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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,415 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JM

Feb 14, 2018

Great introduction to IT and the different standards that are used in the field. It really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

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6726 - 6750 of 10,000 Reviews for Technical Support Fundamentals

By Motwally M

May 26, 2021

In spite of my experience in technical support, this course is added to me a lot of information, so thanks for google.

By jorge i s d

May 14, 2021

Excellente y ya lo termine por favor necesito mi certificado ya pague solo cancele la suscripcion por no tener dinero

By Tosique A

May 12, 2021

so happy to see my certificate by google thanks a lot for the opportunity to learn and gain all this useful knowledge.

By Sridhar R

Apr 24, 2021

Nice to refresh the fundamentals of the IT support topic. It really helps in keeping up the knowledge of the IT field.

By WALBER L T

Mar 22, 2021

Very grateful Coursera and Google team for providing the necessary skills and contents for me to complete this course.

By Ezekiel O

Mar 16, 2021

This is a very useful course with solid computing fundamentals and customers relations knowledge. I have gained a lot.

By Hayden W

Feb 17, 2021

I've learn a lot from this course, the course really kept my attention and kept me motivated to learn more. Thank you.

By Jakub U

Feb 15, 2021

Perfect course to get the basic and into the topic. Recommended to one's who want to, like me, start of something new.

By Grim L

Feb 13, 2021

I like how these modules and topics are lined and friendly to those even without IT experience. Keep up the good work!

By Njeru M

Feb 1, 2021

This is an informative course, I learnt a lot and I'm now better placed to handle the tech support roles in my career.

By mohammedu r t m

Dec 15, 2020

it is very useful course for me. and i will share this course for my friends and thank you very much for your support.

By Vrushal A S

Dec 9, 2020

Thank you Google for giving me and all other people the opportunity to learn and gain more knowledge from this course.

By Elijah M

Nov 28, 2020

Best experience ever i have achieved something on my own and i've learned a lot of stuff through the process. LOVE IT

By LEIGH F F

Nov 16, 2020

it was a great experience and learning new things in the I.T world was the best thing during the course of this study.

By Kehinde O

Nov 9, 2020

This is an awesome course! It contains a whole lot of information to get one started in an IT Support role. Well done!

By Dharmika K

Nov 7, 2020

The course has given me lot of information and the teaching was awesome and inspired me to dig into the topics deeper.

By DANIELA D

Nov 5, 2020

Muchas gracias. El método de enseñanza es adecuado para aprender efectivamente, me voy cargada de nuevos aprendizajes.

By Kendra B

Nov 1, 2020

Incredible course!! I learned so much and am so thankful for the opportunity to learn through your program. Thank you!

By Vemuri l

Oct 18, 2020

Excellent explanation by all the mentors of this course. I got more interest to learn all the knowledge in this field.

By Dennis E

Oct 6, 2020

Very interesting course....I love every single bit of knowledge shared during this course..Thank you very much Google.

By David A F B

Sep 22, 2020

Usefull for starting to learn and the google learning plataform for labs was something amazing to get you hands on lab

By Pritam N

Sep 21, 2020

Its quite good. At the end of the session I learned lot about OS and LINUX operating system.

Really I love this course.

By Rolan B

Sep 7, 2020

I loved this course. It was really immersive and coherent, and everything was explained in a very straightforward way.

By Luis B

Aug 31, 2020

Very basic intro, but concepts are explained very clearly and represent strong fundamentals for the field in practice.

By Diego R

Aug 31, 2020

Excelente para comenzar dentro del area de TI, reforzar todo lo aprendido y aprender de los expertos con su dia a dia.