Results for "customer+complaint+resolution"
Alex Genadinik
Skills you'll gain: Verbal Communication Skills, Customer Complaint Resolution, De-escalation Techniques, Customer Service, Communication, Customer Retention, Emotional Intelligence, Empathy & Emotional Intelligence, Customer Relationship Building, Service Recovery, Communication Strategies, Customer Support, Customer experience improvement, Conflict Management, Empathy
Alex Genadinik
Skills you'll gain: Active Listening, Customer experience improvement, Customer Retention, Empathy, Customer Service, Customer and Client Support, Client Support, Surveys, Non-Verbal Communication, Market Research, Customer Support, Survey Creation, Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis
ESSEC Business School
Skills you'll gain: Mediation, Negotiation, Communication Strategies, Conflict Management, Verbal Communication Skills, Active Listening, Cultural Sensitivity, Oral Expression, Intercultural Competence, Cultural Diversity, Cultural Responsiveness, Interpersonal Communications, Diplomacy, Relationship Building, Labor Relations, Strategic Partnership, Case Studies, Non-Verbal Communication, Communication, Planning
Skills you'll gain: Medical Billing, Medical Billing and Coding, Medical Coding, Revenue Cycle Management, ICD Coding (ICD-9/ICD-10), CPT Coding, Medical Office Procedures, Health Information Management and Medical Records, Claims Processing, Billing, Billing & Invoicing, Clinical Documentation, Health Information Management, Electronic Medical Record, Health Administration, Medical Terminology, System Monitoring, Site Reliability Engineering, Adjudication, Ansible
Skills you'll gain: Customer Relationship Management (CRM) Software, Customer Relationship Management, Customer experience strategy (CX), Customer Success Management, Case Studies, Customer Acquisition Management, Customer Analysis, Brand Loyalty, Customer Relationship Building, Customer experience improvement, Customer Retention, Customer Data Management, Customer Engagement, Organizational Strategy, Marketing Automation, Salesforce, Customer Insights, Value Propositions, Strategic Planning, Portfolio Management
Arizona State University
Skills you'll gain: Conflict Management, Negotiation, De-escalation Techniques, Trustworthiness, Collaboration, Interpersonal Communications, Follow Through, Leadership, Empathy, Composure, Cooperation, Emotional Intelligence, Behavior Management, Creative Problem-Solving, Communication Strategies, Verbal Communication Skills, Problem Solving, Personal Integrity, Communication, Honesty
What brings you to Coursera today?
Harvard Business Review
Skills you'll gain: Marketing Planning, Selling Techniques, Customer experience strategy (CX), Customer Engagement, Value Propositions, Strategic Marketing, Customer Analysis, Customer Relationship Building, Marketing Strategies, Target Market, Marketing Strategy and Techniques, Customer Insights, Customer experience improvement, Communication, Marketing, Target Audience, Team Building, Marketing Communications, Market Research, Customer Support
Skills you'll gain: Discussion Facilitation, Conflict Management, Mediation, Diversity Awareness, Responsible AI, Incident Management, Diversity Equity and Inclusion Initiatives, De-escalation Techniques, Behavior Management, Ethical Standards And Conduct, AI literacy, Crisis Intervention, Community Development, AI Integrations, Policy Development, Automation
Creo Incubator
Skills you'll gain: Constructive Feedback, Emotional Intelligence, Conflict Management, Empathy & Emotional Intelligence, Stress Management, Resilience, Professionalism, Clinical Leadership, Empathy, Coordinating, Teamwork, Problem Solving, Self-Awareness, Collaboration, Communication Strategies, Interpersonal Communications, Communication
Skills you'll gain: Conflict Management, Active Listening, Creative Problem-Solving, Negotiation, Interpersonal Communications, Composure, Cognitive flexibility, Intercultural Competence, Leadership, Stakeholder Engagement, Communication Strategies, Stakeholder Management, Business Leadership, Communication, Verbal Communication Skills, Business Communication, Stakeholder Analysis, Organizational Leadership, Leadership Development, Cross-Functional Team Leadership
Coursera
Skills you'll gain: B2B Sales, Overcoming Objections, Price Negotiation, Stakeholder Management, Stakeholder Engagement, Closing (Sales), Sales, Negotiation, Stakeholder Analysis, Sales Strategy, Performance Analysis, Root Cause Analysis, General Sales Practices, Value Propositions, Problem Solving, Communication, Decision Making
Alex Genadinik
Skills you'll gain: Customer experience improvement, Customer and Client Support, Client Support, Customer Service, Customer Support, Customer experience strategy (CX), Client Services, Communication Strategies, Communication, Customer Engagement, User Feedback, Customer Insights, Social Media Management
In summary, here are 10 of our most popular customer+complaint+resolution courses
- Dealing With Angry Customers In Customer Service:Â Alex Genadinik
- Customer Service, Customer Support, Customer Experience:Â Alex Genadinik
- Negotiation, Mediation and Conflict Resolution:Â ESSEC Business School
- ICD-10 to Clean Claims: Medical Billing and Coding:Â Coursera
- Customer-Centric CRM Strategy and Management:Â EDUCBA
- Professional Skills: Conflict Management and Negotiation:Â Arizona State University
- Succeed with Customers:Â Harvard Business Review
- Community Moderation and Conflict Resolution:Â Meta
- Soft skills for clinicians: Conflict resolution:Â Creo Incubator
- Leadership 101:Communication,Conflict resolution&Negotiation:Â Creo Incubator
