This course is great for a beginner who is looking to get into the IT world. It covers the basics of computer, both hardware and software. It's easy to follow along, and assignments are relevant to real world work.

This was a concise class that had all the necessary information for someone learning about IT for the first time. This week laid the foundations of IT out for me and I now know much more about IT than I did before.

Well organized course on presenting the fundamentals of IT Technical Support. Materials were appropriately designed to be very interesting, interactive and understandable. Good partnership with Google and Coursera.

The first course of the certification with help you understand the building blocks of what is technology, how it works and the impact that it has on our daily lives. Excellent startup point for this certification.

This course is well organized, the videos are concise and informative, and the labs and quizzes are effective in determining whether you have learned the concepts or whether you should review portions of a lesson.

I am grateful for registering for this course. It is my way to master IT support, I like the course content and the Google team are nice and encourage you to continue learning .

..Thanks Coursera and Misk academy..

Great course if you are looking into the IT Field. Lots of great knowledge broken up into a manageable program. I lead a busy life and I was able to come and go as I was available and completed the course quickly.

They put this hard concepts in an easy way to motive people and not be afraid on technology as a fiel of uncompressible concepts if not simple and that if we put hard work and are consistent we can reach our goal.

This is a great introduction into the IT support realm. If you aren't familiar with what IT or technology in general, this is a great 1st step. The classes are easy to follow along with & they keep your attention.

this is really help for the begginers in IT and Experienced as well to get the course certificate from coursera.

I really thankful to the Coursera for the help to make people competent in thier respective fileds ..

This covered the fundamentals so much better than i thought it would. While i was familiar with most things there was enough new topics or more in-depth topics that kept my attention through out the course. Noice!

A lot of appreciation to the whole team member of Google which has brought this course became fun, easy to follow and learn, a lot of examples and practices, and so on, that I could not list all one by one. Thanks

This course was fantastic and it has really done a great job of paving the way for evolving my knowledge base of the fundamentals of IT support. I'm excited to continue learning and becoming apart of the IT world!

I'm so glad that the people on your team have chosen to spend their time on something like this. It seems that it can make a huge difference for technicians and students around the world. Thank you and great work.

A solid introduction to Information Technology. A good refresher if you have some experience. Well worth going through all modules because if you are experienced you can do quickly and still learn something new.

Fun, Informative, engaging, yet challenging! The videos, online instructures, discussions, readings, quizzes and exams are easy to follow and allow for access to read again or watch again if you need a refresher.

Excellent introductory course to IT! Anyone with a technical background will breeze through this material! The course is also perfectly designed for a technologically illiterate person looking to gain new skills!

This system has been effective at allowing me to learn at my own pace. I took a break for a while but will surely use it more frequently now. Easy to learn the tools and begin the journey of enhancing your skills.

Its' a very great course I have learnt a lot from it. I'm challenged to practice and even research more on this Technical Support. I have enjoyed the course because it has touched some passion on technical in me.

This is the steppingstone to earning your stripes in the world of IT! It is by far the easiest if you find technology interesting, you put a lot of focus and determination into these courses and give it your all!

This teaching moment is very satisfying to me. I will never forget this time, and I have grateful feelings. I want to go forward with this knowledge. I get a lot of knowledge and experience from it. Thanks a lot.

Thank you so much for the Technical Support Fundamentals class. I learned a lot of basic computer information from it. I shared the knowledge with my family and we solved some of the computer problems together.

It was an awesome experience and I learnt alot of new thing about computer and how it works and helps human. How the internet works and how a establishment network is runned and troubleshoot and customer service

I recommend this course for anyone that would like to start in the IT field. It definitely give you the fundamentals education that you need before specializing in cyber security, admin, data science, and so on.

i am in a career change into tech and I loved taking this course to get a deeper knowledge of how a computer works. I am looking forward to completing more courses and get the skills to further my career in tech.