Very informative about the fundamentals of IT support. The course gave a good intro to all areas of the computing world as well as going over what you will learn and how you will apply them practically.

thank you very much for this course!

as a beginner it tought a lot, and gave me a direction and knowledge about what IT support is.

and now I preperd to dive in to the IT support and I feel ready for that.

Excellent course. Instructors are excellent teachers and use very clear English. I suggest this course for everybody want to start to learn IT for future job or just for improve their personal knowledge.

Very informative and good for newbies as I had little experience in this field. Good quizzes and tests along the way to keep you engaged and make sure you are paying attention to the videos and readings

great course, I personally learn a lot of things about the IT support role. I think this course is one of the milestones of my education qualifications. Also, the instructors did a great job. thank you.

This has been a fun learning experience for me. As I apply my knowledge and learn so much about more in addition to what I know, I really feel confident and excited on the path I'm heading going forward.

I really enjoyed learning in this course. It was a lot of fun having multiple teachers teach me different topics in IT. Thank you for having me here. I hope I will learn a lot more in the future courses.

I am 11 years old, I enjoy the simplicity on how the lecturers

were able to explain all technical concepts to my level in

this course. I am fired up to complete the entire program.

Bernetta Joy Apih-Omini

Great content, well balanced and packed enough technical content without being overwhelming. Videos are well done, instructors are clear in their messages and enthusiastic. Lab activities were very cool.

Dear Google,

I really enjoyed this course and the content with in it, I learned an extensive amount of knowledge that will build on what I know, thank you for making this course along with the other four.

The best way to improve your computing and english languages skills. The course is well structurated and understandble. Looking forward for the next step. Thanks Google and Coursera for this opportunity.

Clear effective teaching about a subject that I am not very familiar with, but i have improved considerably. I imagine it will be to basic for some people , but for a beginner I am thoroughly impressed.

Here when I start the course, it was good and great learning and experience like troubleshooting techniques, operating system, networking basics, all about computer parts. thank you Kind regards, Syeda

Great overview of the HW basics, that was easier to learn back in the 80s, 90s before everything bacame more integrated and we had to solve HW issues ourselves & we had to set up our own infra at home.

a very helpful platform where any one can get a chance to learn and enhance his or her skills as per the policy if someone is competent can get job . this is also an impressive way to deal with learners

Excellent, I am thankful that Google is providing this training at such a low cost! I got a lot of information and inspiration out of taking this course. I am truly grateful, thanks Google and Coursera.

I loved this Course, it was very helpful on giving out information to use at a easy pace. Fun and very helpful. This helped out so much on understanding the Technical Fundamentals in every way possible.

This course really helped me in improving my tech support skills. The trainors are great and the lessons are taught very well. Hope to finish another course in the future. Thank you Google and Coursera!

an amazing experience with this course journey. i learned a lot of technical skills that i really needed and i am looking forward to continue with the rest of courses of the IT professional certificate.

I learnt a lot from this course and it was empowering. This gave fundamentals a new meaning because no matter how much you do or do not know, you get something that you can build upon from this. Thanks.

This course had given me useful information on the Technical support for both Hardware and Software related issues, I highly recommend this to people who are new into IT and wants to purse this career.

The course is informative and quite easy. I learned how to assemble a computer, what is a shell and much more, how to write a resume and behave in an interview. Thanks for the initial knowledge in IT!!!

This is a really good course as a refresher or for someone who doesn't know much about computers but wants to learn more. It sets a good foundation of fundamentals that you need later in your IT career.

Well organized course. The quizzes, discussion prompts, and exercises as well as supplemental readings were not too advanced. They were challenging enough to test if I retained the information provided.

i am very satisfied with this online course and l believe anyone that takes the course seariously would or could become well equiped with sufficient knowledg to know how IT and computer in general works