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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,478 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AR

Mar 3, 2020

You were such a hit. Thanks for this course and the next five more! On behalf of our entire organization, thanks again for taking the Conference to a whole new level of education and professionalism!!

YC

May 24, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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2626 - 2650 of 10,000 Reviews for Technical Support Fundamentals

By Na'eym I M

Dec 8, 2021

For people who dont have IT background it really gives an understanding on how IT works and for people who are in the IT and lost their passion it can ignite their love for IT again and pursue their dreams in IT.

By Deleted A

Sep 22, 2021

For someone who has a 4 year degree in an unrelated field, this was a solid intro into an industry I knew essentially nothing about. Definitely excited to continue on with the other courses in this certification.

By Sidney W J

Mar 18, 2021

This course was a great introduction, however I think if there were more specific examples within the videos it would help those who are just beginning in the world of IT to have a clearer understanding of terms.

By Hansika S

Feb 17, 2021

The best part of this course was the way it connects with students and whoever who is watching these videos. All the instructors seemed super friendly and I felt as if I was taking this in an offline environment.

By Shams R

Feb 11, 2021

This course was amazing! Incredibly informative, interesting and fun. I learned a lot about computer hardware, software, networking and so much more. Thank you to everyone that was involved in making this course.

By Lowela C

Jan 6, 2021

Very comprehensive fundamental concepts of IT. Easy to follow and with lots of resources provided! All the resource speakers/ course instructors exceptionally delivered the contents. I am hooked on IT now!:-)

By Delphi A G A

Oct 17, 2020

Very informative. Though i've been to related IT discussions, I've learned a ot here because of the different views shared by the instructors. Thank you Google. I would recommend this to others also. Good luck :)

By David O

Oct 14, 2020

By the fact that it's a self-contained course that includes so many aspects of computer Maintainance through interviews to customer service, I find it very useful because you gain several skills at the same time.

By Kawuana M

Oct 4, 2020

I really enjoyed this course! You will learn alot and if you run into a topic that you've previously learned about but didn't quite understand...this course will break it down to you to so that you do understand.

By Daryl L R

Oct 3, 2020

This course is very well laid out! If you are hungry for IT, this course will be exciting and will feed your hunger to learn! Labs were great, and the instructions made them easy to complete! Great Start! Next!

By Vickie S

Sep 21, 2020

I came into the course with a little IT knowledge, but this course was so very informative and I learned so much more than I ever knew existed. I would recommend this course to anyone interested in an IT career.

By Jon W

Jul 21, 2020

A great course for laying down the foundation of IT Support. This goes over the fundamentals of hardware, software, networking, and more. Definitely recommended for those who are looking to pursue a career in IT.

By Sandeep N T

Jul 11, 2020

This was one of the best courses I've taken so far here on Coursera. I'm really looking forward to the next ones. Good wishes to all the instructors, and the thanks to Google and Course for this wonderful course.

By Mr. W W

Jun 21, 2020

Thanks to this course is was able to refresh what I have learned before. and now I will continue what I have learned and move forward. Goal to work and learn from all entities, no matter the size or the problems.

By syeda a a

Jun 19, 2020

This course helped a lot to learn about . It helped me to develpe my skills and technical knowlegde.

its been a great experiance in this course , hope i can take this in future whenever required and prove myself

By Keshav G

May 25, 2020

It is a great course, especially for beginners in it or computer science it will give you an introduction to how the computer works underhood and learn about how the things which you use daily like internet work.

By Evelyn L

May 20, 2020

The course lectures are well presented and the material is at an appropriate pace for an introductory course. The instructors present the material in a manner that is structured and exciting to continue learning.

By Tapon M J

Apr 30, 2020

Marvelous course. I have learned so many terms and tips that will help me to start my journey in the tech industry again. I will never forget decimal to binary conversion. Now i know the secret how to convert it.

By Pushenko E

Apr 29, 2020

A very nice overview of basic concepts in IT. Even though I assembled a fair share of computers in my time, this course helped me to structure my knowledge, fill some blanks, and get to know the modern standards.

By Lidia D P

Mar 9, 2020

Very fun, informative and engaging course. There's lots of information to take in, but it's well spread out over weekly classes and assignments. Really enjoyed learning and am looking forward to the next section!

By Paulo N

Feb 12, 2020

I loved the experience with the platform. The content is very well organised and the learning process is a pleasure. I was surprised by the solution and design of the practical tasks. I recommend it for everyone.

By Alberto R

Dec 29, 2019

A well detailed but beginner friendly course that helps go over the basics in a interactive and understanding set of lessons. Helped introduce concepts that are not commonly explored in schools or commonly known.

By Ahmed G A A

Sep 18, 2019

I have learned a lot and a lot in the field of information technology and I like to thank the sponsors of this project and I am excited to complete the rest of the field,

Thank you very much, may God protect you.

By Kathryn L

May 28, 2019

Lots of good information broken down in easy to understand ways. Topics were not too challenging as it's an intro class but showed how challenging and exciting the rest of the courses in the certificate could be.

By Joseph T

Feb 18, 2019

I love that it is the essentials with the options of learning more about the history of computing and extra reading suvgestions. I personally took it twice just to make sure I didnt miss any critical information.