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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SS

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While not exactly perfect, it is an outstanding course to get introduced to IT support along with great samples of issues one may come across, along with great hands on practice via a virtual machine.

JC

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Very informative and easy to understand for beginners like me. Kudos to the team who made this course possible and a very big thank you to all the instructors who share their time and knowledge to us.

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1526 - 1550 of 10,000 Reviews for Technical Support Fundamentals

By Aaron B

Jun 6, 2020

this a great course i just wish i knew what to do next. should i take more courses is there a mentor i can talk to. that would actually be a great idea once someone passes all the classes ther should be a mentor to help guide and help with real world application like job market

By Luis S

Dec 22, 2018

Great introductory lessons for anyone, It doesn't matter where you come from, this course will put your feet on a comfortable environment to learn the basics before stepping into a pool of content IT related. I would recommend this to anyone as the best foundation for beginners

By Emmanuel A

Dec 28, 2021

Foundation to everything is the most important aspect of getting through anything in Life, making my foundation strong has been my greatest challenge but Google and Coursera have made it no more a challenge by providing me the right materials and knowledge through this course.

By Helena B

Sep 25, 2021

As a beginner in the IT industry I really appreciate the opportunity to learn in this course. I've come across this course at the website of the non-profit organization Czechitas, which focuses on helping women to improve their IT skills and start a careers here in my country.

By Scott

Apr 6, 2021

A great intro into the world of IT and Support, This is best for those who are interested in IT but who don't have much (if any) formal IT education or hands-on experience. I PROMISE, however, that there are very nice bits of new information in here, even for an IT enthusiast.

By JOSE M A M

Jan 15, 2021

Aprendí mucho en este curso acerca de los protocolos de red, servicio al cliente, como prepararme para las entrevistas y, lo que despertó aún más mis ganas de aprender, como armar mi propia computadora. Lo recomiendo totalmente, el idioma no es un obstáculo y se aprende mucho.

By Ntshepiseng B

Oct 27, 2020

The Course was great i learnt about different about devices and different OS.I also learnt about networks which will be beneficial to me in my future in IT.I have accumulated enough information for me to configure different devices such as printers,phones,laptops etc.Thank you

By Catherine O

Oct 18, 2020

There was a lot of information in this course that I already knew, as someone who has been using computers casually for the last 20 years, but I didn't know that I knew a lot of it. It's a good course for setting you up to understand basics and move forward with learning more.

By Hemant K S

Oct 6, 2020

This course was super cool. Learned so many things with this course. It is really a very helpful course for the people who want to make it to the IT field at entry-level. A very good job done by the team to enhance the learning experience and make sure that real-time examples.

By Aisha C

Aug 2, 2020

Informative and interactive, an excellent taster course for IT beginners. I like that you can move as slow or fast as you need to complete each module. If you have been thinking about getting into IT, DO IT...and this course is the perfect first step. Thanks Google & Coursera!

By Peter M

Apr 10, 2020

This is my first ever online course I've taken in my life. It also makes this the first course I've completed and it feels great! I have no college degree and going through these courses will definitely give me the confidence I need in pursuing a career that I'm interested in.

By Kimberly A P

Nov 24, 2019

I loved these classes, they were engaging and easy to follow. It's amazing how much I knew but didn't know that I knew, but my knowledge always had gaps in it from being self taught. These classes filled those gaps days in, and help my confidence when I am speaking about tech.

By Deleted A

Apr 3, 2019

Great fundamentals course! I was able to go at my own pace and log in from any device at any time. Learned so much from instructors as every concept was very well explained. The exercises and quizzes were helpful to fully understand lessons. Overall, it is a wonderful course!!

By Rinny J

Mar 6, 2019

This was a great introductory course. It covered a lot of ground and gave a lot of good tips to let you decide whether or not the career path is right for you. I really liked the Google Cloud tutorials. They helped me see that I might be able to complete this course after all.

By Okeke, H C

Sep 23, 2023

It's ya very amazing learning experience I have learnt quite a lot especially because I've never had any form of structured training on IT I amsuper grateful to the entire Google team for this wonderful opportunity. I look forward to an amazing career as IT support specialist

By Grant O

Aug 14, 2022

I really enjoyed this course strand and I am excitedly looking forward to the next one. Having no background in IT or the science field you might understand my happiness. The hands-on activities were spot on as it is one of my strongest learning strengths. Thank you, Google!!

By Dan B

Jan 7, 2022

I think this is a very solid course for folks with standard-user or less knowledge of computing technologies. It covers a fairly broad range, so you're not going to get too much into specific details yet. But overall, it does a great job of getting some fundamentals across.

By Ar-razi H

May 18, 2021

first, I had to unlearn two or three IT fundamentals that it turn out to be I am doing it wrong

second, the way you pack (small and forward capsule) give me confidence that THIS IS ALL THA BASIC you need to start learning more

third, THANKS YOU FOR GIVING ME THIS OPPORTUNITY

By Carlos E

Mar 15, 2021

Very easy to follow along and take notes that can be used to take quizzes and assessments. The hardest part was understanding the instructions to some of the labs. For a brand new IT student into this field using the terminal/shell programs was extremely hard to understand.

By Steve L

Feb 5, 2021

If you want to learn the basics of computing in a fun manner without pressure this is it. The instructors keeps it simple and doesn't overwhelm the learner. From small quizzes to graded tests, and informative videos, this course has got it all and makes learning fun and easy.

By LaQuan ( M

Dec 11, 2020

I walked into this course thinking a knew a lot, and I left knowing that much more. I think this course if worth it, and I think that you should really soak up the information here, it's a great start, and it's up to you to read into the things you don't understand very well.

By Joseph H

Oct 23, 2020

Excellent course giving you the foundational knowledge to grow. Great format and the videos are helpful with clever timing per video clip. Allowing for easy access to go back and refresh any material you may need. It was fun and inciteful. Can't wait to start the next course.

By Angela B

Oct 8, 2020

What I loved about this course is that no one gave up on you. They kept pushing you until you understood the information and that you were able to gain the tools for IT. I am so very proud of this program the way its gathering those who need knowledge of IT. Thank you so much

By Lucas A

Sep 6, 2020

Este curso me ayudó a conocer más herramientas para resolver problemas en el mundo IT. Está muy bien organizado y tiene mucha información valiosa. Lo recomiendo ampliamente para seguir creciendo en conocimiento y también poder obtener un certificado profesional internacional.

By Tarun K

Apr 21, 2020

This course is best for person who want to know the fundamentals of Computer Science and how computer works in brief . This course covers overview of almost everything you need to know in IT . Should consider check this course out . It strong your concept about fundamentals .