This course is such a useful source of information and give me some tips of professional communication that will be adaptable to my career vision.

A complete ad comprehensive course that enables one to relate well and solve problem empathetic ally. I appreciate the content and the references.

Great in depth of knowledge about process. I worked as a customer service associate so it was so easy and relatable for me. Great instructions.

Um curso completo! Fornece uma visão completa de todo o processo de suporte ao cliente. Boa metodologia e os materiais para leitura são ótimos.

Muy buen curso y maneja conceptos que no se me habrían ocurrido como esenciales para una persona que se dedica a ser "customer service support"

The course was excellent! It was like a validation and a refresher for me and I have been working in the customer service industry for a while.

This course was easy to follow along and understand and wasn't too confusing or didn't use too many technical terms to make its too confusing.

The course was worth my time! Well paced and all assignments and lessons gave me a deep understanding towards customer support and engagement.

Thank you Coursera for the course you provide me, and thankyou for Financial Aid you granted. This is big opportunity for me, god bless you.

This course is so well managed and organized it helped me improve my skills in many aspects. Thank you very much for your precious efforts!

A very informative and great course. I learned a lot that I thought I knew. I didn't know until I completed the course. Great Information

Great course with great tutors. I recommend for anyone looking to go into customer service and also those looking to get more knowledge.

Thank you, for the knowledge & skills, I was able to get with this GREAT Customer Service Fundamentals Knowledge Accelerators training.

Well structured course and interactive manuals. Had a great time learning, will recommend it for anyone who has interest in pursuing it

The information I got from this course was very helpful and useful for customer support since customers are the backbone of the company

Excellent course for those who want to learn more about the fundamentals of Customer Service. Thank you for this amazing opportunity!

Excelente curso aprendí demasiado solo un pequeño inconveniente con él certificado,si es posible que lo puedan generar en español .

This was my first time taking a course online and I wasn’t disappointed. I got trained, drilled and satisfied.

Thank you Coursera.

I certainly enjoyed this course. It was informative and the guidance was clear and concise making it easy to finish at my own pace.

This was an awesome course when it came to the material. I am so excited to start this next chapter in working in the IT Field.

I recommend this wonderful course for customer engagement professionals out there. It covers every area of customer engagement.

The course is excellent, Lot of practical assignments which helped me to learn skills and apply them in real-world scenarios.

This course was full of crucial information that will be of great help to get into the indistry of call centers. Thank you!

This has been a very good course. I think all service organizations should have their employees./support agents take this.

I highly recommend this course to those interested in entering the customer service side of business with a great company.