Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,780 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SD

May 15, 2020

I actually have some experiences in IT so doing the course was very easy for me, but the content is awesome. It will be really beneficial for a beginner. I am looking forward to complete next courses!

SS

Feb 3, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

Filter by:

4951 - 4975 of 10,000 Reviews for Technical Support Fundamentals

By Sampurna K

Sep 14, 2022

i really loved this course , instructors were so interactive and this course is best for beginners for kickstart. All topics were well explained .

By Usama B S

Aug 11, 2022

it was a very good course to build basic understanding of the IT field. I liked how they delivered the contents and how engaging the contents were.

By Vincent J E I

Jul 13, 2022

This course offers a wealth of information applicable to the real world and working enviornments. I am thoroughly satisfied with the course so far

By Elkannah W

Apr 25, 2022

Quite resourceful and easy to understand. Course structure well organized to make it even easier for novices to understand the concepts introduced.

By Christian P

Jan 9, 2022

Amazing stepping stone and course. A lot of great information and labs that give you a better understanding of the basics. Looking forward to more!

By Ebenezer T A

Oct 14, 2021

I was really down with Covid and knew staying at home will be boring but this made me revive me skills and will hop back to my field of Profession.

By Kene N

Aug 26, 2021

the best course ever! I was confused where to start from in my IT career path until i stubbled on this course. the journey has been a blessed one.

By Akshay K

Jul 1, 2021

The Course was super good. i enriched my mind with lot of Technical stuffs. Thank you... but i did not get my Certificate.. Kindly help me with it.

By Garrett D

Jun 18, 2021

very basic information but this is a great intro into the field. its also a big wake up call of my ignorance in the field. can't wait to learn more

By joven l

May 26, 2021

This course open up more technical know how about how computer works, interact with people's day to day life. Good job opportunities in IT fields.

By Cyrixx Y

May 20, 2021

Very well put together. Helped me identify a lot of areas that I need to focus on as well as opened new interests for me within the vastness of IT.

By Macoy S

Apr 23, 2021

I wanted to give it 4 stars due to the fact that it could have been shortened down a bit but it truly was a good start to an amazing career choice.

By Javier L

Feb 28, 2021

This first part of the course it's been well structured allowing me understand all the fundamental concepts in a easy and practical way!! thanks.

By Braya S

Oct 13, 2020

Overall very helpful. I feel like I've learned the fundamentals, which will help me have a basis of understanding moving forward with my education.

By leo v

Sep 16, 2020

the teachers explaining in a clear and practical language easy for any body, good theoretical information and the practical part is well explained.

By Shaik S

Aug 19, 2020

I loved the way how coursera and google provided this course and made me more curious by showing different paths in IT and made me more passionate

By Michael B

Jul 28, 2020

This was a great overview of the IT Technical Support industry! I learned a lot, and I think this is something I'd really like to know more about.

By Francisco E C

Jul 28, 2020

The course is great easy to understand and in a easy language, recommended to all people with desire to learn and start a new career in technology.

By Indrani I

Jul 15, 2020

i really really loved this course, literally changed my view towards IT. and this course helped me in developing much more interest in this field .

By Nic C

Jun 17, 2020

very interactive and motivational! the information so far as been an abundance and explained thoroughly in each lesson! I look forward to the next!

By Olusegun T I

May 4, 2020

A perfect course for many people, not only people in the IT field. Anybody who uses a computer should take some modules in this course if possible!

By M S B Z

Apr 26, 2020

This course is awesome.

I have learned many things including learning Binary, building own PC, working in Linux, using qwicklabs, basic networking,

By Kawai N

Apr 25, 2020

Very informative technical knowledge. People who are either pursuing a career change or have interests in this field of IT should try this course.

By Łukasz D

Apr 19, 2020

A very good introduction to the following modules covering the basics of IT and giving the strong context of what the business is and how it works.

By Kenneth A

Feb 27, 2020

Really good starting point, the online teachers are very interesting and made it easy to engage with the quizzes..looking froward to my next course