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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,568 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

GM

Aug 18, 2023

A great dive into things that were only in my periphery and now I have a broader understanding of certain technology and ideas and how I might pursue and look into them further. Great beginner course.

JB

Aug 3, 2020

I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.

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5401 - 5425 of 10,000 Reviews for Technical Support Fundamentals

By Josiah E B

Aug 20, 2018

Great program, I'm so glad taking this course so well organized and encouraging. Good way to study for certifications with a busy schedule.

By Jose N

Mar 10, 2018

Very good Information, lot of information I learn and made something that I thought was complicated to something very simple to understand.

By Alex V

Oct 3, 2023

im glad i started here most beginner programs assume you already know alittle bit. if you know nothing like me this is the place to start.

By Grace G

Sep 27, 2023

Wonderful course! Touched extremely well on the basics of software, hardware, networking, costumer service, and interviews relating to IT.

By Jennifer E I

Sep 20, 2023

Kudos to the instructors on this course! I enjoyed every class and looked forward to the assessments. Thank you so much for simplifying IT

By Helena D

Sep 17, 2023

The information in this session was a great recall for me. the content made all that I studied so far from other IT courses come together.

By adri p

Sep 13, 2023

This course helped me and increased my knowledge about the world of IT Support and became my provision to be able to work in the IT world.

By Douglas A

Aug 22, 2023

excelente solo suguiero que deberia estar en español tambien seria de mucha utilidad y para Soporte en Lationamerica y del habla Español.

By Jonathan 9

Jul 23, 2023

Great start to learn the basics. Good teachers, quick, simple, straightforward lessons. Can't wait to dive into the more detailed stuff!

By Brad W

Jun 22, 2023

very well done. Engaged and kept my interest. I am grateful for the opportunity to take this course. What a great service to the universe!

By Brandon M

Apr 28, 2023

This is a good start for anyone who is not familiar with the basics and or needs a refresher that has not been in the loop for many years.

By Juan M

Apr 26, 2023

This certificate was very helpful and explained many questions regarding how to build a computer and help customers with technical issues.

By Andrew V

Feb 15, 2023

Everything that was explained was clear and concise, so I a easy time understanding and grasping my mind on the new knowledge I was given.

By Hassan A

Dec 12, 2022

Amazing course for everyone and a gem for beginners.

The way every concept was presented was so clear and to the point.

Highly Recommended.

By SHISHIR P

Aug 7, 2022

Nicely prepared course to start your carrer in IT support field. For beginners, it's easy to understand and follow to complete the course.

By Samuel J N

Apr 30, 2022

Thank you for this course, I have learned so much especially the aspect of effective relations to customers. It has been so enlightening.

By Corey K

Mar 20, 2022

Good introduction to tech support, any skill level including absolute beginner should be able to follow along with the course and do well.

By Deleted A

Mar 12, 2022

Learned a lot. Amazing how quickly we went from talking about 1 and 0s to learning practicing command lines within terminal. Thank you!

By AKASH

Jan 17, 2022

It helped me learn something new that I didn't knew earlier but now I know, so basically it was like a booster to help me achieve my goal.

By Cody D

Nov 6, 2021

Everything about this course was spot on! The instructors were clear and concise and the graphics and terminology cards were very helpful.

By Khader M

Sep 4, 2021

It was worth spending time learning this course. I would definitely recommend everyone to explore this course and be an IT pro specialist.

By Alessandra

Aug 29, 2021

This course is very useful to understand the technical details of computers in a beginner friendly way. Very practical and easy to follow!

By Bonnie R

Aug 11, 2021

It's a great course that goes into detail without being overhelming. Awesome peakers who are relatable and I could see myself as one day.

By Dario H

Jul 17, 2021

Very very nice introductory course to IT I am really proud to get this done and thank you all for doing the hard work and teaching people.

By Ashley A

Jul 2, 2021

This course really helped me and opened up a world that I have always wanted to enter in, but was told I would never be successful enough!