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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SS

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While not exactly perfect, it is an outstanding course to get introduced to IT support along with great samples of issues one may come across, along with great hands on practice via a virtual machine.

JC

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Very informative and easy to understand for beginners like me. Kudos to the team who made this course possible and a very big thank you to all the instructors who share their time and knowledge to us.

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2126 - 2150 of 10,000 Reviews for Technical Support Fundamentals

By Jose M S E

Mar 10, 2020

Amazing introductory course. Great content that was easy to understand and follow. The knowledge gained in this course was essential to completing the certificate program. The assignments were very to the point and made concepts clear.

By Kris G

Mar 8, 2020

This course gives a very nice in depth look at the basics of technology and IT. I came in with basic to moderate knowledge of computers and technology, but this helped further that know-how. I'm excited to continue with the next courses.

By Alicia

Feb 25, 2020

Really enjoyed this course. I was able to watch videos and learn wherever I was at and only had to sit still on my personal laptop for short periods of time. I'm a bit hyperactive and this course allowed me to learn in the way I need to.

By Nadeen E

Mar 26, 2019

Great overview of the fundamentals! I loved the structure of the course, the visuals, and all the different lecturers. Terms and concepts are taken one step at a time and explained very clearly. Excited about starting the next course!

By Justin A

May 7, 2018

I would recommend this course to anyone trying to get there foot in the door. This course has tought me a whole lot from learning BIOS to building my own computer. This course was awesome and i would 100% recommend this course to anyone.

By Abhishek D R

Mar 22, 2018

I am rating 5 star in the early stage of course because I have already found it lucid, knoledgebale, and with a perfect level which matches my needs. It easy to learn from the videos and with quiz I get to think and improve on my skills.

By Frederick D G

Jan 25, 2018

I recommend this course for anyone looking to get into IT and have no background. Really talks about the basics and gives you much needed knowledge that you can use during the interview and day to day operations of an entry-level IT job.

By Nada A G

May 22, 2023

This course was one of the best courses I've ever taken online. The topics are interesting, the educators are nice and not boring to watch and hear. I would totally recommened attending this course if you're pursuing an IT Support role.

By Penny J L

Mar 20, 2023

This course is well planned, easy to digest, and set up so it can be taken while working and dealing with a family. The instructors explain themselves well. The backup materials are also chosen with thought for the level of the student.

By Michael G

Dec 31, 2022

This course provides and excellent overview of the fundamental concepts and best practices involved in a IT Support Professional role. I was very impressed with the relevant, direct and engaging manner in which the course was executed.

By Axel C

Oct 21, 2022

It actually spike the desire I had for IT in 2006 when I change to a Computer Science Degree. For personal reasons, I could not finish my degree but with this certificate is bringing life back to my learning process. Thank You Corsera.

By She D

Jun 9, 2022

Thank you Google!! This course was super easy, very entertaining, and you guy easy to digest all that information by breaking it down to easy bite size pieces. I love this course and your trainers for that! Once again, thank you so much

By Edwin S

May 26, 2022

I really loved the way this course is layed out. I liked how all the instructors really knew what they were talking about and encouraging. Here is to one course down and 4 to go. As they say in Meet The Robinsons "Keep Moving Forward".

By Ashley R

May 2, 2022

This course was really well put together. I have no background in IT and was able to grasp the concepts that were being taught fairly easily through the help of the explanations and examples given. I highly recommend taking this course.

By Awab h

Apr 22, 2022

I really enjoyed the learning process and refreshed alot of details from the fundamentals thst missed out. Short, detailfulled, and interesting videos? you took studying and courses to a whole other level! Thanks Google, Thanks Coursera

By 11912021 A F

Apr 20, 2021

This is an excellent course and provided me with a lot of experiences online. The major ones were while using lab sessions. It was very interesting to get on to an other remote desktop and to solve the different issues of the customer.

By Abdulqader H

Mar 16, 2021

First, let me congrat myself.

I recommend everybody to enroll this course, he will definitely gain some information that you don't hear about before.

Big shout out to Googlers who were really profession and informative.

Thank you so much.

By Albert H

Mar 10, 2021

It is a very good course. But, something wrong. Even though I passed the 2 assignments(Create a Folder with Windows and Create a Folder with Linux), the system says I didn't submit and didn't pass. I tried many times but it's not fixed.

By Igor

Dec 28, 2020

MELHOR CURSO DE TODOS!!!!! ESTOU MUITO FELIZ POR TEREM ME DADO A OPORTUNIDADE DE REALIZAR ESTE CURSO!!!! AMO VOCÊS GOOGLE.

BEST COURSE OF ALL !!!!! I AM VERY HAPPY FOR GIVING ME THE OPPORTUNITY TO TAKE THIS COURSE !!!! I LOVE YOU GOOGLE.

By Michelle D

Nov 1, 2020

I really enjoyed the course. There were some explanations and examples that could have been clearer however I did understand them after some time. I noted this when rating and doing some of the exercises. I look forward to the next one.

By Satti B S E R

May 17, 2020

Experienced great with the chapters that were taught by the IT professionals and the Assignment we did is really a great idea and more. Really loved the course very much and it's awesome to learn this type of course in this awesome way.

By David A

Apr 25, 2020

This is a fantastic course that equips you with all the needed fundamentals to kick-start a career in IT. Also, he tutors are more detailed and amiable with their delivery and I look forward to taking other course in this specialization

By Andrew A

Feb 9, 2018

This is a very good learning. I highly recommend this to anyone new to Technical Fundamentals. As a first time user of Coursera IT, this is a good experience to understand the concept of IT. Anyone can learn and become an IT programmer.

By Robert W

Jan 24, 2018

Really enjoyed the course. Laid out in a format that is easy to understand. I like the way the instructors used real world examples and also analogies to make it more relate able. The interactive portions of the course are very helpful.

By Dhahabu S

Mar 30, 2024

It's the best way to introduce IT to students with no IT backgrounds! The course is easier to follow along and great explanation is offered. For anyone interested in exploring the potential of IT, here is a great course to start with.