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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
155,580 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

DH

Nov 13, 2019

I loved how useful all of the information in this course was. I love how much the instructors really seemed to be so in love with their careers. Its the most fun I've had learning in a very long time.

GM

Aug 18, 2023

A great dive into things that were only in my periphery and now I have a broader understanding of certain technology and ideas and how I might pursue and look into them further. Great beginner course.

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2651 - 2675 of 10,000 Reviews for Technical Support Fundamentals

By Pushenko E

Apr 29, 2020

A very nice overview of basic concepts in IT. Even though I assembled a fair share of computers in my time, this course helped me to structure my knowledge, fill some blanks, and get to know the modern standards.

By Lidia D P

Mar 9, 2020

Very fun, informative and engaging course. There's lots of information to take in, but it's well spread out over weekly classes and assignments. Really enjoyed learning and am looking forward to the next section!

By Paulo N

Feb 12, 2020

I loved the experience with the platform. The content is very well organised and the learning process is a pleasure. I was surprised by the solution and design of the practical tasks. I recommend it for everyone.

By Alberto R

Dec 29, 2019

A well detailed but beginner friendly course that helps go over the basics in a interactive and understanding set of lessons. Helped introduce concepts that are not commonly explored in schools or commonly known.

By Ahmed G A A

Sep 18, 2019

I have learned a lot and a lot in the field of information technology and I like to thank the sponsors of this project and I am excited to complete the rest of the field,

Thank you very much, may God protect you.

By Kathryn L

May 28, 2019

Lots of good information broken down in easy to understand ways. Topics were not too challenging as it's an intro class but showed how challenging and exciting the rest of the courses in the certificate could be.

By Joseph T

Feb 18, 2019

I love that it is the essentials with the options of learning more about the history of computing and extra reading suvgestions. I personally took it twice just to make sure I didnt miss any critical information.

By matthew m

Dec 2, 2018

The insight for someone like me not coming from the I.T. world, it was very informing a easy to understand. The knowledge of were it all started and the explanation of the lengo made it easy for me to understand.

By onyebuchi m u

Jul 6, 2018

I learnt a lot through this course . I especially like the presentation of all the instructors .there was a certain order to the way the introduced themselves , what they do in google and how vast the industry is

By Alexandre C B d A

Oct 7, 2024

O curso é muito bem elaborado pela equipe do Google e alcança perfeitamente os objetivos propostos. Recursos de vídeo e leituras complementares reforçam a aprendizagem. Gostei muito e vou continuar até o final.

By John K

Oct 7, 2023

Very straightforward, transparent, and easy to digest. I suggest this to anyone who is curious about it. Personally or professionally, I think this is a great, almost need-to-know course for anyone young or old.

By David B

Feb 19, 2023

This course filled in the knowledge gap and refined the skills that I already had as hobbiest. As I progress I am positive I will further enjoy the style of teach and being able to abosb the information quickly.

By Uchenna O

Jan 4, 2023

this course truly covers all the basics of computer and support roles in the IT field . i highly recommend for anyone starting a new role in IT especially if you are from non traditional tech role or background.

By anne t e

Nov 16, 2022

this course is so helpful and the way the instructors deliver the modules are concise and easy to understand. i love learning and thank you so mush for giving us a chance to learn a lot about technical support.

By Ian F

Nov 11, 2022

I thought this course did a good job of introducing concepts and going over concepts someone might have already learned. Which is a good step in retaining information to have the building blocks of an IT career.

By Favour D

Oct 28, 2022

This is a dream come through for me,the ideas gotten,my mindset and some many thing that I cant mention and i believe that the knowledge gotten from here will not only make me outstand but also set pace for me.

By Ikram B

Mar 31, 2022

Excellent course for beginners, very well instructed, easy and smooth! If you are a fresher in the IT field or pursuing a career change, this course will cover all the basics! Good luck and keep up the good work

By Karla S

Mar 10, 2022

Wonderful course, thank you for creating this material in a way we can practice and actually reinforce what we listen, I love the questions in the middle of the video and quizzes. Videos are very well explained.

By Abelardo F

Feb 10, 2022

This course has helped me a lot on my journey to understand the IT world. I have learned the fundamentals of IT Support, the different parts of the computer, their language and how they communicate in a network.

By Andrew L T

Mar 11, 2021

I had a great time learning these usefull skills in IT and I will need to review the material again to solidify what I have learned. This a an excellent way to learn IT without the pressure of deadlines to meet.

By Lori D

Sep 15, 2020

I thoroughly enjoyed this course because it assumed that you knew nothing (or very little) and went from there. Often courses jump too far ahead and you get lost immediately. This is definitely a beginner class.

By Amol A M

Aug 25, 2020

This is a really fun and intriguing course to learn easily about technical terms and detailed information. the instructors are great and made the course really intresting to learn and really easy to understand.

By Sourav P

Jul 27, 2020

Trainers are extremely knowledgeable and very passionate to help the students. The training is fast-paced, a lot of information taught in a short period of time. It is all worthwhile. Best value for money spent

By Muhammad I Z Z

Jun 22, 2020

I Love this course. I think it is necessary for all who are looking to start there IT career path. I love to learn from Googlers and desire to be a part of it. I will soon be a part of Google company, Inshallah.

By ALONSO E L A

Jun 7, 2020

I think this course is a great opportunity to help learn about the area as important as IT, even more the great task of providing support and help in the support area, so that the processes continue their course