I have enjoyed the course for these reasons I like the videos from all the different employees that work at Google. I enjoyed the reading material, labs and different scenarios on the customer services skills.

Regards,

Melisa E Fiorelli

Very comprehensive and much better practice platform, but still you need to be self learner, because all of the required material is not discussed here, try to research and find supported material around the internet and other sources.

Great course! 100% recommended! Loved the instructors, the videos, glossaries, questions and quizzes. The virtual machines challenges were too easy, but I still enjoyed them as it is the first time I used the Qwiklabs tools. Thanks! <3

Taking this course has helped me learned a lot in the IT field and I can’t wait to use the knowledge I’ve

gained and to help others and apply that knowledge to work. I also do look forward to taking more IT classes with Google Coursera.

since i am am very new in learning computer course and this was my first step to learn .whole course was amazing. instructer was very detail oriented. everything was easy to understand. i am very happy and exited to go on next course.

Your approach was very good. And you are doing a great job by imparting knowledge about technology through these online courses which will help needy people like me a lot in daily life. Thank you very much coursera team and google gods

Highly recommended.Solid material with highly trained tutors with great teaching techniques.My heartfelt gratitde to instructors and google team organizers.Best learning expirience for me as real beginner in IT for laying solid base.

I enjoyed this course. I will be enrolling in the next four courses. Then after taking exams to receive my ComputerTIA A+, I hope to continue on to other certifications such as Network+, CCNA, Security+, CEH and Python & Ai Automation.

Great introduction into the world of IT Support! It gave a general understanding of all things relating to the computer, hardware and software, networks, security and even the soft wkills and documentation needed to fulfill this role.

i am very much satisfied with the course structure and procedures . Specially, we can learn at our own speed and pace is very much helpful.I strongly recommend this course to my freinds who wants to expand their horizons of knowledge.

I really enjoy going through all the material in the course with an amazing and well prepare tutorials which the effort you put in absolutely discernable and the correct ton which the instructor are leading the learning progress.

thanks

I loved the journey and all the learning that all Google employees taught me, and I need to climb on the backs of giants to see far and thanks to all of you I can say that I had the opportunity to fill an incredible path on the horizon

This course will give you a great overview of hardware, software, operating systems, networking, troubleshooting and soft skills that will help you decide if this is a great career for you. Go ahead take the course and make the change!

Excellent course for beginners. The only thing is don't believe that they will give you job. I already passed the exam and got Professional Certificate but not job. Take this course only if you want learn don't take it if want to earn.

This is very informative course. The ability to give me a perspective my strength and weakness of IT and where do I enjoy the most. This was a helpful tool to generalized the aspects of working in IT and what skills I need to focus on.

Un curso bastante completo, con contenido fácil de entender por la manera en como exponen la información; recomendado para cualquier persona que quiera ingresar al área de ciencias de la computación o personas que ya son parte de esta.

It's a very amazing and informative course for me. Now I understand all the basics and advance of IT support.

I really enjoy this course. Now I feel awesome to solve the problem and apply the knowledge to enhance my skill in the future.

Excellent primer on what's involved to enter the IT field. I'm much more knowledgeable & functional with my home computer systems already, and I'm excited to move on to the next course. Occasionally cheesy, but I enjoy it all the same.

very informative, breaks down what most consider a difficult task into small pieces in order to comprehend it more. Definitely learning a lot, as well this course is answering most of my questions which I've made in my past internship.

This is a great crash course intro to IT Support. A lot of the content was familiar to me, but I learned a lot of useful things in the module on troubleshooting and customer service. I'm already applying those lessons to my daily work!

Excellent material and course speed. This is my first Coursera course I have ever taken, if they are all similar to this, I would recommend this to friends and family. Thank you Coursera and USO for the opportunity to learn and grow.

Overall, these were good courses that taught me the fundamentals of being a Tech Support.

My only complaint was that there was a quiz in week 6 that asked a question about documentation, even thought the topic had not yet been covered.

Liked the short and easy-to-understand presentations, supplemental reading, and links to external recourses. Some info was outdated. Unfortunately, I ran into some issues/glitches, which could have been on my end. Still liked it much.

Very good course for introducing the basic fundamentals of Information Technology. Even without any prior experience or knowledge about computers you will be able to follow , learn and acquire some new skills without much difficulty.

wide range of fundamental knowledge even for someone who worked with tech his entire life, but putting the correct termanology and fact sheets really cleared up some things i thought may have been different from what they really were.