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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,415 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JM

Feb 14, 2018

Great introduction to IT and the different standards that are used in the field. It really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

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5826 - 5850 of 10,000 Reviews for Technical Support Fundamentals

By Ernesto M (

Feb 3, 2020

The perfect balance of instructors, lessons, and online lab scenarios to keep the pace exciting for like-minded persons like myself.

By Douglas H

Nov 24, 2019

A great introductory course into becoming an IT Support Professional. I look forward to completing the other courses in the series.

By Anderson A

Nov 14, 2019

Sem dúvidas que para um iniciante e o melhor curso disponível! Estou Feliz por realizar este curso e tirar boas notas. Eu recomendo!

By Andrew K K

Oct 1, 2019

I love its simplicity and to the point approach. No jargon whatsoever and it suits any learners educational background!

I LOVE IT!!

By Chris P

Aug 16, 2019

It really did introduce and then supply a backbone for IT fundamentals. It reminds me of the High School class I took way back when.

By Nabil C

Jun 16, 2019

Great class. It covers the thing we've been taking for granted and never really took a deeper look at how it works behind the scene.

By Pat P

Apr 24, 2019

It wasn't difficult because they just covered the basics. Eventually the course will get harder if you want to get that certificate.

By OMER A A B

Dec 10, 2018

Even the terrorists deserve education. Is it because I was born in Sudan that I can not take a certificate and I am a terrorist? WTF

By Justin S

Nov 12, 2018

It was awesome! I learned so much already and I can't wait to continue moving forward. One of the best investments I have ever made!

By Aakashpuri G

Sep 16, 2018

superb training ,easy learning ,how to customer handing ,how customer with discuss and problem resolved technical. thank you Goog

By Jaloliddin

Mar 31, 2018

Very interesting and interactive course! Special thanks to the team Coursera and Google! You always do amazing and grandiose things!

By Steven D S

Mar 27, 2018

Great introduction to how a computer works, and some cool stuff like operating a Virtual Machine, and learning a little about Linux!

By Marshika H

Mar 26, 2018

Informative, insightful and a joy to learn so much in so little time. The video pop up questions kept me interested in the material.

By Dragutoiu M

Aug 13, 2024

It's a great course and easy to go through even as a beginner. I have managed to complete it in just 5 days as a senior technician.

By Nkem E

Jan 29, 2024

One of my best experiences ever. I indeed appreciate thevGoogle team for offering this course. I look forward to the next courses.

By Baby J P M

Oct 22, 2023

Thank you so much. It is my option to be learning Technical Support Fundamentals using the best online learning platform, Coursera!

By Adigo Y A

Oct 10, 2023

A very interesting course. I love it because it is well-detailed yet very easy to understand. Looking forward to the other courses.

By Jay P

Aug 15, 2023

Amazing and informative course! 10/10 would recommend for users that need a refresher or individuals that are completely new to IT!

By Carlos D

May 25, 2023

Lots of topics covered and very important. They invite you to become a self learner, which is also important in these areas of work

By Haider A

Apr 23, 2023

This a great course for everyone who wants to get started in the IT field. Google is just amazing in content creation for students.

By sathish T

Jan 2, 2023

This is by far the most wonderful course I have taken. I wish to get deeper into it. And looking forward to land in a decent career

By Ajimul H

Dec 16, 2022

This course is very excellent... to know more about Computer fundamental and technical points.. thank you for providing the course.

By Daria B

Aug 29, 2022

Great course on IT support fundamentals! It really provokes interest and curiosity in IT and helps to learn things in a smooth way.

By Garrett J

Aug 25, 2022

This course gave me a grasp on the fundamentals of IT, I will be recommending it to everyone I know looking to get into the field.

By nadiya k

Aug 19, 2022

this course is awesome and very informative. the instructors are excellent and their method of presenting the lesons is very good.