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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,138 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

RK

Sep 12, 2020

Great course! Good start for any IT career. I love the fact that there are no pre-requisites required to enroll. Not even a high school diploma needed just your willingness to learn. Thank you Google!

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

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2151 - 2175 of 10,000 Reviews for Technical Support Fundamentals

By Satti B S E R

May 17, 2020

Experienced great with the chapters that were taught by the IT professionals and the Assignment we did is really a great idea and more. Really loved the course very much and it's awesome to learn this type of course in this awesome way.

By David A

Apr 25, 2020

This is a fantastic course that equips you with all the needed fundamentals to kick-start a career in IT. Also, he tutors are more detailed and amiable with their delivery and I look forward to taking other course in this specialization

By Andrew A

Feb 9, 2018

This is a very good learning. I highly recommend this to anyone new to Technical Fundamentals. As a first time user of Coursera IT, this is a good experience to understand the concept of IT. Anyone can learn and become an IT programmer.

By Robert W

Jan 24, 2018

Really enjoyed the course. Laid out in a format that is easy to understand. I like the way the instructors used real world examples and also analogies to make it more relate able. The interactive portions of the course are very helpful.

By Dhahabu S

Mar 30, 2024

It's the best way to introduce IT to students with no IT backgrounds! The course is easier to follow along and great explanation is offered. For anyone interested in exploring the potential of IT, here is a great course to start with.

By Melisa F

May 14, 2023

I have enjoyed the course for these reasons I like the videos from all the different employees that work at Google. I enjoyed the reading material, labs and different scenarios on the customer services skills.

Regards,

Melisa E Fiorelli

By Jawid M

May 2, 2023

Very comprehensive and much better practice platform, but still you need to be self learner, because all of the required material is not discussed here, try to research and find supported material around the internet and other sources.

By Edson M R Z

Feb 24, 2023

Great course! 100% recommended! Loved the instructors, the videos, glossaries, questions and quizzes. The virtual machines challenges were too easy, but I still enjoyed them as it is the first time I used the Qwiklabs tools. Thanks! <3

By Letez B

Jan 22, 2023

Taking this course has helped me learned a lot in the IT field and I can’t wait to use the knowledge I’ve

gained and to help others and apply that knowledge to work. I also do look forward to taking more IT classes with Google Coursera.

By Salman S

Oct 26, 2022

since i am am very new in learning computer course and this was my first step to learn .whole course was amazing. instructer was very detail oriented. everything was easy to understand. i am very happy and exited to go on next course.

By Sachin B

Oct 22, 2022

Your approach was very good. And you are doing a great job by imparting knowledge about technology through these online courses which will help needy people like me a lot in daily life. Thank you very much coursera team and google gods

By MS B

Nov 18, 2021

Highly recommended.Solid material with highly trained tutors with great teaching techniques.My heartfelt gratitde to instructors and google team organizers.Best learning expirience for me as real beginner in IT for laying solid base.

By Robert F

Oct 22, 2021

I enjoyed this course. I will be enrolling in the next four courses. Then after taking exams to receive my ComputerTIA A+, I hope to continue on to other certifications such as Network+, CCNA, Security+, CEH and Python & Ai Automation.

By Sarah C P

Aug 9, 2021

Great introduction into the world of IT Support! It gave a general understanding of all things relating to the computer, hardware and software, networks, security and even the soft wkills and documentation needed to fulfill this role.

By Navendukumar D

Jun 26, 2021

i am very much satisfied with the course structure and procedures . Specially, we can learn at our own speed and pace is very much helpful.I strongly recommend this course to my freinds who wants to expand their horizons of knowledge.

By yuval

May 16, 2021

I really enjoy going through all the material in the course with an amazing and well prepare tutorials which the effort you put in absolutely discernable and the correct ton which the instructor are leading the learning progress.

thanks

By Wallace L

Jan 20, 2021

I loved the journey and all the learning that all Google employees taught me, and I need to climb on the backs of giants to see far and thanks to all of you I can say that I had the opportunity to fill an incredible path on the horizon

By Kristine C

Dec 22, 2020

This course will give you a great overview of hardware, software, operating systems, networking, troubleshooting and soft skills that will help you decide if this is a great career for you. Go ahead take the course and make the change!

By Manmeetsinh A C

Nov 6, 2020

Excellent course for beginners. The only thing is don't believe that they will give you job. I already passed the exam and got Professional Certificate but not job. Take this course only if you want learn don't take it if want to earn.

By Sara M

Aug 23, 2020

This is very informative course. The ability to give me a perspective my strength and weakness of IT and where do I enjoy the most. This was a helpful tool to generalized the aspects of working in IT and what skills I need to focus on.

By Mauricio S

Jul 26, 2020

Un curso bastante completo, con contenido fácil de entender por la manera en como exponen la información; recomendado para cualquier persona que quiera ingresar al área de ciencias de la computación o personas que ya son parte de esta.

By Elishah Y

Jun 17, 2020

It's a very amazing and informative course for me. Now I understand all the basics and advance of IT support.

I really enjoy this course. Now I feel awesome to solve the problem and apply the knowledge to enhance my skill in the future.

By Jack B

Mar 24, 2020

Excellent primer on what's involved to enter the IT field. I'm much more knowledgeable & functional with my home computer systems already, and I'm excited to move on to the next course. Occasionally cheesy, but I enjoy it all the same.

By Jeremy B

Mar 2, 2018

very informative, breaks down what most consider a difficult task into small pieces in order to comprehend it more. Definitely learning a lot, as well this course is answering most of my questions which I've made in my past internship.

By Deleted A

Feb 10, 2018

This is a great crash course intro to IT Support. A lot of the content was familiar to me, but I learned a lot of useful things in the module on troubleshooting and customer service. I'm already applying those lessons to my daily work!