This course come with all the basics on how to start on IT support, even some more advanced tips and lessons that really makes you want to learn more.

I thought this course was extremely helpful specifically for someone who is new to IT and wants to understand what being a IT specialist will require.

I thank Corsera technical support and the teachers who contributed to the good content of this course.

"The world is owned by those who hold knowledge"

This course was very helpful and informative! I really appreciated the mix of both video lessons and hands-on labs to help with learning the material.

Coursera made learning convenient, interesting, challenging, and fair. I will recommend this avenue of education to other working adults and students.

Great course, very interesting, lot of info and very practical with notes that you can save and review later, instead writing on a journal or notepad.

Really effective for it's length. Covers a lot of content and while some if might seem basic, it's because the course ensures you don't miss anything.

This course is an amazing start to working in IT. It's filled with so much helpful information and broken down in a way that anyone can understand it.

really enjoying studying it. Faculties are just extraordinary, they made this study more easy, i expect that it will value my CV for my future career.

It was complete fundamental about IT Support. Easy to follow. Easy way to learn. Encourage me to join another courses. Thanks Coursera. Thanks Google.

A fine intro to IT Support. Covers all the very peaks of some very deep and complicated subjects very well. This first course is hIghly Recommended.

Loved it!

It's designed to learn, they show you just what you need in a straght forward way. It's not heavy material and very useful at the same time.

Awesome. Courser!!! I have learn more in these classes than regular book. I recommend this course for those wish to advance in the career path in IT

Great course and you definitely learn a lot from the basic of IT to the customer service role which is probably the main focal point of working in IT.

The course is amazing! I've learned so much in such a short amount of time; I can't wait to continue on the path to becoming a better IT professional.

it was introductory course so I knew most of the things. The only thing new to me was the customer service interaction which I learned a lot from that

A great introduction to the tech world. Start here if you are new too or need to refresh your knowledge of tech jargon and today's industry standards.

Basics of IT support role have been covered in this course and I am looking forward for more into details topics that will be covered in next modules.

Very education and helped me learn new things such as how to troubleshoot with a user and using proper customer services techniques to build rapport.

Awesome fundamentals that can actually help your learning and research path for career in IT as a student and or a First entry IT Support Specialist.

it was an amazing course really enjoyed every bit of it

i am looking forward to expand my ski set

with the knowledge i have obtained from this course

This course made it so much easier for me to focus on tasks than any class I took in college, and retaining the knowlege was made way easier as well.

This course is a great place to start if you're only just starting out but also a great refresher / review of core competencies for IT Support roles.

THE COURSE WAS VERY EDUCATIONAL AND INFORMATIVE WITH THE LATEST IT CONTENT, THANKS GUYS, I'M EXCITED AND LOOKING FORWARD TO STARTING THE NEXT MODULE.

Este curso me forneceu uma compreensão básica e clara da importância da profissão do suporte de TI. Estou ansioso para continuar o restante do curso.