very good course I really liked it although i was quite familiar with most of the lessons still there were things I learned! thanks to google and coursera.

Awesome course to start if you do not know the basics. It gives you a great overview of the IT world from how it started to how it works in the now world.

Loved this course. Learned a lot of new things like the linux terminal in addition to other already known stuff like how to uninstall programs on windows.

Interesting concept of learning for someone getting into IT. You've made it easy to understand and follow if you come from a background of not experiecne.

Amazing course!!! It truly sets the tone for an amazing career in IT Support. I would recommend the course to anyone interested in the field of IT Support.

Excellent! Content was thorough and well-rounded and felt as if I had a personal instructor. I feel like a pro having completed so much hands on exercises.

This course give good idea about software, hardware and network. who don't belong to technical field can also try this course it is very easy to understand

The 1st module of this course explains in good detail what the fundamentals of technical support really is all about and makes me excited to learn further.

there are no words that can describe how beautiful this course is

weather you are new or had experience in this field

absolutely this is the perfect choice

This is the perfect bedding in space for anyone that aspires to have a career in it. It was informative, Entertaining and the best of its kind. Thank you!!

I Lean a lot from this course, and they teach very well that everyone can easily understand what they want to teach us. Thank you for this course COURSERA.

I think this is an excellent opportunity to learn new skills and further my education. I look forward to the next course and completing the certification.

Very informative, covers the basics and enforces the importance of customer service when it comes to IT Support. Great jumping off point to begin the Cert.

This course is very useful and it shows how the field of IT is so diverse and wide. I learned a lot from this course, thank you Google for this opportunity

Puedes aprender muchas cosas, desde como funciona una computadora, hasta poder instalar programas con comandos en Linux y solucionar problemas de personas.

Muy, pero muy educativo el curos, excelente, bien detallado y dan todas las herramientas basicas y necesarias para desarrollarme como IT Support Specialist

I really loved it!!!!! Google is teaching you and making you familiar with what actually happens in the real world. That there is a world out of the books.

Great Introduction to IT. Someone with really no knowledge of IT prior to completing this course will surely be hooked and continue with the next courses.

This is very good course for IT support beginners, i have learn a lot, Thanks to google and coursera team. your people are wonderful keep up the good work.

Excellent course for people that wants to know the basics of IT. I think it helps to build a foundation for people that haven't been involved in IT at all.

More sensitive to gender and race issues than I anticipated. There was even a question about what to do when someone will only speak with the male IT tech.

I am so excited to see what the future holds for me in my role in the big world of IT! This course is the perfect launch pad to start from...thanks Google!

The course was very helpful in discussing theory and abstraction in a manner that made it very easy to internalize and apply in the real world environment.

I found the course to be very very helpful and I'm looking forward to studying the other ones

It was truly one of the best online courses I have ever done

Very interactive and informational course that goes into detail about the basics of Information Technology, the field, and what to expect when entering it.