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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,478 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AR

Mar 3, 2020

You were such a hit. Thanks for this course and the next five more! On behalf of our entire organization, thanks again for taking the Conference to a whole new level of education and professionalism!!

YC

May 24, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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3001 - 3025 of 10,000 Reviews for Technical Support Fundamentals

By Zeki T

Oct 21, 2020

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It was amazing!!!! ;

I will definitely continue to the next course. I gained a lot of interesting information. ;

highly recommended. ;

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By Jacob G

Sep 28, 2020

I stopped studying for the A+ to start with this intro and it was worth it. I picked up more than I did while I was reading and the way things were said made an impact on what I retained. Amazing!

By Chelsea R

Sep 20, 2020

I really enjoyed this course. The instructors were really knowledgeable and being able to do labs on the subjects were a vital part of learning. I'm looking forward to doing more in the next course.

By Jackson F

Jul 27, 2020

good beginner course, anyone who wants to learn IT can start here with no prior knowledge of the subject and come out of the course with a good understanding of how you should think when working IT.

By Brother M

Jul 17, 2020

Very exciting course. A wealth of knowledge for myself because I'm a novice to the IT world. Totally eager to learn more and to make this a very successful career change for me as well as my family.

By Kevin C

May 31, 2020

Very informative and comprehensive. There is a lot of material to learn. Even if you've have a decent understanding of how to use computers, this course will surely teach you things you didn't know.

By Brian B

May 21, 2020

This course sets things out so clearly and in a way that makes it very easy to continue to motivate yourself to finish it. That, in itself, is have the battle with self study. I highly recommend it.

By Javier E A

Mar 17, 2020

For anyone who wants more, they have to become more. This is a great place to start on that journey. I encourage everyone to try this. We can stay relevant in the every changing work force timeline.

By Ibukun A

Jan 9, 2020

I recommend this course to everybody that is looking into starting a career in IT Support Industries

Also for Experienced IT Support Specialist in order to gain additional knowledge and useful skills

By John-Mark U

Sep 13, 2019

I am glad I enrolled and believe at the end of the whole course I will be ready to relaunch my self into the It world, The instructors were very excellent, every one of them many thanks to them all.

By Samuel J

Jun 17, 2019

I think that this is a fantastic course for beginners and people that have been in IT industry that might have forgotten the fundamentals of computing along with customer service and writing skills.

By Timothy M

Jan 2, 2019

I enjoyed this first course of Technical Support Fundamentals. The online labs took a few tries to get going but overall not too bad. I am looking forward to learning more as the lessons progress.

By Constance G

Mar 5, 2018

Being able to set up, install and troubleshoot and use a computer is a valuable tool. This course teaches that and more. The instructors were very knowledable and communicated the information well..

By Joe M

Feb 13, 2018

I've been doing this for a couple of weeks now and love it. I'm still at the part where I know a lot of what is being taught but looking forward to getting to the things I am interested in learning.

By Victoria L Q

Oct 25, 2023

It's very-well explained, easy to understand and very encouraging. All the people working at Google made me feel like they were me at some point, very curious and determined to follow their dreams!

By Cindy b

Sep 6, 2023

I had really fun learning from this course I like how everything was n our time and for price of it, its really not bad i learned stuff I didn't know before and I also it refreshed my memory. 10/10

By Nicholas R

Jun 23, 2023

An excellent, simple, and elegant way to teach about the fundamental skills of tech support! I never had any trouble scheduling time to work on this course, despite a busy schedule. Very well done!

By BEN A

Sep 17, 2022

This training has opend up a world of possibilities for me and am going to take my chances and make it better for me and my family and hoping I can make a print on the community.

Thank you Google!

By NDANU B M

May 8, 2022

The couse exposed me to new ideas and creative ways to repond to technical support across the weeks. I am fully equipped with the relevant skills in this course. For a moment I feel like an expert.

By swey T

Nov 28, 2021

This course has given me great skills and I am very proud of the knowledge I have personally acquired through the process. I recommend this to everyone who want to expand his or her knowledge in IT

By Maria F S d A

Aug 14, 2021

I really enjoyed this course, I learned a lot of new things, the tasks were challenging and everything was really well explained. I am really happy that I chose this course to take. Thanks google:)

By Steven F

Jun 10, 2021

I greatly enjoyed this course. I love the content and how it is presented. I look forward to taking more classes in the IT field and getting my certifications. I am excited to be on this adventure.

By Harry C F

Mar 13, 2021

This is a great start for anyone that wants to get into computer technology. It will give you all you need to start building from and allow you to advance at your pace and not some professors pace.

By Erol A

Dec 31, 2020

I really enjoyed this course. Not only did it jump-start my learning process in the world of IT, it revealed to me that I truly enjoy this material. I look forward to taking more courses like this.

By JAMI S V L T

Nov 22, 2020

It's really an awesome course. At first , i really hated IT. But after started this course, i gradually gained my interest in IT. I'll also start learning course 2 of Technical support fundamentals