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University of California, Irvine
Skills you'll gain: Conflict Management, Active Listening, Intercultural Competence, Cultural Diversity, Communication Strategies, Interpersonal Communications, Cultural Sensitivity, Communication, Stakeholder Management, Teamwork, Cooperation, Emotional Intelligence, Behavior Management, Relationship Management, Collaboration, Portfolio Management, Organizational Effectiveness, Empathy, Discussion Facilitation, Knowledge Transfer
ESSEC Business School
Skills you'll gain: Negotiation, Contract Negotiation, Conflict Management, Active Listening, Cultural Sensitivity, Intercultural Competence, Cultural Diversity, Verbal Communication Skills, Communication, Communication Strategies, Diplomacy, Relationship Building, Labor Relations, Interpersonal Communications, Strategic Partnership, Non-Verbal Communication, Leadership, Diversity Awareness, Analysis, Discussion Facilitation
- Status: Free
Emory University
Skills you'll gain: Conflict Management, Empathy, Emotional Intelligence, Problem Solving, Collaboration, Self-Awareness, Active Listening, Adaptability, Communication
University of California, Irvine
Skills you'll gain: Critical Thinking, Problem Solving, Complex Problem Solving, Systems Thinking, Analytical Skills, Strategic Decision-Making, Decision Making, Risk Analysis, Root Cause Analysis, Positive Behavior Support
Skills you'll gain: Loyalty Programs, Customer Retention, Customer Relationship Management, E-Commerce, Customer Service, Marketing Automation, Professional Networking, Marketing Analytics, Digital Marketing, Product Improvement, Customer Insights, Performance Analysis, Analytics, Interviewing Skills, Data-Driven Decision-Making
- Status: Free
Board Infinity
Skills you'll gain: Quality Management, Statistical Process Controls, Quality Management Systems, ISO 9000 Series, Product Quality (QA/QC), Quality Improvement, Service Improvement, Quality Assurance, Quality Control, Continuous Quality Improvement (CQI), Continuous Improvement Process, Customer Service, Process Improvement, Customer Insights
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer Engagement, Customer Relationship Building, Customer Service, Consumer Behaviour, Customer Insights, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Strategic Marketing
University of California, Irvine
Skills you'll gain: Active Listening, Conflict Management, Communication Strategies, Interpersonal Communications, Communication, Cooperation, Collaboration, Discussion Facilitation, Planning, Decision Making
University of California, Irvine
Skills you'll gain: Intercultural Competence, Cultural Diversity, Communication Strategies, Cultural Sensitivity, Interpersonal Communications, Conflict Management, Communication
IE Business School
Skills you'll gain: Consumer Behaviour, Survey Creation, Market Research, Data Analysis, Marketing, Data Collection, Marketing Psychology, Marketing Strategies, Market Intelligence, Research Design, Target Market, Customer Analysis, Experimentation, Decision Making, B2B Sales
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Verbal Communication Skills, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Interpersonal Communications, Root Cause Analysis, Non-Verbal Communication, Communication
University of California, Irvine
Skills you'll gain: Conflict Management, Teamwork, Emotional Intelligence, Collaboration, Empathy, Problem Solving, Communication
In summary, here are 10 of our most popular customer+complaint+resolution courses
- Conflict Management: University of California, Irvine
- Negotiation, Mediation and Conflict Resolution: ESSEC Business School
- Conflict Transformation: Emory University
- Cómo resolver problemas y tomar decisiones con eficacia: University of California, Irvine
- Satisfaction Guaranteed: Develop Customer Loyalty Online: Google
- Quality Improvement and Management: Board Infinity
- Improving Customer Retention: Coursera Instructor Network
- Conflict Resolution Skills: University of California, Irvine
- Intercultural Communication and Conflict Resolution: University of California, Irvine
- Investigación de mercados y comportamiento del consumidor: IE Business School