Excellent course to learn new skills as well as collaborating with students to learn and sharing ideas.

It is a very complete course I learned a lot about how to deal with costumers, and being a good agent.

What a great opportunity! I'm happy I took this course, it's such a incredible learning experience.

It is a very good course , you can learn a lot about costumer services and have and deep knowledge.

Importante que pueda tener la certificación por parte de una empresa de gran importancia como IBM.

It was a great experience attending the course. I learned a lot and i am happy i did it.

Thank you

This was a very detailed and awesome learning experience of Customer Service Fundamentals for me.

Very useful learning that can be applied in day to day work. The teaching methodology is awesome.

great course and great/clear videos, explanations and excercise to develop these essential skills

An excellent experience and in-depth learning about customer relationship and engagement process.

VERY in depth almost like a complete college course, I was very impressed with the information!!

This course is very educating and insightful. I enjoyed every lesson that was taught. Keep it up

I really enjoyed this learning process and I look fort taking other courses as soon as possible.

Really very nice course . Which give details description of Customer Service and it's aspects.

curso muito bom, bem explicativo e detalhado, ganhei auxilio financeiro, e estou muito grata.

It is very helpful and i would recommend that everyone gets an opportunity to do this course.

This course is amazing, it helps you learned a lot about customer service field. Thank you.

Es muy bueno el curso ya que le enseña como afrontar las llamadas de clientes insatisfechos.

I have so many knowledge i got here in Coursea. Thanks so much for being as Onliner student.

thnks for the opportunity to learn through this course about customer service fundamentals.

I enjoyed taking this course. The information shared was fact based and easy to understand.

I like the pop up quiz during the video's. The instructor is easy to listen to and follow.

Great one! It has all the foundational skills that a customer service representative needs.

Helped me identify weak areas and improve them by taking quizzes and assignments seriously!

The modules are very enlightening and educative. I recommend everyone to take this course.