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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,415 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JM

Feb 14, 2018

Great introduction to IT and the different standards that are used in the field. It really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

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6751 - 6775 of 10,000 Reviews for Technical Support Fundamentals

By Matthew A T

Aug 9, 2020

It was a great start and seeing how this is structured and taught I look forward to the next component of this course.

By Alan N

Aug 3, 2020

good overall coverage of what you will be learning In this course and some things you will experience In the IT field.

By Omar R

Jun 19, 2020

Great course, has helped me to create more discipline in my life, and challenge myself to make it better for my family

By Anthony J

May 19, 2020

A very interesting style of learning, excited to delve deeper and acquire more knowledge on IT, thanks for the support

By Akansha P

Apr 30, 2020

The was amazing, I suggested my friend enroll in this course. I learned lots of thing about computer and how it works.

By Andrew k

Apr 21, 2020

Course is really insightful, helped sharpen and remember what i had forgotten and intend to learn more from this site

By Eddyanto H

Mar 16, 2020

Really a wonderful course to help people learn about becoming an IT Support, Thanks so much for making this available.

By Dean M

Mar 8, 2020

It was a very interesting and informative training with all important aspect of technical's support role. Great Class!

By Jean G I

Jan 8, 2020

I'm pleased with the course! I would like to recommend this course to learn more about computers and computer service.

By Sabrina M

Nov 23, 2019

excellent. It was nice to see an assortment of every-day Googlers discussing the topics on these instructional videos.

By Muhammad H

Nov 6, 2019

So far so good.. looking forward to complete the specialization.. The standard of the course is just simply so high..!

By Katie H

Oct 12, 2019

Although already employed in IT, this was a good refresher and filled in some things I had not learned over the years.

By Miles B

Sep 11, 2019

Come on give us more although what happened to Rob Clifton, and I'm a program manager at Google. course on interview

By Janeem M G

Aug 12, 2018

Great way to introduce new learners to the field of IT. Instructors are awesome and i enjoyed the coursework thus far.

By Liz D

Apr 8, 2018

Fun, exciting, and super-informative!! Wonderful, personable, approachable-seeming instructors!! Great job, Google!!

By Tamirat A

Feb 20, 2018

Its good to know the basics of IT support in such brief & concise way. Thank you presenters & keep up the good work!!!

By Panama P

Jan 31, 2018

Very informative and easy to understand. I highly recommend this to anyone that wants to know about Technical Support.

By Brent S R

Jan 25, 2018

Very interactive. Feels like you have a teacher and everything is explained very well adn easy to grasp. It's awesome!

By Zoe Z

Aug 30, 2024

Lots of clear videos, visuals glossaries. A nice overview of the industry for people getting started in Tech support.

By Paul J

Nov 18, 2023

i really enjoyed the class and tlearned alot of new things and hope in the future to get in torch. Thanks google team

By Steven P

Sep 13, 2023

I like it, I learned the foundations, I have learned in the past but its been so long that this was a good refresher.

By Ester D P

Aug 6, 2023

Un curso super interesante para los que nos iniciamos en internet y todo el funcionamiento de sus redes y componentes

By Rizwan U H

Jul 30, 2023

An Amazing course from best professionals. Thanks Coursera, Google and IRM for providing such an innovative platform.

By Anthony m

Jun 29, 2023

Has help me to appreciate more on how technology has advanced and learn a lot about troubleshooting. Thank you Google

By Dimitrios D

Apr 10, 2023

Just started my courses. The teaching method looks so easy and understandable

Exceptional job gentlemen !!!

Thank you