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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JC

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Very informative and easy to understand for beginners like me. Kudos to the team who made this course possible and a very big thank you to all the instructors who share their time and knowledge to us.

TP

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This course was a friendly and educational start to the certificate, I will recommend this to anyone either looking to develop skills in IT or if they just want to gather more skills for personal use.

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2826 - 2850 of 10,000 Reviews for Technical Support Fundamentals

By Megan T

Jul 14, 2019

This course was extensive, but didn't overwhelm me. I think some quizzes on the vocabulary being covered would be good -- I struggle with all the acronyms! I am looking forward to starting the next course.

By Yair I R P

Mar 7, 2019

This is an excellent course to get involve in the basic of computing and IT industry, also only with this course you can learn how computers works and understand how the things works in a very basic level.

By Sauviller Y

Feb 25, 2018

very helpfull much easier to learn then going trough nightschool. everyone in the video sounds like they really know what they are talking about. and it has only made me more interessted in the world of IT

By Jimmy T

Jan 26, 2018

The Intro to Soft Skills is worth the price of admission. It was great to learn how to assemble your own computer and how to log into different OS environments remotely. All the tools used seem up to date.

By Eli V

Aug 7, 2024

I finally have a formal introduction to IT rather than just a hobby or passion. Best of all we are allowed to go at our own pace. This gives me a chance to review and absorb everything that I am learning.

By Angela

Jul 21, 2023

This course was amazing! For a person like myself with zero tech experience and whom tried college tech course in the past. This course provided right foundation to start and build from. Thank you Google!

By Sârbu C A

Nov 8, 2022

Lovely learnning new things, I enjoyed all videos, the documentation, seeing all the people that had the curiosity and courage to start new profession and succed, thank for the help and the great example!

By Nat V

Aug 29, 2022

Excellent breakdown of content into digestible bits! The quizzes are pretty low-stakes while also being barriers to make sure you understand content. Which is a pretty nice and non-stressful way to learn.

By Robin R

Jun 2, 2022

Super informative and perfect intro to anyone interested in learning the basic makup of tech and fixing things related to tech. Very lenient with quizzes and allows for you to take your time where needed.

By Solomon E

Apr 19, 2022

your Number one choice of Course if you have intention to go into IT and to an IT support specailist.

Thanks to all our instructor that took a part of the Course fom start toEnd.

Thank You @ Google+Coursera

By Shriniwas S

Apr 15, 2022

This is an amazing course. This explains everything from scratch. Even if you didn't know anything about IT then also you can learn from here. Instructors are great they explain every concept really well.

By Carl J

Mar 1, 2022

This module was extremely informative and challenging! It made me dig deep and focus. The material did not sync as well or as freely as I thought it should have. Definitely keep this module in the course.

By Soumaila D

Feb 2, 2022

For me, It was great foundation of IT. I appreciate the course as whole. Notably, the way is structure to enable non-IT students to follow precise steps that lead to understanding of the course materials.

By Adebayo O

Dec 22, 2021

An amazing learning experience that takes you through the hardware, software, networking, troubleshooting and preparing for an IT interview. I recommend this course to anyone who a desires a career in IT.

By Reza O

Aug 31, 2021

This course is simple and I have learned many lessons of IT, the material is easy to understand and the quiz is interest. This course gain my skill in IT. And I hope this course will help me in the future

By Peter C

Aug 7, 2021

This was a great course and an excellent introduction to IT. I would like to thank all those involved in the production of this course. My interest in IT has certainly increased and would like to do more.

By Krishna C

Mar 12, 2021

Very good for beginners to grasp how electronics and technology works, but not something I would say they need to give this part as a free introduction and then charge them for the actual though learning.

By Nathan S

Dec 11, 2020

A great way to learn the fundamentals. I already knew enough to pass the tests before starting this course, but I still learned a few things and thought about a few concepts differently on my way through.

By Sabarigirish S

Oct 5, 2020

Great overview of all the essentials one needs to know when stepping into the Computer IT field! Really concise, enjoyable, and informative. Was able to fully comprehend and understand all the concepts :)

By M P M P S

Sep 20, 2020

This Certificate is a new kind that offers a completely unique approach to introducing IT professionals to the field of IT and teaches you content without any prerequisites for understanding and grasping.

By Vladimir N

Jun 3, 2020

An excellent course, suitable for all beginners, as well as those who already have certain skills.

p. s. the task describing the process of creating a sandwich with peanut paste and jelly is incomparable)

By Wilbert A D I

May 19, 2020

This course was very informative and insightful. It really help with understanding some of the basics of IT and what to expect has an IT Support Specialist. I'm looking forward to the courses that follow!

By Vamsi R

Apr 20, 2020

This is so far the best course I have taken in my life. If you are a tech Enthusiast or a technology aspirer or a student who is willing to get into the IT World. This is the best course for you to start.

By Saifullah K

Apr 7, 2020

Its a outclass learning experience here over the coursera, all the instructors are well-versed in their domains.

Yes, I'm looking forward to take the next course in the IT Support Professional Certificate.

By Kimberly A

May 14, 2019

Switching from an unrelated field, this was easy to follow and offered a good intro to the material. I am definitely looking forward to the other courses offered, based off what I got out of this section.