I like how the lessons start out slow, the set design to keep your attention and fragmented classes to keep it interesting. The understanding of network protocol is training my thought process when applying logic to education in general.

I learn IT basics needed to build my IT knowledge moving foward into the next module. I am exciting about finishing this course, slowly but surely. Thanks for providing this medium for learning the mechanics of an IT support specialist.

It's truly a great introduction to the IT world. It teaches you about all the different career paths you can take and how versatile the IT world is. It also gives you intro level lessons that teach you a lot about the basics of computers.

pienso que este curso es muy interesante ya que te permite comprender habilidades y tecnicas para resolver problemas y comprender con ejemplos las buenas practicas de un excelente atencion al cliente desde el enfoque de un especialista IT

This course has been very much helpful and it help me understand a lot of things I didn't know or did know but didn't know the exact terms for those things and why something is happening. Looking forward to attend the next courses as well

I recommend the course to everyone who wants to grow in knowledge and learn more about professional IT.

Are you reading this? Then what are you waiting for?

Please take it now, join our group, come walk, dive into this technology odyssey.

I came into this course thinking there wouldn't be a lot for me to learn as an avid hobbyist with computers and electronics in general. I was pleasantly surprised at how much this course had to offer and am having fun learning new things.

Es la mejor introducción a TI que cualquier interesado o curioso en tecnologías pueda obtener para tener un panorama completo sobre funcionamiento de computadoras, el servicio tecnico y el manejo de situaciones al brindar soporte técnico.

VERY KNOWLEDGEABLE!! I ENJOYED THE PACE OF THE CLASSES, THE SIMPLICITY AND ATTITUDE OF THE PROFESSORS. THEY MADE IT SEEMS LIKE YOU WEREN'T A BUFFON OR NAIVE TO THE FIELD, i ALSO LIKE HOW THEY GAVE EXAMPLES BY USING THEIR PAST EXPERIENCES,

I definitely learned a lot from this course. I enjoyed exploring the ins and outs of a computer. It was also fun using programs like virtual machines, that can emulate all kinds of operating systems. This course was a good use of my time.

I think that the course give you all the basic information to let you decide if this is the path that you want to take, also the videos and test are very well developed. congrats to cousera and google instructors for this amazing course.

I really enjoyed this course. It was useful for learning the fundamentals of IT, provided great resources, and was easy to navigate. I have a feeling the next courses won't be so easy content wise, but looking forward to them nonetheless.

The course is scripted well making it easy to understand and grasp the course content. The resources used on the course are well equipped with the knowledge that will make it easy for you to learn more while grasping the key course goals.

The IT Technical Support Fundamentals has brought me up to speed with today's technology and given me choices as to what field of IT that I would like to concentrate and on gain skills in. The doors have been open wide for me. Thank you!

I think this course was amazing. The instructors did a great job by explaining into detail what needed to be known. The step by step instructions on how to handle difficult customers was very helpful. I also enjoyed the exposure to Linux.

The best interactive and hands-on-real experiences course I have had so far. Starting from basics and going down to deep world of computer science. I feel I am really learning lots of things about computers, networking, cybersecurity etc.

I learned a problem could be resolved by just looking at how the wording is. I have learned about VM before but never practiced that much. I also haven't learned hardware for quite awhile. Very informative course can't wait to learn more.

Course 1 was a great opportunity to prepare and engage students with a range of experience levels from novice to expert. It's serves as a good refresher with a how do we know where we are going if we don't know where we have been mindset.

If you're curious about IT take this course, everything is broken down to be comprehensive, you can schedule your studying around your life and still have plenty of time to get it done. gift yourself the knowledge and you wont regret it.

A PERFECT overview of computer architecture. This introductory course is a great blend of quick lessons and examples to get you ready to dive deep into the exciting and ever-changing world of computing and IT support! Highly recommended!

The first course, Technical Support Fundamentals, was an eye opener!! I enjoyed every bit of it and noticed myself looking forward to continue the course, watch the next video, learn the next hands on assignment and explore the readings!

The Technical Support Fundamentals course is very well put together. It is broken up into short sections, so that if you have a lot going on in your life, you can still complete sections of it and feel like you are completing your goal.

Excellent course, gave me a lot of new applicable knowledge and abilities into the IT world, the process was easy and really nice. the videos, and practice assesments where absolute great because kept me in a dynamic process of learning.

I learned a lot on the course and I am ready to level up my career in IT. Thank you so much the apportunity to learn even are busy with our current work. Learning things in our own pace is a very good options to do in educating ourselve.

Great overview and introduction to Technical Support. I like how it gives a clear picture of the fundamentals and processes of Tech Support. It has opened my eyes to what kind of opportunities are available in the field of IT. Thank you!