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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,201 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

JC

Mar 11, 2024

Very informative and easy to understand for beginners like me. Kudos to the team who made this course possible and a very big thank you to all the instructors who share their time and knowledge to us.

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4426 - 4450 of 10,000 Reviews for Technical Support Fundamentals

By Céline A

Oct 22, 2018

Vey good introduction course but maybe the assignments were a little too easy. I guess this is because Google wants the programme to be accessible to everyone.

By Hritwik R

Sep 23, 2018

It was a great learning experience. The videos were very helpful. I could watch it again and again to understand the concepts better. Looking forward for more.

By Muhammad D

Oct 8, 2023

The best online course I have ever taken, so precise and full of information plus the tips on everything else other than the course material are just a bonus.

By Geomarie A P

Jul 23, 2023

I learned a lot in this course. They taught the basics in a way that was easy to understand. It was mind-blowing, and I am looking forward to the next course!

By Courtland P

Aug 20, 2022

Great information in this course and would highly recommend it to up and coming IT experts and people that have been in the field as a reminder and refresher.

By Ali A

May 17, 2022

when I finished this course I was so happy and excited to go ahead. it change your thought to be better or make you sure that you are a great one keep going .

By Muazzam A

Apr 17, 2022

One of the best courses I've taken in Computer Science so far. Absolutely loved it! Enjoyed the whole journey of learning and looking forward to more courses.

By Mostafa M

Aug 18, 2021

It was a training course full of valuable information and I made the most of it and it added to me. Thank you very much to those in charge of this great work.

By Adem k

Jul 27, 2021

I like this course because I have learned a lot of things. Who wants to be an IT support specialist and get this Technical Support Fundamentals course. Thanks

By JOSE F A C

Jul 19, 2021

Realizar el curso fue una experiencia inolvidable, esto ayudará a mejorar mi desempeño personal y laboral con todas las personas que me encuentre en adelante.

By Robert O W

Jun 16, 2021

I've learned much more about IT just by listening from IT Professionals in the industry. Very highly recommended for anyone looking to join the tech industry.

By suayip k

May 17, 2021

i am very happy to finish this course.The door of software and compute science are opened for me. Thanks to mentors of the course.i will continue of this way.

By Sam F

May 6, 2021

Good course that will help you learn the foundational knowledge of IT and help you find out if this is something you're really interested in pursuing further.

By Mary-Love T

Apr 23, 2021

Great background course on IT support. Via this course, I actually found out the area of IT I am actually interested in focusing on. However, still observing.

By Chuma25

Apr 16, 2021

i learnt a great deal on how the computer really works in just 1 week. very satisfied with this program. i cant wait to get to the next level of the training

By Juan C P

Apr 5, 2021

It is an excellent course that every IT novice needs. I have been fascinated and have been able to learn things with real professionals in the industry. 10/10

By Lorena Z

Apr 2, 2021

Great course, really. Well structured, easy to follow, not too complicated, and it gives you all the necessary information to get you started in the industry.

By Michael C

Mar 1, 2021

Informative and instructive course, very suitable for the one who do not have any IT knowledge to step into the IT world.

Great thanks for everyone's efforts.

By David P

Dec 29, 2020

Excellent foundational, no nonsense course for the IT Support role. It was interesting, fun and challenging. One of the best courses I've ever taken online.

By J T

Nov 23, 2020

I enjoyed the class and learned a great deal about the world of IT and computers. First step into the world of IT and Google couldn't have made it any better.

By Seba S

Oct 14, 2020

Very good introductory course of It, they explain all the basic concepts you need to know to enter the world of IT and then be able to delve into any of these

By DHANUSH K

Oct 11, 2020

This course really helped to learn different things like Operating system,Networking,Internet,Trouble shooting etc and many more things. I am really thankful.

By satish v

Sep 20, 2020

I got to learn a lot about the fundamentals of IT that I did not know already and there were few information that I can recall. I love the way coursera works.

By John M

Aug 23, 2020

While I knew a lot of this already, I am glad I brushed up on my knowledge and have definately learnt a lot from this course. Binary especially interested me.

By Evan G

Jul 23, 2020

Very satisfied. It was very educational, I learned a lot in a relatively short amount of time and the people / instructors they used were all great. Loved it.