great course

Fairly Good

Great stuff

great

v

I Uloma .A. Ogunka from Eastern part of Nigeria is here to show my gratitude to this noble community Called Coursera. I will like to state here that your teachings are top notch and the peer review methods gave me more insights; i will ever remain grateful for such an opportunity given to me and to certified me as customer service agent and prepared me to face the world, thank you all. To the CEO Mr K. G. I am grateful sir; you and your community did a great job on me especially to increase my level of Communication, Customer Relationship, proper Documentation and Understanding of individual Emotion while handling a customer's Query and Complaints, thank you.

Thank you for this rare priviledge of studying the customer service fundanentals

I have learnt comminication skills

patience in relating with customers

Encoragement with a difficult custemer

Ticketing

KCS knowledge

how to do research and summarizing quickly

Relating with higher authority in the place of collaboration and bringing fort results

Time management

Persuasive skils

Trained to be attentive and listen properly, i have also learnt to stay organized.

More so, i have learnt to show empathy without comptomising company standard or policies,

Most especially i have learnt to be a problem solver, give solutions to problem in an orderly manner and much more

I learned a lot, this is more beneficial to me or virtually any learner interested in Customer Service Fundamentals than risking to go outside to attend face to face training. I also like participating in giving feedback or answers. It's a smart thing to do for this platform. I am very grateful for Coursera and my sponors for granting me the rare privilege of taking this course. I am very eager to add this to my portfolio or resume for future employment purposes. I am now one step more confident in dealing with the industry. Once again, thank you. I truly enjoyed this learning experience.

This course has been eye opening. It has equipped me with various skills i did not even know existed. It highlighted the skills that I had but needed improvement. My customer relations was not all that bad but this course showed me that there are so many ways to improve my customer satisfaction. It opened me up to other resources that I had no knowledge which I will from now be using regularly. Its a great course and I highly recommend to all even to those who are not making customer service their career. Business owners will stand to gain a whole lot if they enrol in this course.

It was a fantastic journey through the entire course. With my background as a biochemist, I never thought about working in customer support and service could be so interesting. Honestly, the skills I learned from this course was way more than I expected from the beginning. The art of communication truly inspired me to practice more with my daily conversations in my workplace. I believe the professional communication skills, multitasking skills and interpersonal soft skills I learned from this course will benefit my career in the long run. Thanks for the great course.

For someone who spends most of their free time studying and volunteering, you certainly deserve to get a scholarship to study future. Congratulations to you.

2. All your life, you have sought ways to improve yourself and I am glad that you are finally getting an opportunity.

3 . This is a great chance to fuel your passion and push your purpose. Congratulations on getting a fully-funded scholarship.

4. You have been able to make the best out of all of us in such a small period. So, we owe it to you to be the best versions of ourselves. Congratulations on the award.

This course was fun and easy, as it was mostly a refresher for me having worked in Customer Service before on-site and remotely! There are some technical vocabulary words, but nothing too difficult to understand. I highly suggest this course if you want to learn about Customer Service. This course was formerly called "IBM Engagement Specialist Professional Certificate - Customer Service Fundamentals", but now it is "Knowledge Accelerators - Customer Service Fundamentals." It's the same thing, per IBM's website. They just changed the name.

While the course was aimed toward customer service in relation to a call center there were actually some aspects involving interaction with people I think are useful to keep in mind that could easily apply to customer service and interacting with customers as a whole, such as tone and empathy. Would definitely suggest considering this course to have a better idea of approaching customer service for those unfamiliar with it.

I'm working as customer care call center agent currently. This a great way to increase the knowledge and also it will reflect how we need to call and how our performance are graded. The Certificate was arranged well from start to finish it was so interesting to learn next part always. I got a financial aid for this course and thank you IBM for the support it worth i can't express in words. Thank you again.

I would like to express my sincere gratitude to everyone who contributed to this interesting course. It is very informative and helpful. I have learned a lot, and I feel that I am armed now with the necessary knowledge and information to get ahead. Thanks to this course, I managed to get a job in customer service. I really do recommend this course. Don't miss the opportunity to take this amazing course.

Broaden my understanding of the Customer Service field, helped me to be more confident in handling angry customers in a calm and stable manner, and how to be productive and positive at work and in daily life. Increase my collaboration needs in order to sustain work and life balance and find joy in the work I do. Have patience with myself and other and always striving to be better.

This professional certificate taught me not only the communication skills of a good call center agent, but also process managing and problem resolution skills, that are essential in many areas, like in decision making and leading people. I recomend this certificate to everyone who want to develop important communication skills allied with a strong analytical formation!

A good course for those who are thinking to join customer support industry or those who are already in support industry. Even if you are not thinking or already in support industry.i would definitely recommend this course especially if you want to know more about customer problem solving. learnt many new things through this course.WORTH TAKING THIS COURSE !!!!

I've learned so much to be a customer service representative so now I'm heading away to be a worker who can help customers to deal their technical issues or purchasing situations. It was really tough and just I'm good on of being a listener, proof my writing or documentation skills, and just learning more things of being a customer worker.

I have really acquired exceptional skills with this course. Coursera is indeed a savior for offering true education for everyone. I have never regretted making the decision to join. I feel empowered each time I learn something new. My customer engagement skills are now impeccable and exceptional. THANK YOU, COURSERA. THANK YOU, IBM.

This course was well put together, and has a lot of excellent information and tips. Even the most well trained Customer Service Professional can learn something new! Course is easy to access, easy to navigate through, and the certificate at the end is a bonus to all the information valuable information provided.

This was a solid course that covered a lot of essential information for any customer service specialist. While i would not call this comprehensive by any means, it does hit the core concepts. I would recommend it for people new to customer service but should be very easy if you already have experience.

I would recommend this course for those who want to learn more about communication and taking ownership in communication. There are many lessons you thought you have known before but you will have a clear organized instruction and new recommendation to upgrade your skills after finishing this course.

This course helped to get to know in depth the fundamental characteristics and tools to perform this position in a high level. I believe that the skills learned here are transferable to any area of your life and help you to solve problems and establish rapport with anyone in adverse situations.

A very good course to get a good broad understanding of customer service communications, general troubleshooting method, and introduction to documentation and ticketing systems. I think this course is worth taking for anyone who has customer contact over the phone, chat, email or in person.