Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JC

Invalid date

Very informative and easy to understand for beginners like me. Kudos to the team who made this course possible and a very big thank you to all the instructors who share their time and knowledge to us.

TP

Invalid date

This course was a friendly and educational start to the certificate, I will recommend this to anyone either looking to develop skills in IT or if they just want to gather more skills for personal use.

Filter by:

2901 - 2925 of 10,000 Reviews for Technical Support Fundamentals

By Britain N

Mar 4, 2020

For my type of learning in particular, I think a little more hands on work would make some parts of it more understandable and easier to grasp. But overall I learned a lot that I did not know for sure.

By Sophia P

Feb 29, 2020

This was a great course! I was able to fill in gaps in my knowledge of computers and learn about the IT world in more detail. I feel inspired and motivated to continue learning after taking this course!

By Patrick S

Oct 3, 2019

This course gave me some confidence that I may have what it takes to enter the IT field. It still left me feeling like I have a lot to learn, but it's made the whole endeavor feel a bit more obtainable.

By Brian B

Aug 25, 2019

This was a good course. I'd like to speak to someone at Google to discuss how this may be made into a course so that it can include in-person, hands-on experiences. Congratulations, Good Job, Well-done.

By Aaron M

Feb 14, 2019

Course is a good introduction for the average person without knowledge in computers. A bit redundant for me having a past education in computer coding, but I find fundamentals to be supremely important.

By Raj C

Jan 14, 2019

This is a great course for someone getting started in the field of IT Support. All the modules within the course deepened my understanding of various concepts and offered advice for further exploration.

By Dr S

May 2, 2024

Your Technical Support Fundamentals instruction was invaluable. Clear explanations and practical examples equipped me with essential skills for effective technical support. Thank you for your guidance.

By Lamla T

Oct 23, 2023

The best when it comes to entry-level in the IT field, will definitely recommend it to others. Great initiative and especially for people who want a career change. a+ and n+ next my fellow Technicians.

By JUBRIL O S

Dec 30, 2022

Even though I am a graduate of computer science and I have 7 years of experience as a network administrator, the course did refresh my knowledge, I gained so much about customer service and interviews.

By James W

Sep 25, 2022

Very informative certificate course on computer and network fundamentals - as well as tech customer service that I feel confident will provide a foundation to my future pursuits in computer technology.

By Mohammad A P

Aug 25, 2022

It was a great experience getting to know the fundamentals of Cimputer Science by the professionals working in the most prestigious tech company on earth. Thanks to God first and then thanks to Google.

By george r

Jul 28, 2022

You Are the Best Place to gain vast knowledge in Information Technology.

I appreciate all the Online Trainers who are taking me through this course on way to become an IT support Professional.Thank you.

By Zack

Feb 17, 2022

Pretty comprehensive and at the same time, easy to get used to. Great quality of content and the labs are very interesting. Looking forward to continuing on to some increasingly more technical content!

By Ayoub M

Aug 7, 2021

Really interesting and useful and helped me a lot in my passion for information technology and gave me information that I did not know about the foundations of this field and they have nice lecturers .

By Nigel V

May 29, 2021

Super relevant and interesting to learn. Although a bit challenging, what it takes to get through this course is a growth mindset. That's what will propel you forward into the next level of IT support.

By Madhawie S

May 17, 2021

wesome course designed by google. Thank you very much. Knowledge gained in just introductery leactures started burning desire in me to complete whole syllabus. Every bit of program is worth the time.

By Ron S

May 15, 2021

While a lot of the information seems easy, there is a lot of solid moments that make you aware of how much you simply do not know in tech. This is a great first step for everyone, beginner to advanced.

By Ramses B

May 8, 2021

Great information for beginners and curious persons interested in the IT Field. Lots of information to introduce the concepts and brings those concepts into focus in a systematic way. Well done course!

By Daisuke S

Mar 17, 2021

Although I have experienced IT Support job before. However, I have learned many things in this course. That was useful. Even if you are IT Specialist, you can learn somethings. I recommend this course.

By Scott L

Dec 11, 2020

I really enjoyed learning the fundamentals of technical support. It has been exciting to better understand the Internet and how to help computer users. I appreciate the teachers that helped train me.

By Jeremy L

Dec 9, 2020

This course was amazing and very informative. I really enjoyed the course work and instructors in the Technical Support Fundamentals course. The instructional videos were very helpful and fun to watch.

By Badal S

Oct 17, 2020

It is definitely a great course to have a look on how an IT support works, Every instructors explained their respective parts in a good manner , which is really helpful if we want to dive into IT world

By Pedro A B S

Aug 5, 2020

Great introduction to all the content, even I who have been around computers for a while and already knew a lot about the content learned new things in this course, I am excited to continue the program

By Karla A

Jul 22, 2020

This course really helped reinforce some basic skills I have previously learned, however in a fresh new way that was relatable for me and presented in a way that I could grasp and understand. Good job!

By Stefani T

May 27, 2020

I am grateful for this course I have learned so much during this six week course I am now ready to conquer some more assignments and ready myself for a career in the IT dept. Thank you for this course.