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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,201 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

JC

Mar 11, 2024

Very informative and easy to understand for beginners like me. Kudos to the team who made this course possible and a very big thank you to all the instructors who share their time and knowledge to us.

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4326 - 4350 of 10,000 Reviews for Technical Support Fundamentals

By Sarah H

Aug 16, 2020

These classes were easy to learn from and a joy to learn from. There were times where it felt harder then others but the flow of the classes made it also easier.

By Nina P

Aug 6, 2020

This course is well set and easy to follow. I like the short videos. They are entertaining and not boring at all. The lads are very well explained and fun to do.

By Jose K T

Jul 20, 2020

This is a good course which tells about all the fundamentals of computer , network, OS, troubleshooting etc . It's is quite simple and understanding. I loved it.

By KIRSTIN A J

Jul 6, 2020

Thank you to Google for employing a diverse cast of instructors. This course had some easy and some very challenging content and I look forward to diving deeper.

By Pratul K D

Jun 22, 2020

As a beginner I really enjoyed this course and going to continue these courses that will help me to gain the knowledge of IT and will explore my mind towards IT.

By Philip S

May 4, 2020

Fantastic intro to IT. The first course did an excellent job of giving me info and preparing me to learn more, without overwhelming. Looking forward to the rest!

By Donald Y

Apr 13, 2020

Great course! I think anyone could benefit from taking this course, wether your goal is a career in the field or just navigating the modern world of technology.

By Lamar C C

Mar 28, 2020

This course was very helpful to me getting me back into the IT field after such a long break. A big thanks to google for creating this course for people like me.

By Juan A L R

Sep 20, 2019

Todo el equipo de profesionales tienen un excelente dominio. Muchas felicidades a todos por gran dedicación, pasión y sobre todo por compartir sus conocimientos.

By Austin C

Jun 28, 2019

This course was great, and I think it does very well at introducing the basics to those people that might not have much experience with how technology functions.

By Bernard G

Aug 9, 2018

Informative and great step by step instructions. Test and course work were very engaging and instructors help explain every section that was easy to understand.

By Scotty

Jul 27, 2018

Great beginner level course, I even believe experience IT professionals can learn something from this. I really enjoyed getting a hands on experience with Linux.

By Ramon

Jun 17, 2018

The Tech Support Fundamentals was very informative, I look forward to finishing the certificate. The app can be buggy, but using the laptop has worked perfectly.

By Jim K

May 7, 2018

reat course for anyone that has zero or minimal experience. I'm not completely new to a lot of this material but I definitely learned some important information.

By Kim W

Jan 18, 2018

I am loving this so far. I like being able to stop the videos and make sure my notes are correct with the script written under the videos. Hope you don't change.

By Gustavo N

Jul 21, 2024

conteúdo de qualidade e muitos desafios legais. aprendi bastante com o conteúdo e estou ainda mais animado para continuar aprendendo. obrigado Coursera e Google

By Eric V

May 19, 2024

this course will help understand the basic functions of I.T and also understand the importance of respecting the customer and meeting their needs respectfully.

By Mustapha C M

Jul 25, 2023

Great course, I've learned some techniques for troubleshooting, as well as the strategies for customer support. I refreshed my mind with these materials. Thanks

By Michael T

Jul 17, 2023

Very Fun! A great way to refresh or to learn for the first time. The videos and labs make it very easy to use and complete. I am so happy I found these courses.

By J.M.M. A

Jun 4, 2023

I really enjoyed the thoroughness of this course. Not only did they layout a study plan but they provided reading material to reinforce what they were teaching.

By Michelle R

Jan 25, 2023

Great chance for the students who wants to explore about IT and it's a huge opportunity that this course doesn't charge any fee, Thank you Google and coursera.

By Julie B

Sep 30, 2022

I learned a lot from this course. It was really help to learn from the basics such as the compnents, common software and how computers connect to the internet.

By Adam A

Sep 22, 2022

This course helped me to stay motivated to review the fundamentals. This was a fantastic course compared to the many others ive attempted but falled asleep to.

By Salman S

Aug 6, 2022

This is a great start to learn technical support fundamentals. It's really a fruitful learning. Thanks to Coursera and Google for giving this kind of learning.

By Marquez J

May 31, 2022

This is a must have to truly start on your track to becoming an IT Profesional and I am EXSTREMELY excited to start the more indepth parts certification course.