This course was not only informative and educational, but it was also a lot of fun. It was a great way to get us thinking outside of the box when it comes to troubleshooting.

By Eric H

Feb 23, 2022

Wonderful introductory course on information technology! I would lighly recommend this to someone interested in IT as a career path that may be struggling with where to start.

By Farrukh A

Sep 27, 2021

Wonderful course and nice lab exercises. Seemed extremely beginner but parts related to OS and building a computer from scratch was surprisingly well recorded and elaborated !

By HEYBER A G O

Aug 23, 2021

Aprendí muchas cosas. Muy agradecido con este curso. Es lo básico para aprender mas de lo que viene. Es muy motivante escuchar las experiencias de los colaboradores de Google.

By Mohammed a o A

Jun 26, 2021

It was valuable information and the teachers' method was more than wonderful in communicating and simplifying the information and making the student love what he was learning.

By fatma t

May 6, 2021

الحمد لله لقد استمتعت بهذا الدوار واستفدت منه كثيرا. لم أواجه أي صعوبة. شكر وتقدير لفريق Google. إنهم رائعون حقًا.

أتمنى ألا تنتهي أبدًا ، شكرًا لك Google ، أنت حقًا مبدع جدًا

By Hina A

Feb 8, 2021

Great course - loved the resume and interview know-how portion of this. There should be more courses to train users on how to get into interviews and successfully master them.

By Arnoldo T

Dec 13, 2020

Great course to get your foot into a technical field in IT. It covers a broad spectrum, regardless of your experience, and gives you the tools to understand the concept of IT.

By Zackery F

Dec 1, 2020

I'm hoping this is the start of my career, I think everyone involved did a good job putting this course together to help start tech people. And I feel lucky to be a part of it

By Regina R

Nov 8, 2020

This was a great refresher IT course for me as I have been out of the field for a few years. I also learned some new skills that I had little to no knowledge of. (ie: Linux)

By aoparah

Nov 7, 2020

It really does give you the fundamentals. I am coming from a career where I know nothing about IT and this really helped me learn so much about what to expect in the IT field.

By Gonzalo M

Nov 6, 2020

Un primer acercamiento al mundo de las IT de la mano de profesionales cualificados. No tiene desperdicio e incluye recursos muy útiles para tu futuro laboral.

Great job Google!

By Aviral M

Nov 5, 2020

It was very fascinating. Really , I enjoyed it. Literally , the team, the quizzes and all the setup will help you get engage into it and it was indeed a good learning journey.

By Muhammad A

Oct 3, 2020

Amazing course ,the way of teaching is great I learned every single skill which important in IT support specialist step by step with good guiding material given by specialists

By Tom C

Sep 9, 2020

Really enjoyed learning technical support fundamentals. I learned so much from the instructors looking forward to learning as much as I can from them in the upcoming courses.

By Yasir K

Sep 1, 2020

Its my first time that i was able to complete the online course although its quite basic but it can be considered as a refresher along with a good overall understanding of IT.

By Carmen J

Aug 2, 2020

A good introduction to IT. Some parts could be more advanced.

It is to my understanding the Python Automation Course used to be together with this one before it was separated.

By A. H S

Jun 22, 2020

The course was literally a unique source of knowledge. I was not able to complete my verification , but at the end coursera helped me to do that. Thank you google and coursera