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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,201 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

JC

Mar 11, 2024

Very informative and easy to understand for beginners like me. Kudos to the team who made this course possible and a very big thank you to all the instructors who share their time and knowledge to us.

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4476 - 4500 of 10,000 Reviews for Technical Support Fundamentals

By Muhammad A Q

Dec 9, 2021

This course provides you with the basic information that is required for eveyone novice to students to who really needs a good revision of basic IT concepts.

By Tavis M

Sep 21, 2021

I love that all the basics of IT were covered. Instructors were great at explaining clearly each subject that was covered. I love that this was self paced.

By Mária F

Jul 21, 2021

I enjoyed the course. Presentations about difficult topics are creative and interesting. Talks about the IT Support job are really inspiring and motivating.

By Jennalyn P

Jul 11, 2021

I was amazed how much I learned about this course. I learned how to assemble a computer hardware. This course way beyond my expectation. Thank you Coursera!

By Ghulam F

Jul 2, 2021

This course provides consice yet valuable fundamentals concepts in a well-defined manner. I recommend this course for newbies who have never know about IT.

By Jasmine G

Apr 26, 2021

It was great. I loved this introduction and little taste of what will be coming in the next courses. It excites me and makes me want to further my knowledge.

By Kalen H

Apr 18, 2021

This course was a very good intro into a large amount of IT concepts. I'm excited to actually dive in to networking with the next course in this certificate!

By Athi Y M

Mar 18, 2021

I really enjoyed this course. What I found really great was the fact that they made the video's short so that one can process the info they are given better.

By Diana D

Dec 28, 2020

This course is a must! Our daily lives involves technology and this one deepens our understanding of how everything works in these time of tech savvy world

By Sebastián F

Dec 23, 2020

I think is a great introductory course touching several subjects, both technical and more general & relevant subjects like customer service, problem solving.

By Mukiza D

Dec 16, 2020

i want to thanks all teachers of coursera especially IT Support Specialist of Google they helped me a lot about this course and i learn a lot thank you again

By Adelle B

Nov 9, 2020

Thank you Workforce of 2012 and for providing growth beyond my potential. And thank you SPC allowing me a chance to grow and express myself! It has been fun.

By ANAND B V

Oct 8, 2020

I highly recommend this course to everyone who wants to step into an IT career. This course had everything for a fresher to start their career in IT support

By Dennis C

Sep 6, 2020

By far the best course I have ever had. Thank you for the wonderful content, incredible instructors and welcoming community. I hope to achieve more with you.

By Veronica P

Sep 4, 2020

Great course for people just getting started in Information technology. Very easy to learn and understand the material, the videos and verbish was excellent.

By Garcia P

Aug 30, 2020

Simply amazing!

The instructor are great, the content is great: simple simple to understand and put into practice. Thank you instructors, Google and Coursera.

By Devran T

Aug 10, 2020

This is my first Coursera course experience and i learned a lot with different tutors that they've so talented, inspirational and skilled. Thanks to all team

By Brian W

Aug 9, 2020

This course was a nice review for things I went to school for and actually had something new for me already! I look forward to the remainder of this program!

By SMIT S

Jul 14, 2020

THIS COURSE GIVES MANY INFORMATION ABOUT COMPUTER AND ALSO TEACH US TO INSTALL SOFTWARES . FROM MY OPINION THIS COURSE IS BEST FOR BEGINNER OF COMPUTER ENG..

By Devansh C

Jul 14, 2020

Well created course. Very easy to understand for beginners. Especially giving access to Qwiklabs is one of the amazing practical scenario provided by Google.

By Vidhan G

Jul 1, 2020

This is an awesome course to start off your journey in the field of IT support. I would definitely recommend this course for all the beginners in this field.

By ferrella f

Jun 28, 2020

I really enjoyed this courses and all given labs and exercises everything was perfect good start for those welling or aiming to pursue a career in IT support

By K S

Jun 16, 2020

This was an awesome course with all fundamentals covered beautifully laying a solid foundation for the next courses in this orofessional certificate program.

By Saqib A

Jun 3, 2020

Feeling awesome ! This knowledge have already boost my confidence. I am keen to learn and experience more that is offered in this very course. Thank you all.

By Jeremy R

Apr 26, 2020

Excellent presentation and delivery of crucial fundamentals to It in general as well as how they directly apply to support positions throughout the industry!