was very hands on and i could move at my own pace depending on the pre-existing knowledge i already had. would highly reccommend this course to anyone looking to further their knowledge and to become more professional in their work.

This course has a lot of cool stuff in it like online labs that show you how to do some of the things you are going to do in the real world of IT. However, it does not yet teach how to clone a drive with say Rescuezilla or Clonzilla.

Besides the subjects I know, I had the chance to review and learn many subjects that I did not know much. The explanations were generally simple, plain but satisfying. I think that this course has given me a lot in a fundamental way.

A simple yet comprehensive overview of IT and IT support. These fundamentals and the casual delivery through coursera are a fantastic way to begin studying for a career in It or even just to get a better understanding of the concepts

With a technical background the course can be completed even in 3 days. The skills behind success in offering client support have rally added great value in my profession. Thank you so Much and I'ld be enrolling for another one soon.

It was pretty information and I did forget about official documentation I would just write out instructions and print them out and distribute to other coworkers or out documents people would take suggestions and create documentation.

Course was quite interesting and covered most of the aspects that I was expecting from a beginner IT course. I hope to further my understanding and skills in the IT industry by enrolling and completing similar, more advanced courses.

Molt content del curs, he après molt, l'estructura del curs m'ha agradat molt i el laboratori de pràctiques és genial!! Gràcies. // Muy contento del curso, he aprendido mucho... el laboratorio de prácticas simplemente genial. Gracias

The course is excellent, I don't have a strong background in computer science and through this course I learned a lot of thinks, all modules are so well explained and give a good basic knowledge on many topics. I strongly recomend it

Super useful course to get introduced to the world of IT support. It gently teaches you the fundamentals in an easy and practical ways and gives you an overview of what to expect and you will know if this is a courier for you or not.

Pretty good course, this is my first. I am going to school learning data administrating networks, this parallels what I've been learning. Although in LESS depth, it definitely helped me round out and get some review. Thank you Google

It's a good course for beginners in this field or for those who are interested to join in this field . I hope courses like this come more often from big tech companies like Google, Oracle, Microsoft to help students learn new things.

this was a great course! I knew only some things, but not all. When going into a job, they don't teach you all of this, you definitely had to go to school to learn all of this. Looking forward to learning more things in the IT world.

Very thorough, and very fast paced. It's nice that I can go at my own pace, as I have toyed and worked in the IT word for many years. I picked up lot of great information and techniques to use in many aspects of my life and career.

Great simple course but ran into an issue of accessing PEM content on chromebook but quickly resolved it myself!

I suggest adding info that you need to use keytool Or ssl commands on the terminal to access PEM content on a chromebook.

The first week of the course is awesome. From day one I thought I already knew the fundamentals, but I was wrong. Learned many things that I thought I did not know before. Starting week two today and looking forward to learning more.

The topics are basic for BSIT Degree Holders. But learning the basics builds a strong foundation on the technical support skills. It also supplements your prior knowledge in troubleshooting specially the standard industry practices.

Very hands on and engaging. Even though i knew already how to put together a computer, i like the step by step scenario and all the details that was shown. It really helps you understand more why things are connected the way it is.

This course was simple, yet powerfully effective. It is a great basis for anyone wanting to learn more about IT or has an interest in a career in IT. Easy to follow content, hands-on labs, quizzes, and videos made learning a breeze.

This was a fantastic introductory course. I had a job lined up which will offer me the training I need to be successful, but during my transition period (from IT Recruitment to IT Support) I wanted to assist my skills as best I can.

This is really great experience for me, i loved to learn in this way i have done these topics at college but not in this way, firstly i learnt many new words, and secondly the style of instructors are very motivated and interesting.

After taking this course, I felt like I have taken one of the best decisions of my life. This course consists of a bundle of information. Now, I am looking forward to completing the remaining 4 courses.

Thank You Google and Coursera.

It has been a wide range of topics of which I only had a superficial knowledge, now with the tutorials and videos received, a better concept related to information technologies has been generated. This has been great, thank you all.

I am so happy with this training, it helped me to reinforce my previous skills and to acquire new knowledge. I am willing to learn more since this is an introduction training of a career that demands to be up dated with technology.

This course was very insightful. It had a great introduction to the fundamentals of IT and it helps you see which topics in IT interest you the most. I would definitely recommend this course to anyone who has a passion for learning.