It goes through a good amount of foundational information for IT. It goes with the technical side as well as the soft skills and resume/interview information which are just as important as technical.

This course is very informative. Right from basics, all fundamental concepts are covered. I highly recommend anyone who wants to learn in depth knowledge of what IT is all about. Great course so far!

I recommend this course for everyone who is a beginner in computing. it's easy to understand and you will learn a lot of things especially to those who never had the experience to computing. Enjoy!

For someone who had minimal IT knowledge it was a very easy to understand and an informative course. It was presented in digestible sections of content and was great for someone like me who has ADHD.

I am satisfied with the course and the material that was presented. I liked the fact that the teachers were actually employees at Google and had firsthand knowledge of being an IT Support Specialist.

Great course for explaining the fundamentals of IT Customer Support. There were some minor bugs with various materials listed in the wrong quiz, etc. But overall, a solid program. Would recommend.

The tech support fundamentals module is very resourceful and crisp. It really helped me understand many concepts and laid a strong fundamental knowledge in me. Thank you for such a wonderful program.

Found out a lot of new concepts on how to attack things I've never been able to understand before. This program was made to help people who don't know much and get a better grasp into going further

Although I already work in the IT industry, learning the fundamentals and going back to the basics is always good and this course did an amazing job on preparing you on what to expect in this career.

I have really enjoyed the different teachers and content in the Technical Support Fundamentals course. I feel comfortable going at my own pace and being able to repeat sections or content as needed.

I was very impressed with the content and relatability of the content presenters. It really reminded me of how much I enjoy being around and learning IT knowledge. I'm really excited to keep going.

this course help me in many ways and i have to say thank you. i knew most of them stuff but binary was something new for me and to learn how to read and solve problem relate to binary was a big plus.

Completing this course is a must do!!! Thank you, Google & Coursera, for this insightful & wonderfully amazing journey (which doesn't have to stop, nor will it) as well as for my new certification!!!

I loved learning about the basics and fundamentals of IT, and I hope to continue learning about the industry in more depth! The course was wonderfully formatted for easy understanding and completion.

The course was super easy and super simplified for everyone to understand. I finished the entire 6 week course in a matter of days. It would have taken me 4 days if I hadn't put in over time at work.

The course was easy to follow and showed me the necessary tools I need to pursue a careers in IT. Would recommend to someone who is interested in IT but isn't sure what IT is. Perfect "Crash Course".

I have learned a lot in this first course. I now realize that some of the things I had overlooked in the past even though I knew they are critical, I realize now that I need to pay attention to them.

The first course was beyond valuable in content and motivating. The different presenters had great insight into the IT field and the information offered is exciting and educational at the same time.

I strongly recommend this certificate to anyone trying to go into the information technology field, very informative. thanks google and coursera for making this available at such a comfortable price.

Thank you Google and Coursera! Great instructors and the material was excellent. I really enjoyed each video. It feels that I learned something tangible and that can be put into practice immediately!

Quiero agradecer al equipo de Google por este maravilloso curso, me siento tan feliz y tan emocionada de haberlo logrado, esto es el comienzo de algo mejor y maravilloso, es un curso que increíble!!.

Coursera is an awesome elearning platform. Thanks to you I was able to complete the IT support Fundamental course and have acquired new skills. Looking forward for the IT support Professional course.

Just didn't expect this awesome would be this course that i was going through. I really enjoyed alot listening to those lectures, reading out the contents, Practical labs and the technical IT skills.

Special Thanks to Google.

Thanks for providing experts information through this Course.

ITSupport is Fundamental for every Computer Operator.

Self Troubleshooting.

Hardware, Software, networking and AI.

It was really great for me. I only have an Associates Degree in IT and that was 4 years ago because I stopped. Enrolling in this course refreshed everything that I learned before and even added more.