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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,478 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AR

Mar 3, 2020

You were such a hit. Thanks for this course and the next five more! On behalf of our entire organization, thanks again for taking the Conference to a whole new level of education and professionalism!!

YC

May 24, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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2726 - 2750 of 10,000 Reviews for Technical Support Fundamentals

By Jonathan A

Mar 4, 2018

Excellent course this was such a fun and interesting way to dive into the world of IT I am so excited to continue this journey and learn more and more about this field. Thank you Coursera and thank you Google.

By James C

Feb 22, 2018

This course gave really good foundational information which can be built upon either on your own or through the other courses in this program. I would recommend this for any absolute beginner in the IT field.

By Ajenaba A

Feb 21, 2018

Walks you through, step by step. Accessible oftentimes from your mobile device, therefore you can complete a course in your spare time, while waiting in a line or waiting room, instead of playing mobile games.

By Lonwabo L

Mar 25, 2024

I do not have an IT background but the course is very informative and interesting at the same time. The instructors delivered the content very easy. I’m looking forward on gaining new skills in next course m.

By Wendy R

Dec 2, 2023

I enjoyed this online course because they had multiple presenters, gave us real-world scenarios, the speakers talked about their own personal experiences, and we (as the students) could learn at our own pace.

By Adegboyega B O

Oct 5, 2022

The quality of the personnel that thought me and the video quality too is indescribably great. I love the course. The fact that I studied this course on scholarship is something to write home about of Google.

By Geron G

Sep 22, 2022

I have been self fulfilled as i undertake this course which gave me detailed information on IT and factors i never knew essisted. Am very positive that by the end of my studies i will be very knowlegdeable.

By Mohammed A A

Sep 15, 2022

Everything is perfect about it the instructors, the quizs. I recommend this course to anyone you won't ever forget that. Thanks, Google for providing such great content. Can't wait to finish the whole course.

By Carlos A D

May 21, 2022

Instructors, were as helpful and genuine as they could be. Enjoyed the class and learned alot, some I already knew - but I liked the fact that they took it to very basics so it truly is a "begginers' course"

By Melissa A

Apr 25, 2022

The short video's are perfect and don't get tedious. The little prompts with questions keep you on your toes in a fun way. The content is clear and to the point. I really enjoyed this first course. Thank you.

By ADNAN S

Jan 22, 2022

This course was a excellent course and educational start to the certificate, I will recommend this to anyone either looking to develop skills in IT or if they just want to gather more skills for personal use.

By anas a

Oct 21, 2021

it's a very formative and joyful course , it really helped me to get the basics that I was searching for, and I hope that I would go further in this track , all the best to everyone who is taking this course

By vikas b

Oct 14, 2021

I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.

Helpful?

By Devyn N D

May 12, 2021

Excellent course, learned so much about IT basics and what working in the field of IT will look like. I also really enjoyed the extra parts about helping for IT job interviews. This was really worth the time.

By riaz a

Apr 11, 2021

It is very necessary to keep update yourself and your skills too. Google and Coursera provide a great opportunity, in which we can acquire knowledge and build our skills.

A Big Thanks to Google and Coursera.

By Carol F

Mar 31, 2021

I enjoyed this style of learning. I've gain knowledge and feel equipped to be involved in IT Support. My interest is also pique to the point where I wan t to read as much as I can about IT Support. Thank You!

By Luo L

Jan 18, 2021

A well organized course providing you with the most basic ideas of IT and inpiring a real career change. Great option for anyone interested in the field. Thank you Google for offering such a wonderful course!

By Brandon G

Jan 16, 2021

This course is a must for those who have little to no experience with IT. Not only do you learn some of the lingo used in the IT field, but you get hands on experience through labs which is must for success.

By Dominique W

Dec 30, 2020

It was a good introduction to the fundamentals of a computer. I did learn things that I didn't know. I really do like how the course is set up with bit sized information that you can digest at your own pace.

By Marie C

Oct 24, 2020

I loved it so much! Lots of hard topics were described with plain language that everyone could understand. Best part for me was the last one with the troubleshooting and soft skills. Thank you for the course!

By Abu N M M

Aug 29, 2020

Its really good to learning the basic things. But instructors are teaching very fast. they should go through little bit slow. So that Learner can easily follow along the course. But over all it was very cool.

By Quynh N

Aug 27, 2020

As a beginner and with no experience, this course helps me to understand where to start and gives me a lot of information about IT field. And I would like to learn more about technologies and troubleshooting.

By Ryan C

Jul 12, 2020

An interesting and useful course that covered many valuable concepts such as customer support, interview prep, and understanding the foundational basics of hardware, software, and the troubleshooting process.

By ochuko e

Jun 27, 2020

i have learned many things that i didn't know. and this course is motivating me to not only pursue a career in IT, but to also work on other computer on my spar time (Like my old laptop i thought was broken)

By Gemuh H

Jun 18, 2020

The content was somewhat challenging at times especially the content on networking but with a little bit of dedication and explanation from the mentors I pulled through. I am excited for what the future holds