This course while introductory, did provide added knowledge and insight into what Tech Support is all about. I recommend it for beginners as well as anyone looking to add to one's knowledge base.

If you want to learn IT support from the very basic, this course is for you. However, do not satisfied yet, you will also need to learn more in the field especially regarding the troubleshooting.

Gracias por todos la ayuda y el material de apoyo ... lo recomiedo por es posible acceder a conocimiento si existen bases y perosnas dispuestas a compartir para que otros podamos aprender también

They covered every part required to be a good support analyst and all the mentors were super cool and had great body language. Highly recommended for freshers that are applying for support roles.

I was really interested in this course! but I was afraid that this would stress me out. however, when I decided to take this course, i have so much fun and gain so much skill. thak you, coursera!

Growing up, I was always around technology. There's a good amount of information on this course that fills in some of the gaps in my knowledge and it is a very interesting course. Thank the team.

I so much love this course. The instructors are all excellent and could make you understand better. I encourage you to take the course and finish it. It's a great place to start for the beginners

I was very happy when the course was completed and the certificate appeared on the screen. All the teachers of the course gave very good information. I am very grateful of Google and Coursera.

This course got the IT basics explained in a way that anyone can understand! Also, I'm seriously considering trying out Linux Umbuntu as a result. It's not nearly as imposing as I thought it was!

The most amazing and interesting course I have ever taken. Thank You Google and instructors for this life-changing course, I can't wait to discover more and have an IT career in the near future.

It was a fun experience and highly recommend the program. Great introduction to diffrent Operating Systems, Trouble Shooting Practices and Customer Support. On to the next certificate, cant wait!

I personally love this course because i learned alot and not only me , but my thirteen year old also learned alot and she is really interested in this course .

i would recommend coursera to anyone

Basic at its core if you know computers decently well yet it teaches you things still and its perfect for those who know nothing and want to get a jump ahead in the basics of all things computers

Ver Impressive and I have gained a lot of information and skills with the course. Thank you for the team google and team coursera for providing me the financial aid for me to complete this course

This course was very rewarding. I have learned a great deal as well brushed up on some things in IT that were self taught. I am looking forward to starting my career in IT because of this course.

I learned the history of computers, how to build a computer, trouble shooting, and many other things in this course. It was very informative and great for anyone looking to start in the IT field.

Today I have learned many things on IT Support fundamentals. I thank Coursera and Google for giving such a great course to us students and I will continue to learn and complete other courses too!

Course provides a good overview of what's involved in being in the Technical Support Career filed.

Introduces one to all the different facets that it has and scenario's that might be encountered.

This has been an awesome course to learn the fundamentals for technical support. This course was put together nicely to touch on different areas and provided supplemental reading and information.

It was really a great experience that taught me a lot and made me much more passionate about learning technology. I really look forward to completing this specialization and start a career in IT.

This course was a very rewarding one for me. I learn't so much. I have always been curious about IT and now I have the opportunity to actually get my questions answered and develop a new skill.

I really love what I'm learning,but for some reason I can't get through my Qwiklab's in week's 3 & 5. Every thing else I pass. Other than that I like the IT Support Certificate course, Blair III.

This course was very fun and very easy I really suggest it. You do learn some cool stuff and It helps you get an idea of where you do your own personal research in becoming a great IT specialist!

Great entry point into IT. Learning the basics then working on top of of that is important. These foundations are important for anybody who wants to understand the core concepts that IT rests on.

It was a really good experience with Google IT Support professional Course. I am learning a lot of things from here and I believe that it will be more benefited to me accomplished my career goal.