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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,415 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JM

Feb 14, 2018

Great introduction to IT and the different standards that are used in the field. It really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

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6701 - 6725 of 10,000 Reviews for Technical Support Fundamentals

By alden m

Oct 5, 2023

I enjoy every topic in this course. From the computer and its parts to troubleshooting and interaction with the users.

By jose h

Apr 30, 2023

I loved the course's super excellent way of learning. Everyone made it easy and fun to learn this super helpful topic.

By Lisa R

Apr 18, 2023

It was a wounderful experienc despite personal issues. I am greatful that I had the opportunity to complete it. Thanks

By Imari N T

Apr 15, 2023

This was a good course. I really liked that i was able to come back to it and still access everything for a refresher.

By Minindu B

Mar 21, 2023

This is an amazing course. This course helped me to do more things just like how to face an interview and more things.

By Mewmew 2

Mar 10, 2023

Love this course some of it was scary with certain information and some definitely gave me the motivation to continue.

By Cheryl J

Feb 15, 2023

This was an excellent overview of IT Support. The scope and depth were very appropriate for an introduction/refresher.

By Rob W

Feb 2, 2023

Great introduction. It held my attention and the instructors were engaging and informative.

I'm ready to keep going!

RJW

By Omer F E

Dec 8, 2022

These courses are pretty good in starting to understand what you want to do and what you will face with in the future.

By Toyosi O

Oct 14, 2022

I enjoyed it, it's so refreshing and I also learnt a lot of new things about taking my customers happy and satisfied.

By Richard D

Sep 27, 2022

Para quem busca se aprofundar na área sem ter conhecimento ou, para quem buscar uma atualização é um EXCELENTE curso.

By Yazid U

May 23, 2022

Great course which not only giving technical details but can overseeing the concept and arts of IT Support methodology

By Dhairya S

Apr 26, 2022

Great Course for beginners like myself covers all the topics needed to start your journey as an IT Support Specialist.

By Sabeen K

Apr 24, 2022

this course is very informative. I have learned a lot of things in this course. thanks to the Google and entire team.

By Theresa B

Apr 17, 2022

This course was a great refresher course for me since I have taken IT courses in software and networking 12 years ago.

By Adarsh K

Apr 9, 2022

The Course was good . i am happy to learn this course . i will be thanfull to your team. I really enjoyed this course

By Aniket T

Sep 26, 2021

The best course to make you comfortable with the IT world , Opens the door of learning the new things. Just all good.

By Lasitha J

Sep 17, 2021

It was really interesting.

The team that presented and the way they present is very attractive and much easy to learn.

By Afridi S

Aug 3, 2021

Super course for anyone who has willingness to learn and step into IT field, worth spending yourself into this course.

By Brayden R

Jul 20, 2021

Led by very knowledgeable instructors and included many hands-on activities that are rare to find in an online course.

By Crystal M

Jul 10, 2021

Great presentation of some complex subjects. Great foundation from which to catapult a possible career in IT Support.

By Bolaji O

Jul 7, 2021

Great Course. Big thanks to Google and Coursera. Can't wait to start the Course 2 " The bits and bytes of Networking".

By Rudy S C L

Jun 22, 2021

Excellent, they literally took me by the hand and guided me through all those aspects of basic IT and customer service

By Shawn B

Jun 18, 2021

I learned a lot more than I expected! I came away with a much better understanding of the fundamentals of IT Support.

By guaicaipuro v

May 28, 2021

Excellent course, dynamic, didactic, with good teachers who do not let you lose interest and give a lot of motivation.