I will like to say that, Google IT support Specialist program is a privilege for me to undergo this course under sponsorship andI find it very Interesting, user friendly, and it gave me another level of understanding technology and I know so many students will feel same way. thanks you GOOGLE

One of the things that I appreciated most is that I was able to have life interrupt my studies yet I was able to come right back to where I was and pick back up.

I appreciate those who are presenting the information as I found them easy to relate to.

I think Gayle and Marty deserve Webby's. :)

This is my first time taking a course from Google. Of the several courses I have attended, in terms of learning materials, Google's course provides material that is relevant to what happens in the field and not only focuses on improving knowledge but also improving soft skills as IT Support.

I found this course to be very information and helped reinforce key concepts and ideas that I was previously aware of via my current job in the Corporate environment. I highly recommend this course to anyone who is curious to see if the IT Field is a good fit for them. Thumbs way up!

-James

This course is a very pleasant introduction to the IT Support Specialist role. I recommend it for anyone who has knowledge in IT and requires a refresher course, or even those new to the field. There is something for everyone who is willing to adopt and apply the concepts and content within!

This course is very exciting. It offers insight into skills that are needed now and forever. As a naturally curious person, I am eager learn more and to push myself into the future. Developing new skill sets related to technology and digital lifestyle ensures my services will be in demand.

Super engaging! Well paced and spaced out nicely. I feel that there is room to challenge the student a little bit more. I definitely enjoy the step by step process in small consumption rather than long winded explanation. The change in presenters keeps the information more engaging as well!!

The course is good at presenting the subject matter without overwhelming the student. I found the sections on preparing a resume and handling an interview well done and gave me a view of understanding skills I have developed in other employment and how they can be carried over to an IT role.

I loved this course. The content was very interesting and presented in a way that made it easy to take up and feel less bored. I especially liked how it was broken down into small 5 or 10 minute videos which together made up such important technical content that was could be easily digested.

A good experience though was challenging when it came to using the weblabs for the very first time. After that episode, it became smooth-sailing. The tutors were superb too. I appreciate the knew knowledge and skills i acquired. I am now looking forward to the next course in line. Thank you.

Great intro course to IT. I took this course coming from a health background- I have been a registered nurse for 8 years now- and I had no prior formal IT training. I appreciate everything I learned and look forward to using this knowledge as I transition from bedside nursing to an IT role.

Brilliant course to learn the basics of IT and support, provides basic knowledge on the internet, hardware and operating systems. My favorite module was that on troubleshooting which demonstrated live scenarios of troubleshooting and how best to handle them to achieve customer satisfaction.

It was challenging in the best way. The instructors were clear a precise. I can't believe I know how to build a computer! If I had to critique I would say to make it where the corrections of information is able to be saved in a note. Otherwise Coursera is awesome and they make you think:)

a beautiful course for beginners in IT Field for me it was a great experience to refresh my information about easy part of this because as i say recently i work an IT Specialist for Syriatrust for Development from 3 years till now but i want this courses from google to work outside of syria

Very interesting program. Teach basic Fundamental about IT, perfect if you don't have any IT background. But this program is too simple and easy for me plus I don't get encouragement from work because according to our IT Dept. It won't get credited for getting an IT job in their department.

Thank you for the opportunity to gain the knowledge from Technical Support Fundamentals. I'm confident today I would be an ideal candidate for an entry-level role in an IT Support capacity. Onto the next course "The Bits and Bytes of Computer Networking." Enjoy the day! Wanda D. Parsons

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I will like to use this medium to thank Coursera and Google for this wonderful opportunity to study this course, it was a great experience, the teachings and the teachers were well organized, and I enjoyed every bit of my learning, I am still looking forward to take more courses. THANK YOU

Technical support fundamental course had really helped me gain insight on how computers work, how the information is sent across the network and how to troubleshoot the errors in the system. The whole journey had been very exciting and really looking forward to my next course in the module

It was a interesting experience follow IT Fundamentals steps to learn more about Support and Technology world, since first week of course progress I feel the google worry with the information shared from your team of Professionals and care about learnings and subject addressed. I recommend

I absolutely LOVED this course. I feel like I got a wide range of information on many different parts of IT. I don't have a degree in Computer Science or Software Engineering yet, but this course was easy to follow along and kept my attention all the way through. I definitely recommend!

I finished this course with in one week and I was so happy and grateful for this opportunity. Each instructors, videos, labs, supplemental reading help me understand this courses letter better. I enjoy the pop up error correction notes helped me better understand and reinforce the videos.

One of the best introductory course for IT systems and fundamental knowledge of its architecture which is missed by non-CS degree holder even in post-graduate degree programs. Certainly it provided a robust background in IT support for self, organization and a candidacy for fulfilling job.

I was inpressed about all the stuff I review in this course, but also I was inpressed about the Quicklabs. It was interesting that in this course we used real servers in the cloud. Now, I want to keep learning about it, I want to increase my knowledge in tech, specially in troubleshooting.

A great overview and introduction to the world of IT. It is broken down into easy to digest sections and the language is general enough for a beginner to understand while still being informative. Good balance between the technical aspects of computing and the human element of Tech Support.

At this price,the amount of knowledge Google is providing is Amazing. The course has extremely valuable knowledge,explained very nicely by the guides. The course is designed in a such a pattern that anyone with no prior technical knowledge can undertand the content. Great Quality Content!