Definitely an amazing course, lots of in-depth knowledge about customer engagement. Enjoyed learning, I recommend this course to everyone who wants to make a career in customer support.

Very good course. Complete, detailed and well presented. The examples used for the exercises allow to put knowledge into practice in a dynamic and entertaining way. Highly recommended!

I learned many things regarding customer support and I really enjoyed it. I will apply what I have learned at work. I will also recommend this course to my colleagues. Thank you a lot

Very interactive and interesting course. The course is designed in such a way that the learner is involved and attentive throughout the course. Enjoyed the discussions and exercises.

a thoroughly engaging and entertaining course......a must take course for any customer service professional seeking to update his/her professional expertise and experience...........

This was a very detailed course. I found myself interested and engaged through out the course. I learned a lot from the materials and felt as if I was in actual training for a job.

I am happy to having completed this course on customer service fundamental. I am on the path of starting my career on this, big shout out to coursera and to my wonderful tutors.

I'm so glad that I took this course. I was not confident in applying for a job in customer service. After finishing this course, I will start looking for a Job in the field.

A well explanatory course, i am so grateful to coursera team for making this available and giving me the opportunity to take this course. More wins to me and to the community.

One of the most interesting and involving course I have taken on Coursera. Very broad with interesting reads all through. I highly recommend this certification course.

Really informative course for anyone in the customer service industry or anyone seeking to get in. I've learned valuable skills that I can apply to my everyday life.

This course is definitely a great course for beginners and intermediates. Helped me understand a lot of things. Thank you IBM and Coursera for this wonderful course.

This course helped me understand what customer Relationship entails and also improved on my skill as a customer agent. Thank you coursera for this great opportunity.

Everyone has to get this certificate because it would be helpful whatever the job you are doing

and most important that is useful in day to day personal life also

This course was really helpful and very detailed. It gave a very detailed introduction to customer service representative and support. Very easy to understand.

This course was so helpful. I learnt all the basic thimgs and my foudation is solid. the assessment is thorough and a good way to assess student's knowledge.

It's great for beginners to learn about new field Customer Service, it's will teach the technique, manner and skills for you to handle calls from customers.

Great Course, Thank you for putting these together.

However, my middle name was left out on my certificate. i will appreciate if it is included. Thank you.

I am a customer service personal and with help of this course have been able to gain more knowledge about my work and also how i can assist my customers.

this course is the best, i recommend for anyone that wants to learn more about customer service or if you want to brush up your customer service skills.

This course was a good course for learning the customer service fundamentals. The activities as well were diverse to fit the material being presented.

This is a great course. Anyone that will be providing customer service should take this course. It is very beneficial to the customer service world.

This is a great resource no matter if you're only job seeking, new on the job or already a professional. Now time to be deliberate with all I learned.

i am great for achieving my customer service fundamental certificate without any problem,thank you coursera.I am willing enroll in another programme

I got to learn a lot that encompasses customer service, support, and customer management. Great course, well detailed with illustrations and notes.