A general overview but many of the small details we overlook when doing troubleshooting that point to bigger issues. Even with many years of Technical Support experience I still learned with each lesson.

pls i want you to help me so thta i cam cpmplete this course i was away for some times so i was not able to complet this on time so pls i need ur help to complete this coure by extending the time thanks.

It has been a great time here learning so much. I am better than I came, I am wiser and more informed as regards what computer is, the fundamentals and everything this course has covered. Light has come!

Excellent. First of all thanks to Google and Coursera for the initiative to help the all the communities around the globe. The people who is not aware about the technologies should complete the course.

I learnt so much starting from the basics to the core knowledge, software, hardware, operating system, networking and troubleshooting everything was so amazing to learn. Thank you for this course GOOGLE.

This course was so easy to fit in to by 40+ hour a week as a Senior Relationship banker. It has made me realize how much I want to use my skills in working with people and transition into the field of IT

Gostei muito do curso, os conteúdos são apresentados de forma clara e dinâmica. Mesmo não conhecendo muito da área fui capaz de acompanhar o raciocínio e me manter interessada. Parabéns, Equipe Coursera!

Great beginner course for anyone really. I've been working with computers for a while, and yet I was still able to walk away with a few more pointers on troubleshooting and customer service interactions.

This course is a great way of learning the ins and outs of IT. I always had an interest in IT and technology stuff and in this course, I've learned so many things that I didn't even know. thanks google!!

Eu realmente agradeço ao google por essa iniciativa de compartilhar conhecimento e abrir portas para o mercado de trabalho a todos aqueles que se interessam e buscam adquirir conhecimento no campo do TI.

This was a great course to start my IT career and I enjoy every section of it. The only regret I have is the fact that it took me that long to embark on this adventure. Thank you, Google for this course.

Good subject material delivered in a clear & digestible manner. Well paced to fit in your studying amongst the full on pace of life. Thank you for the positive & very useful learning experience googlers.

This course has really helped me to understand IT Support. As a Non-CS graduate, it has helped me to understand the basic stuff related to IT. I'm really looking forward to completing the specialization.

I thoroughly enjoyed my time learning and growing with this course! I hope it continues to help others who don't have college in mind and that it launches careers in IT for many people for years to come!

Very informative about the fundamentals of IT support. The course gave a good intro to all areas of the computing world as well as going over what you will learn and how you will apply them practically.

thank you very much for this course!

as a beginner it tought a lot, and gave me a direction and knowledge about what IT support is.

and now I preperd to dive in to the IT support and I feel ready for that.

Excellent course. Instructors are excellent teachers and use very clear English. I suggest this course for everybody want to start to learn IT for future job or just for improve their personal knowledge.

Very informative and good for newbies as I had little experience in this field. Good quizzes and tests along the way to keep you engaged and make sure you are paying attention to the videos and readings

great course, I personally learn a lot of things about the IT support role. I think this course is one of the milestones of my education qualifications. Also, the instructors did a great job. thank you.

This has been a fun learning experience for me. As I apply my knowledge and learn so much about more in addition to what I know, I really feel confident and excited on the path I'm heading going forward.

I really enjoyed learning in this course. It was a lot of fun having multiple teachers teach me different topics in IT. Thank you for having me here. I hope I will learn a lot more in the future courses.

I am 11 years old, I enjoy the simplicity on how the lecturers

were able to explain all technical concepts to my level in

this course. I am fired up to complete the entire program.

Bernetta Joy Apih-Omini

Great content, well balanced and packed enough technical content without being overwhelming. Videos are well done, instructors are clear in their messages and enthusiastic. Lab activities were very cool.

Dear Google,

I really enjoyed this course and the content with in it, I learned an extensive amount of knowledge that will build on what I know, thank you for making this course along with the other four.

The best way to improve your computing and english languages skills. The course is well structurated and understandble. Looking forward for the next step. Thanks Google and Coursera for this opportunity.