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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,415 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JM

Feb 14, 2018

Great introduction to IT and the different standards that are used in the field. It really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

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6676 - 6700 of 10,000 Reviews for Technical Support Fundamentals

By Estrella M

Aug 4, 2020

The best introductory course you can take. Everything very weel explained, a good pace. Thanks!!! I have learned a lot!

By Rebeca C

Jul 27, 2020

This course provides a nice foundation for understanding the world of IT and I look forward to the courses that follow.

By Tedd R

Jul 22, 2020

High recommend. Taught me the basics and I am someone who is a beginner with no knowledge. You should definitely do it.

By SHUBHAM K S

Jul 17, 2020

Really helpful in getting to know the Basics and Fundamentals of the Digital world we all have been encapsulated today.

By Johnny

Jul 16, 2020

Good course for learning the basics. May have been a little remedial for me, but it would be very good for someone new.

By VISHWANATH D B

Jul 16, 2020

A great course to learn the fundamentals of IT, especially from the real professionals and that makes it even beautiful

By Jasaw K

Jul 15, 2020

This course is great for everyone. It contains useful information and is a good foundation for anyone interested in IT.

By Leticia S

Jul 2, 2020

This course has given me the opportunity to see what exactly I want to pursue and IT is what I will like to advance in.

By Sebastian J

Jun 20, 2020

Awesome beginning to the fundamentals required to move forward. The instructors are simply the best there ever existed.

By JOSUE R M

Jun 19, 2020

The videos are detailed, the readings are quite focused and the labs indicate a step by step that is difficult to miss.

By Nikhita M

Jun 12, 2020

very interesting and well explained by the professionals, easy to grasp & the assignments make it even more interesting

By Corey A

Jun 5, 2020

It was a good course with a lot of basic information to get started in the IT field. I look forward to the next course.

By Veronica R

Jun 1, 2020

I know very little about IT support and technology in general and this was an excellent introduction to the world of IT

By LAKSHMI S H S

May 20, 2020

Thank you soo much for the course and I wish many other people like me ,willing to learn gain a lot through this course

By Anuj J

May 19, 2020

This course is very good and i learned lot of things that i didn't know. Thanks Google and Coursera for this knowledge.

By C D

May 14, 2020

I have enjoyed how organized and detailed the course has been and look foward to star on the next parts of this course.

By Paul M

May 11, 2020

A very enjoyable and valuable course. Very well presented with a lot of preparation evident in the content and approach

By Shivam P

May 7, 2020

It was a wonderful experience to learn and also like the way experts teaches and uses different platforms for practice.

By Joseph U

Feb 21, 2020

The course was very interactive and well simplified for even people with little or no prior IT knowledge or experience.

By francis D

Jan 25, 2020

This Course is great. it covers a lot of information needed for a someone interested in I.T. it is a foundation course.

By Kelly O

Dec 10, 2019

Super impressed with the quality of content and how much I have learnt. Thank you Google, my employer's would be proud.

By Kushal V D

Dec 7, 2019

Thank you so much Coursera for giving me this amazing opportunity to study Technical Support Fundamentals i love it😊😍

By Manjunath H

Mar 3, 2018

FELT GOOD AND IT'S EASY TO GET EVERYTHING THE OVERALL ASSEMBLED COURSE IT AWESOME, AND A NEW USER CAN EASILY UNDERSTAND

By Christopher M

Feb 6, 2018

Course is well done. If you have questions or issues, the discussion forums usually have clarification and suggestions.

By isaiah p

May 24, 2024

I learned a lot of information and I'm glad I took it. Now I know I want to keep studying in the field of IT industry.