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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
155,580 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AE

Nov 25, 2020

It was great learning with all the mentors and I learned lots of new things and also get to know about the experiences of the mentors themselves. Also, I am looking forward to continuing this journey.

AK

Jun 12, 2020

Thank you very much for this amazing course, I learned a lot and I am very excited to start a career and to apply what I have learned. Thank you very much to all the lecturers and thank you to Google.

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2726 - 2750 of 10,000 Reviews for Technical Support Fundamentals

By Aaron J

May 2, 2020

I love how it is all broken down piece by piece when they explain all that you are learning and the interaction with qwiklabs was an eye opener and was very well put together especially for a beginner like me.

By Hudson d M Q

Apr 7, 2020

The course was wonderful, the teaching was impeccable, dynamic video lessons, content well explained, in a way that the student

as well as the structure that provides a true classroom even though it is online.

By Prajwal P

Mar 16, 2020

The course was very good and it was inspiring to learn from people who work within the IT industry. I am going to continue to the next course in this collection of courses of the Google IT Support Certificate.

By chris n

Oct 26, 2019

Great but I recommend you guys infuse live chat, or contact person on each course in case someone is stocked somewhere and needed help, just like I was frustrated at some point.

Thank you guys for the good job

By Aditya T

Sep 20, 2019

It was so enjoy learning through this course . From Hardware to troubleshooting everything is so exciting and intresting . With mentors and experts from Google there is so much to learn and get inspired from .

By Melanie N

May 12, 2019

This course got me on the path to thinking technically. I have been in the tech field for several years. However, I realize it was pretty much of a superficial nature. This course was lights on technically.

By Peder H

Mar 4, 2019

Thank you for making this possible to learn on our own time. Life is demanding and being able to grow and learn more on my own is bug. To actually have it be a certified course is wonderful. Onward and upward!

By Steven R

Nov 29, 2018

Great introductory course. It succeeded in allowing me to believe in myself and that I can make a career in IT for myself without having gone to college in the field. It has also left me excited to learn more.

By Jonathan A

Mar 4, 2018

Excellent course this was such a fun and interesting way to dive into the world of IT I am so excited to continue this journey and learn more and more about this field. Thank you Coursera and thank you Google.

By James C

Feb 22, 2018

This course gave really good foundational information which can be built upon either on your own or through the other courses in this program. I would recommend this for any absolute beginner in the IT field.

By Ajenaba A

Feb 21, 2018

Walks you through, step by step. Accessible oftentimes from your mobile device, therefore you can complete a course in your spare time, while waiting in a line or waiting room, instead of playing mobile games.

By Lonwabo L

Mar 25, 2024

I do not have an IT background but the course is very informative and interesting at the same time. The instructors delivered the content very easy. I’m looking forward on gaining new skills in next course m.

By Wendy R

Dec 2, 2023

I enjoyed this online course because they had multiple presenters, gave us real-world scenarios, the speakers talked about their own personal experiences, and we (as the students) could learn at our own pace.

By Adegboyega B O

Oct 5, 2022

The quality of the personnel that thought me and the video quality too is indescribably great. I love the course. The fact that I studied this course on scholarship is something to write home about of Google.

By Geron G

Sep 22, 2022

I have been self fulfilled as i undertake this course which gave me detailed information on IT and factors i never knew essisted. Am very positive that by the end of my studies i will be very knowlegdeable.

By Mohammed A A

Sep 15, 2022

Everything is perfect about it the instructors, the quizs. I recommend this course to anyone you won't ever forget that. Thanks, Google for providing such great content. Can't wait to finish the whole course.

By Carlos A D

May 21, 2022

Instructors, were as helpful and genuine as they could be. Enjoyed the class and learned alot, some I already knew - but I liked the fact that they took it to very basics so it truly is a "begginers' course"

By Melissa A

Apr 25, 2022

The short video's are perfect and don't get tedious. The little prompts with questions keep you on your toes in a fun way. The content is clear and to the point. I really enjoyed this first course. Thank you.

By ADNAN S

Jan 22, 2022

This course was a excellent course and educational start to the certificate, I will recommend this to anyone either looking to develop skills in IT or if they just want to gather more skills for personal use.

By anas a

Oct 21, 2021

it's a very formative and joyful course , it really helped me to get the basics that I was searching for, and I hope that I would go further in this track , all the best to everyone who is taking this course

By vikas b

Oct 14, 2021

I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.

Helpful?

By Devyn N D

May 12, 2021

Excellent course, learned so much about IT basics and what working in the field of IT will look like. I also really enjoyed the extra parts about helping for IT job interviews. This was really worth the time.

By riaz a

Apr 11, 2021

It is very necessary to keep update yourself and your skills too. Google and Coursera provide a great opportunity, in which we can acquire knowledge and build our skills.

A Big Thanks to Google and Coursera.

By Carol F

Mar 31, 2021

I enjoyed this style of learning. I've gain knowledge and feel equipped to be involved in IT Support. My interest is also pique to the point where I wan t to read as much as I can about IT Support. Thank You!

By Luo L

Jan 18, 2021

A well organized course providing you with the most basic ideas of IT and inpiring a real career change. Great option for anyone interested in the field. Thank you Google for offering such a wonderful course!