Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,780 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SD

May 15, 2020

I actually have some experiences in IT so doing the course was very easy for me, but the content is awesome. It will be really beneficial for a beginner. I am looking forward to complete next courses!

SS

Feb 3, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

Filter by:

3826 - 3850 of 10,000 Reviews for Technical Support Fundamentals

By Silas P

Aug 27, 2020

I am very grateful to learn all the IT support modules offered by Google, I understand that there is a huge open field for many opportunities to come. Thanks for everything.

By Drew H

Jul 28, 2020

I loved the course!! I really enjoyed how the teachers explained the technology information and gave examples on how/when you will need to use them in real world situations.

By Kristian S

May 28, 2020

a great intro. i never knew I could learn so much in such a short period. also I was able to clarify my own misunderstandings. turns out I had no idea what an IP address was

By Nahid M

May 8, 2020

I would say, learner, should never stop learning and should never say they have had enough. That was a great initiative and course from Googler. Thanks to my course mentors.

By Raluan A B

May 5, 2020

It is great to finish this course and improve my knowledge about IT. It was a remarkable time and effort to get all this information related, I really recommend this course.

By Mehul P

Apr 16, 2020

Enjoyed my first Google Course! Really appreciated the clearity this course offered from an industry leader and their expectations for a great Technical Support Foundation!

By Abdulmajid M Y

Nov 9, 2019

Finally i learnt alot in this course and the most amazing part of the course is using Remote Desktop and Qwiklabs thank to google and coursera and thank to my friend Raham..

By Siddhant G

Oct 7, 2019

Its a really great course for starting your IT career or brushing up your fundamentals. Thank you Coursera for the opportunity. Instructors were great throughout the course.

By Nicole E

Feb 20, 2019

A solid review with some updated information and new knowledge for me. Well organized and presented. I enjoyed being able to test out of areas I already feel confident in.

By Lorena B

Aug 18, 2018

I enjoyed this program and I loved the videos especially. They were all very engaging and it makes me excited in moving forward in IT knowing I just completed my first step.

By Miguel A

Jul 25, 2018

I really enjoyed these modules and pacing is great for dropping in and out as time allows, you don't have to block off 2 hours of your time in order to get the full benefit.

By Christopher A

Apr 23, 2018

Great course for understanding the fundamentals to IT support and basics about computers. This includes everything from hardware, software, and even tech support techniques.

By Punyata “

Apr 9, 2018

I have nothing in the beginning, after this I am now joining and want to learn more.

The instructor he is really good, talking clearly to understand step by step.

Thanks a lot

By Matt C

Nov 20, 2024

Not only was this course informative but it keeps the learner engaged and keeps things simple so that you can understand, better than a your average textbook course by far.

By Mukesh K

Feb 17, 2024

Overall course experience, Skills and knowledge about world of IT after finishing Technical Support Fundamentals course. It is a great feeling. I'm motivated to learn more.

By Dana F

Oct 3, 2023

Very clear an easy to understand. Some of the content in Week 2 had too many analogies. I think being more straight forward would've been more beneficial for those lessons.

By Pritam B A

May 17, 2023

Awesome. I had experience in computer hardware and assembling. I was looking to test my experience. Thank you Google for the opportunity and the certificate for the course.

By Nadine G

Apr 13, 2023

Really great information and easy to understand. Love the input of the people at Google to help you to feel less scared to get into a new position. It's really nicely done!

By Kristen W

Sep 6, 2022

I honestly enjoyed how we went straight into it. No beating around the bush, straight into tests, figuring things out, and having a lot of resources there to help. LOVE IT!

By Thatoyaona L ( Y

Aug 13, 2022

I don like typing a lot of things but all i can say is this is the best opportunity ever,i wouldnt mind giving another go doing another course to further my qualifications

By Cristina S

May 23, 2022

Excellent entry into the IT field . Very well structured, organized and presented course. Engaging and fun, it opens your curiosity and keeps you interested and challanged.

By Md T R

Nov 3, 2021

It's a very important course to learn the Basic fundamental things about how a Computer works from pressing the Start button and use it till we Power off this machine .

By melina

Sep 27, 2021

Está bien explicado. Y son vídeos cortos para que no se haga intenso. Si hay algún tema en el que no profundizan te dejan los links donde puedes acceder a más información.

By Fadillah D A P

Sep 14, 2021

That was a good course. I learn so much about IT, and it more like remembering me with my course on campuss before pandemic. I hope this learn can benefit me on the future.

By MUHAMMAD S

Aug 24, 2021

A great, easy and good course for beginners in the field of information technology and a good boost to move forward in learning information technology until professionalism