Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,780 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

ES

Jun 2, 2020

This was a very fun course! I really enjoyed the style and pace of the information given. A lot of technical information was given while the course made it easy to take in and comprehend the material!

NM

Jul 18, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

Filter by:

2976 - 3000 of 10,000 Reviews for Technical Support Fundamentals

By Johanna K D V

Jul 3, 2020

Quiero agradecer al equipo de Google por este maravilloso curso, me siento tan feliz y tan emocionada de haberlo logrado, esto es el comienzo de algo mejor y maravilloso, es un curso que increíble!!.

By Muki M

Jun 18, 2020

Coursera is an awesome elearning platform. Thanks to you I was able to complete the IT support Fundamental course and have acquired new skills. Looking forward for the IT support Professional course.

By Shayamon B

Jun 11, 2020

Just didn't expect this awesome would be this course that i was going through. I really enjoyed alot listening to those lectures, reading out the contents, Practical labs and the technical IT skills.

By Mujeeb U R

Jun 10, 2020

Special Thanks to Google.

Thanks for providing experts information through this Course.

ITSupport is Fundamental for every Computer Operator.

Self Troubleshooting.

Hardware, Software, networking and AI.

By Vince S C

Apr 18, 2020

It was really great for me. I only have an Associates Degree in IT and that was 4 years ago because I stopped. Enrolling in this course refreshed everything that I learned before and even added more.

By Chinthaka R

Mar 2, 2020

This is an excellent opportunity for everyone who just started their career as a technical support specialist/ IT first level support engineer.

Thanks Google and Coursera for facilitating this course.

By Gregory B J

Feb 12, 2020

Great course. The fundamentals that you learn in this course are comprehensive and will give what I think is a great foundation to stand upon for the next courses in your program. Good luck everyone!

By Robert J G

Feb 1, 2020

A very good overview of key elements of personal computers and networking in the age of the internet. Truly starts from the basics of the 1's and 0's of the binary world and how computers "compute".

By Spencer Y

Nov 15, 2019

As an IT specialist, I wanted to make sure I had the basics down. I was able to get through this course very quickly, but this course is really good at starting from scratch and building upon itself.

By Mai F

Sep 29, 2019

The course is very inforamtive and well-organized and it is presented in a good way suitable for the beginners. However, I did not like the quiz labs because they always make my screen stop working .

By Tom L

Mar 27, 2019

This is a broad overview of the I.T. Support job requirements taught by super-qualified and effective teachers from google. The course work is challenging but approachable. I'd recommend it highly.

By Chris T

Nov 29, 2018

A great high-level overview of Computer Networks and Networks. Paced just right, and plenty of good information. Not an in-depth course, but accessible to those wanting an introduction to networking.

By Arockia X D R

Oct 31, 2018

Very effective course. It's drafted in such a way that everyone understands it quickly. Thanks to the mentors for such a marvelous effort. Keep rocking so the very best . Kudos for your efforts team.

By Dylan F

Jun 22, 2018

This was fun. I thought parts of it got a little more detailed without providing underlying information or didn't get into enough information but I understand that this is the introduction to it all.

By Tran M N ( D

Jul 8, 2024

give you a good brief of IT fundamentals, though there are some parts that are not really beginner-friendly, I have to work with chat gpt to break down some of the things that was vaguely explained

By Sang “ L

Feb 15, 2023

Thank you so much for teaching me a lot of useful lesson about computer. I'm really passionate by instructors and their stories. They help me step into the progress to push myself learning everyday.

By JOY T

Feb 2, 2023

It's been a great journey with all the Instructors. They guide us very easily towards the course . Thank You, Coursera for this platform we will be very helpful to you in the long run of our career.

By Nathaniel K

Oct 31, 2022

It wasa nice refresher in my case; however, two of the tests were completely in Russian and the screen was clearly trying to have me install a hard drive into what is definitively a video card slot

By Marcy L G

Aug 4, 2022

This course is full of a lot of information. I wish there were even more practical projects to do. I love any opportunities for hands on application. I did find the network section very challenging.

By Muhammad F J

May 31, 2022

I learned a lot of new things by taking this course. Although I am in the field of IT support for almost more than 9 years but didn't know the very basic things that have been taught in this course.

By Danna F

Oct 17, 2021

I like the teaching antics and most of all being able to learn from home. I enjoy what I learned in the first course and am looking forward to progress my learning skills in further courses to come.

By Kacper R

Aug 16, 2021

This course is very well made and as an Tech Support myself I still found some interesting new things here. I believe everyone should finish a couse like this, even if they don't want to work in IT.

By Muhammad B K M

Jul 28, 2021

This course is a whole is a new way of getting knowledge and advance our IT career in Google. I personally appreciate this course and recommend this course to others and easily hired by the google.

By rama k

Jun 10, 2021

an amazing course for techncal support role in IT ,its help me understanding the fundamental structures of system.very easy to understand& many are self explanatory.thanks for offering this course.

By Gregory E

Apr 14, 2021

This course was a great first step into my interest of the world of information technology. I am very honored to be a part of this course and grateful to have been afforded the opportunity to do so.