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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,478 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AR

Mar 3, 2020

You were such a hit. Thanks for this course and the next five more! On behalf of our entire organization, thanks again for taking the Conference to a whole new level of education and professionalism!!

YC

May 24, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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3026 - 3050 of 10,000 Reviews for Technical Support Fundamentals

By Emmanuel

Nov 13, 2020

Best course ever. The course material definitely meets the course objective. Thanks to Google and its IT experts. Now I can dive into the IT world confident that I will grow more after this course.

By Marcus A

Oct 12, 2020

A great course! It is an introduction course, touching on five critical areas of IT. A great starting point from which to go deeper into each area, and I'm glad it was available online and free!

By Jorge L C A

Sep 10, 2020

Fue un curso excelente, adquirí nuevos conocimiento, aprendí sobre varios temas que aun no manejaba y fue grandioso. Gracias Coursera y Google por permitir aprender por medio de la via web virtual.

By Amit K

May 28, 2020

Before taking this course i did not know well about the IT but after taking this course i got to know what IT is and what IT support people do on their everyday job. Excited to learn more about IT.

By Aizel A

May 13, 2020

I learn a lot by doing this course and improve all the past experience that I had in a technical support specialist. I hope with this it's improved my skill and add advantages for my future careers

By ALEX A

Apr 30, 2020

This course was really helpful, what i like the most is the hands-on. It helps one in grasping whats been taught. Way to go. I am really super excited i made this decision about changing my career.

By Aman G

Apr 29, 2020

This was a awesome fundamental course every should know. learned a lot of new things to know that are necessary for IT professional as well as dealing with daily life problems related to computers.

By Mr. T

Apr 3, 2020

This Course is not just entry for a job seeker on IT path, but can be very informative for anyone just want to know more about technical aspect of everyday digital life almost everyone lives today.

By Daniel G

Feb 22, 2020

Great course to start out and learn the fundamentals of computer hardware and software. Good labs as well learning through remote desktop and putty. A great way to start to lead into other classes.

By ASHIKODI A

Jan 31, 2020

It wasn't easy, i give God the glory, I encourage every to be committed towards achieving your desired goal on any coursera course. Coursera has a well structured module with easy steps to follow.

By ousmane d

Jan 19, 2020

This course is really funny ! Didn't think it will give me all these important resources I've been waiting for a long time. It will permit me to quickly get access in IT domain!

Thank you very much!

By TANGWING P M

Apr 21, 2019

wonderful journey by wonderful people working in a wonderful company that has provided the world with almost every knowledge on planet earth by bridging the digital gab. thank you very much Google.

By Suzanne S

Mar 5, 2018

Finally, a course designed to really make someone successful in a virtual school environment. A perfect balance of reading material, videos, and assessments. Very well organized and easy to follow!

By William B D

Jan 27, 2018

I have been using technology my entire life, and the overview of this course contained lots of information that I thought I already knew, but I learned a lot from and found it to be very enjoyable.

By MOATH A

Jun 28, 2024

The course is really fun and has a ton of information built in such a way that I don't get bored. I was happy to take it, thanks to everyone involved for creating such great content. Thanks again.

By Owen C A

Sep 19, 2023

i have really enjoyed learning through Coursera coz it provides very use full videos that guid you step by step, provides labs that help you excercise what you have learnt. Really enjoyed learning

By Gaius N

May 12, 2023

I'm grateful for this opportunity given to me to carry out this program.

With the knowledge i have acquired, i believe i can perform exceptionally well in any IT Support role given to me.

Thank You.

By John W

Sep 26, 2022

This is a course that has taught me more about computers and networks than any course I have taken in the past. I would recommend this course to friends or anyone looking to enter the I.T. field.

By Zip D

Jun 30, 2022

i've been studying online for long time on other platforms i've never see a course content/Martiels like this course <3 i strongly suggest this course to any new STUDENT WHO IS WANNA BE A REAL I.T

By Joseph B

Mar 25, 2022

Wow, this course absolutly reminded me that this is where I need to be. This is my calling. I have never been more excited about the future of techonogly than I am now after completing Course 1.

By Ava N C

Oct 19, 2021

Great course it really helped me in understanding the history of computers and how IT impacts everything we do in our daily life. I was able to hone in additional skills and for the I am grateful.

By Marcial A H S (

Sep 7, 2021

Excelente curso para reforzar los conocimientos y adquirir nuevos, observar tendencias de la tecnología y aprender un poco más. Ameno, ágil, entretenido y con muchas referencias a datos concretos.

By Alex H

Aug 4, 2021

While I enjoyed the coursework, I felt like it was a bit too introductory for my current level of knowledge. It's hard to gauge that I would rather they give too much information than too little.

By Shubham T

Jul 30, 2021

helped to brush up the fundamentals , every this is explained in simple language and even a person who was not interested in computer before can assemble a PC after learning finishing this course.

By Elif C

May 23, 2021

but I could not still have the certificate, looks completed but not in the completed bar, it is on the "in progress" bar. I did not understand. waiting for your response, thank you for the course.