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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,780 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SD

May 15, 2020

I actually have some experiences in IT so doing the course was very easy for me, but the content is awesome. It will be really beneficial for a beginner. I am looking forward to complete next courses!

SS

Feb 3, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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4901 - 4925 of 10,000 Reviews for Technical Support Fundamentals

By SOUVIK S

Jan 31, 2022

An amazing and memorable journey. Thanks Coursera for this splendid opportunity to study, platform and Financial Aid. Thanks Google for this course.

By Eric M

Jan 11, 2022

Very informative and helpful in understanding all that the world of IT involves. Also, thank you to everyone that took their time to help make this.

By Jiahao D

Sep 30, 2021

Good coverage of everything i need to know in order to get started. It isn't everything and requires self learning but that is what IT is all about.

By Enrico E C

Sep 9, 2021

I found the course very helpful for someone that had basic computer knowledge. Now I feel more confident going on to learn Cloud computing or python

By Hildegárd K

Jul 30, 2021

After so many bad learning experiences, this course ensured me that I am far from incapable. I just needed the right method, that's all. Thank you.

By Michael G S

May 14, 2021

I really enjoyed the course , Im just average computer person looking to get more involved with computers and making a occupational change

Thank you

By Nichole M M

May 10, 2021

Even if you don't know any thing about computers, this course will boost your knowledge in a big way. Be Brave take this course,,,,,,,Do it for you!

By Vinícius R

Apr 28, 2021

Realmente incrível o curso é super didático, os professores são muito bons e as atividades ajudam você a praticar o que aprendeu de forma intuitiva.

By Kothagundu A D R

Apr 17, 2021

very helpful and known lot of things from this course like troubleshooting, software installations, binary logic,interview skills etc.. thanks a lot

By Jessica E

Mar 9, 2021

This was a great overview of what's to come with a lot of helpful information along the way. I can't wait to dive a little deeper into the subjects.

By Tania G (

Mar 8, 2021

Throughout this course, I realized the number of IT skills that I already have developed throughout my life, and I never consider them as IT skills.

By Francine T

Mar 8, 2021

I really enjoyed learning the basics about many topics and subjects related to IT and customer service. I look forward to all other related courses!

By J. P

Jan 31, 2021

The course is great, it covers lot of area for those that want to know in general about IT Support. The instructors are great, and so well prepared.

By Samir M

Jan 29, 2021

One of the best course related IT Support. I want to thank all Instructors who took attendance in this course to teach and improve our IT knowledge.

By Tamekia W

Jan 18, 2021

This course was very helpful. I learned some of the basic fundamentals that I didn't know in IT. This information will be useful in my career in IT.

By Eric B

Nov 30, 2020

The classes where great plenty of information that spoke to what's going on in the world as we know it. Definitely preparing you for what's to come.

By Richard C

Nov 23, 2020

Ive never done any form of online classes or courses but this was one great learning experience. Im looking forward to continuing my education here.

By Willard V

Oct 17, 2020

Kudos to the team for this wonderful course. I never thought I could finish a course like this. I can hardly wait for my next course. See you soon!!

By Keerthivas B

Oct 8, 2020

I found the course very interesting and helpful for my career and future requirements, I thank Google for producing an excellent educational series.

By Daniel A

Sep 14, 2020

This is an amazing way to start off this 5-part course. I cannot wait to take a deeper dive into the next 4 courses and really kick start my career.

By LisaMay M

Sep 13, 2020

I love the Google IT Specialist course so far! I am anxious to get to work on the next phase of the program! Thank you for this amazing opportunity!

By Carlos R

Sep 4, 2020

I did learn a ton of information that I will be using or if not teach my family a little about for their future troubleshooting and problem solving.

By Louis R

Aug 31, 2020

That's is a nice introduction in to technical support. I learned some new things as well as things that I knew about but never really thought about.

By Yasith S

Jul 28, 2020

the course material is really suitable for the beginners and the lectures are super clear about the concepts. overall, a very good course to follow.

By Noshin N

Jun 25, 2020

If you want to know about the fundamentals without having any prior knowledge of the IT word or the tech around you, this is a great course for you.