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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,415 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JM

Feb 14, 2018

Great introduction to IT and the different standards that are used in the field. It really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

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5801 - 5825 of 10,000 Reviews for Technical Support Fundamentals

By The L o S & J

Mar 17, 2022

Great course, was able to work full-time and complete the first course. Ultimately, I actually learned and can't wait to learn more!

By Aramis B

Jan 19, 2022

Great Content, Amazing class. Wish there was a way to save alot of the important information in one specific area other than "notes"

By SOKUNBI I A

Jan 10, 2022

It's a great experience learning IT through this great course. It is not only an eye opener but a great way to start a career in IT.

By Maria d C L O D

Jan 4, 2022

I liked very much! very clear and easy to follow specially for someone like me that starts from scratch and wants to change careers!

By Allan M

Dec 22, 2021

Es un curso en el cual te enseña los principios básicos para luego llevarte por el camino hacia una hermosa carrera, muy recomendado

By Mohammed S A

Oct 6, 2021

It is an very good course, giving you all the basic knowledge and helps you out to figure out how to become an IT support specialist

By Alexander R

Sep 17, 2021

GREAT! i had such a great time learnign and this is my first time taking an online course! i truly enjoyed it! cant wait to do more

By Fr. F A

Jun 24, 2021

The course will kick-start you to study more. It was a fun learning experience. The platform for learning was interactive. Good job.

By Brandon Q

Jun 1, 2021

love the course very informational. this is the only course I can actually sit through and pay attention, that's everyone's problem.

By Soledad P

May 5, 2021

Lo que mas me gusto del curso fue que sin darte cuenta vas incorporando el conocimiento y la manera en la que formulan los ejemplos.

By Phillip B

May 3, 2021

Not bad at all, took about 8 days total with being in the military, but it was totally self-paced. Its amazing how organized this is

By Justin W

Apr 12, 2021

This Is a very helpful course which effectively and efficiently covers the basics which are necessary for getting Into the IT field.

By Ender B

Mar 13, 2021

It has been very useful for me. I compiled my disorganized information and collected it. Thank you instructors and Thank you Google.

By Shamim M

Dec 23, 2020

It was my first online self paced course which I really enjoyed. I love this course material which is really helpful for my carrier.

By Hilaire S

Nov 9, 2020

An amazing course to encourage students, educators, librarians, and many others to improve their foundational technology skill-sets!

By Rex C

Oct 28, 2020

I enjoy taking the lab resources and applying the course methodology. I hope that you have more course to offer in the near future.

By Katherine R

Oct 27, 2020

Great content! This course touched base on the necessary things one needs to learn if you'd like to pursue a career in Tech Support.

By Makasi P K

Sep 6, 2020

The course was very helpful and enjoying.I would recommend this course to everyone.I am very happy to get a certificate from google.

By Vasudha N S

Jun 26, 2020

the best online course that i have ever attended. i love it and I have learnt a lot of new things thanks to coursera and google team

By Vasiliki G

Jun 4, 2020

It was such amazing experience! I've learnt all the skills that I need to start my career! Labs also where amazing! Thanks Google!!!

By Amitha M W

May 19, 2020

It was an amazing experience and thank you for crafting a course for beginners in such a clever manner to have a passion towards IT.

By Travis B

Apr 24, 2020

Great introduction to IT, loved the resume and interview portion at the end, most certifications wouldn't cover something like that.

By Sougata M

Apr 19, 2020

This is a great course to start IT Support Certification. It contains lots of basic information about the IT world and it's helpful.

By Robert J L

Apr 5, 2020

Even though I ran into some issues with the labs. This course is really helpful and a good start for anyone wanting to get in to IT.

By Quadri A

Apr 3, 2020

I have enjoyed every bit of this course and I appreciate every Instructor for their detailed explanations. Good Job!! Thank You all!