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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,201 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

JC

Mar 11, 2024

Very informative and easy to understand for beginners like me. Kudos to the team who made this course possible and a very big thank you to all the instructors who share their time and knowledge to us.

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4401 - 4425 of 10,000 Reviews for Technical Support Fundamentals

By Charlie A

Nov 1, 2021

This was great and easy to understand. The course was well written and I believe it will provide me the skills I need to be successful in IT Technical Support.

By Wayne D E

Sep 6, 2021

Very good course, with practical and knowledgeable trainers/mentor. Worthwhile doing, gainful insight and experience especially from the hand-on training labs.

By Robert J

Sep 3, 2021

Absolute stellar way to learn (and re-learn in my case) the fundamentals of this field. Highly recommended for anyone interested in dipping their toes into IT.

By Jacob J

Jun 8, 2021

It was a great pleasure for me to study from coursera. The course I have completed from coursera give me a lot of knowledge. Thankyou for the big opportunity .

By Shone M

Jun 3, 2021

It is very motivating course, it gives you will to pursue more and more knowledge, it makes you even stronger person. Thank you all lecturers for your passion!

By minu m

Jan 28, 2021

This course has ignited in me a passion that I always wanted to pursue. The best part is that this was done by keeping things simple but yet very enlightening.

By Malik

Jan 7, 2021

Love it. Very informational and I learned a lot ,even from just the first course. I feel as if I could start a career just off that alone , so much knowledge .

By amber

Nov 6, 2020

I really enjoyed this course. I feel like I have learned so much, and now am ready to proceed to the next section! Thank you so much for providing this program

By sandeep l

Sep 12, 2020

Awesome course to enroll and actually get something from it. I thoroughly enjoy every lesson and able to learn fundamentals about the IT support should posses.

By Rayyan M

Aug 18, 2020

Well arranged, informative, almost never did I've to loop a specific part because I couldn't understand what's going n. Very much appreciated thanks to Google.

By Manuel A S

Aug 5, 2020

Thank you for such a great start. Very thorough and complete. I'm excited and willing to continue this path to hopefully one day be part of an IT support team!

By Melanie O

Jul 23, 2020

This course is a great introduction to anyone wanting to enter the professional field of IT. Follow it to the end and you will be motivated to learn even more!

By Daniel J

Jul 12, 2020

This is a great starting point for anyone interested in the field of IT. It gives a great base knowledge to build upon. I can't wait to take my next classes!

By Lashawna S

Jun 22, 2020

This was very informative and I was able to complete this at my own pace. I also have a better understanding about technology and will continue to learn more.

By Cosby S

May 6, 2020

I have learned the foundation of networking and other basic computer skills that I didn't already know. The customer service section was very helpful as well.

By Amanda J

Apr 21, 2020

I really learned a lot about the fundamentals and basics of IT. I thoroughly enjoyed it and even got my supervisor and her daughter to sign up for this course!

By Marc D

Apr 14, 2020

The course was very well laid out and paced appropriately for someone who Is just getting Into the field of IT. I'm looking forward to the rest of the courses!

By Malik B (

Apr 3, 2020

This program was very helpful and educational and I enjoyed the topics I've learned. As a computer science major, I appreciate the certificate for this course.

By Ankur P

Mar 30, 2020

I really like this learning platform because it's saving my time to commute college and it's really understanding the learning method and improve my knowledge.

By Juan M H

Mar 12, 2020

Excelente curso! Me encantó de principio a fin! Super ordernado. Lo recomiendo mucho sobre todo para quienes tienen algún conocimiento mínimo sobre tecnología.

By Armando G

Nov 23, 2019

Awesome course, I really learned some much about IT, I was kind of not up to date in the topic, and this course put me on top of the actual knowledge of the IT

By Jorge I G

Oct 25, 2019

It was a great intro to the IT world. There were some things that I knew already but much more that I didn't know. It was great and I can't wait to learn more.

By Kemar D

Aug 4, 2019

This was an amazing course and I truly enjoyed it. I would encourage anyone who is willing to learn about technology to enroll in it and be part of the change!

By Gino E N

Jul 15, 2019

Great course. Allowed me to get more acquainted with my own knowledge of computers and to push myself further. Really want that Certificate for IT Support now.

By John B

Apr 11, 2019

This course is great. Very easy to understand and follow along. I recommend this to anyone that wants to get into the IT field and does not know where to start