This was an amazing course. I won't lie, I learned many of the things that I was taught in my secondary school, but I never knew how applicable they were to problem-solving. I learned the essence of customer service and how the technical skill offered in this course is applicable here.

Great fundamentals course! Really simple concepts here that didn't take too long to learn, if I didn't already know them. Not trying to knock the course - it's a terrific course for those new to the field, and was a great refresher course on most things, and I did actually learn stuff!

The course should include intructions for those students using MacBooks. I have been stuck on quicklabs for days and cant move forward. Tried all the troubleshooting options given from support team and still go to next step. It is fustrating because it is affecting my completion time.

It is really fundamentals. Very basic that tech person should already known. So do not expect much from this course. However if you are not tech person, this will help you a lot to understanding fundamental of tech support. So I think it great for some but just a casual time for most.

Great course, well done Google on creating such a easy to understand course for beginners and such a smooth refresher for those IT Pros like myself. I'll definitely recommend this to anyone looking to inter the Information Technology Industry. - iTsteve of Natural Technology Solutions

un curso interesante como introducción a TI aprendí a como instalar sistemas operativos como Linux , Windows y otras funciones , al igual que la historia de la computación y el desarrollo de las tecnologías que quizás estén en comunicación con los mismos sistemas en un futuro cercano.

This was an excellent learning course for me! I truly enjoyed and retained tons of information. I was even able to enhance on my own skills that I had, coming into the course. This was a fun educational journey for me. I am truly grateful, and looking forward to what the future holds.

Very amazing course. I have learned the fundamentals of IT which was provided by very good instructors. Videos were super helpful and I learned more on concepts that I thought I knew already. Amazing course if you want to try a course teaching you about technology and the IT industry.

Such an informative yet digestable course! If you're new to technology and the IT world I absolutely recommend taking this course. The foundation established with the information taught can be used by a variety of individual whether you're an absolute beginner or a technology master.

This is a wonderful course, full of useful information and the material was chunked for busy professionals to learn and implement without any need for frills. I greatly enjoyed this course and feel ready to move on to the next one with a solid foundation. Thank you, Grow With Google!

This course helped me acquire the basic activities that an IT helper does, including writing instructions and non-standard approach to problems, as well as basic computer knowledge. I really enjoyed the topics about working on Linux devices, but could tell a little more about the GUI

Good to be updated on the changes that have taken place. Top marks for the instructor.” “Overall the course is going to be very useful in my day to day job.” “Really well done; made a dry subject really interesting, and clearly has a passion for traffic management that shone through!

it was very awesome learn in the Google. Technical Support Fundamentals help me a lot, i wish to finish this as soon as possbile because I take a lot of courses in Google although it is a financial aid but it is great. I learn a lot in this course. look forward to the last 3 courses.

Hola mi nombre es Andrea y vivo en El Salvador estoy muy feliz de haber aprendido muchas herramientas, tecnicas y funciones en el area de IT soporte. Las cuales llevare acabo en mis funciones para una mejor oportunida laboral y mas divertida como lo es la tecnologia. Gracias GOOGLE.

It's a really good course to understand the basics of IT in general. It gives you good foundations to keep up with an important toolset that you need to master in order to succeed in the Technology Field. Higly recommended for everyone, no matter what their educational background is.

I was very pleased with the Technical Support Fundamentals coursework. I've been involved with tech for a very long time. I feel that this course is a great refresher for seasoned techies like myself but is also a great learning experience for those of you who are new to the field.

Fue mucho más de lo que esperaba. El contenido es tan completo y fácil de aprender que siento que vale mucho más de lo que cuesta. Espero que más personas puedan tomar este curso y aprender un poco más de lo apasionante que es tener conocimientos de un profesional en Soporte Técnico.

It was good to hear from professionals that work for Google and to learn from them what makes up Computer Science. I conquered my doubt of understanding binary.. I liked that I could pause the video and go thru and take notes. The labs are understandable once you get a feel for them.

I really enjoyed taking this course! Learned new things that i have never seen or learned before. I really loved the hands on experience, the videos, the quizzes, the note taking and the reading itself. The audio videos helped a lot, it made me feel like if i was physically in class.

The course provides a solid backbone of information needed to learn about the beginnings of an IT career - touching on the OS, basic network information, building a PC from scratch, and the customer service 'soft skills' needed to work with the public, it's a good fundamentals intro.

It was really an amazing journey, the topics were very precise and to the point. Each instructor knew his/her field very well and their teaching technique was excellent even if you're not an English speaker you can easily understand thanks to the subs. So Yeah overall it was amazing

I'm very happy with the course I've just completed. it provided me with a lot of useful information although I've been working in the IT Sector since long time but it still we keep learn new things.

Thank you, Coursera for this amazing course, I'm looking forward to my next course.

i tried to go to some labs , but i coudnt , they gave me user name and password but they are not working , please i need soulution for this problem i finished every thing required me but i couldnt submit the lab assiment , i am almost done , please please i need help , thank you .

Lo recomiendo a todos los que quieran empezar en el mundo de las TI y que tengan pocas bases en el area. Los instructores son claros y profesionales; las consignas no son excesivamente pesadas para empezar; y se encargan de cubrir todo lo fundamental pare iniciarse en la disciplina.

The course allowed me to get a basic understanding of the IT field and the variety of options for IT support. This class was my first time working with Linux, and I was excited to do the VM exercises. I would recommend this class to everyone looking to learn more about the iT field.