Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,780 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

ES

Jun 2, 2020

This was a very fun course! I really enjoyed the style and pace of the information given. A lot of technical information was given while the course made it easy to take in and comprehend the material!

NM

Jul 18, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

Filter by:

3051 - 3075 of 10,000 Reviews for Technical Support Fundamentals

By Alex H

Aug 4, 2021

While I enjoyed the coursework, I felt like it was a bit too introductory for my current level of knowledge. It's hard to gauge that I would rather they give too much information than too little.

By Shubham T

Jul 30, 2021

helped to brush up the fundamentals , every this is explained in simple language and even a person who was not interested in computer before can assemble a PC after learning finishing this course.

By Elif C

May 23, 2021

but I could not still have the certificate, looks completed but not in the completed bar, it is on the "in progress" bar. I did not understand. waiting for your response, thank you for the course.

By Christopher S

May 22, 2021

This course was precise and concise. The additional reading gave more insight and it is a wonderful first step to IT.

I am more specialized in mobile communication tech but this relates similarly.

By James L

Apr 6, 2021

I learned a ton and am very excited to jump into the next course. I believe this course is an affordable way to start a new career and I am grateful to Google and Coursera for making it available.

By Rochard C

Mar 30, 2021

I'm really enjoying this course thank you for allowing me to be a part of these informative sessions. I'm so hungry for all the knowledge given by your great instructors. Keep up the great work.

By Kirill D S

Feb 19, 2021

This course is incredibly enjoyable and easy to understand, if you are interested or want to start working in the IT industry, this course is a great way to understand the basics and fundamentals.

By Jurandir G

Feb 9, 2021

É um curso básico. Se você tem familiaridade com computadores, já instalou programas, seguiu tutoriais da internet e conhece o básico sobre hardware, este curso será bem fácil. Terminei em 3 dias.

By Shenise B

Feb 3, 2021

I really enjoyed the course. Although at times frustrating, It was very informative and very rewarding. I will continue until I finish the entire IT Professional Certificate. Highly recommended.

By Melissa F

Dec 15, 2020

This is a great course for anyone either trying to merge into IT world with absolutely no IT background. Courses are detailed, but not to the point of exhaustion. Well developed and user friendly.

By André W

Nov 12, 2020

A comprehensive overview of the IT support field, without going too much into the details, but enough to get a good grasp of how everything is connected. It prepares you for a technical deep dive.

By Ng L P

Oct 19, 2020

All content is easy to learn and understand. When demonstrating some IT processes, many good examples are given, which make it easier for the audience to understand the concept. Well done, Google.

By Jerry L

Oct 3, 2020

I am elated to say that I have passed this course and I am really looking forward to continuing my education with other courses along these lines.

Thank you very much Google and Coursera,

Jerry Laue

By Donovan A

Sep 26, 2020

I would like to thank Coursera and everyone at Google for taking your time to make this course easily accessible for all of us users. I can't wait to gain more knowledge and pursue IT as a career.

By Catherine E

Sep 14, 2020

This course was amazing and gives you all the basic knowledge to understand the fundamentals of IT. Information was presented very well and the short modules kept my attention and kept me engaged.

By Katie M

Jul 17, 2020

The course was a fun learning experience! I'd recommend this course to people of all IT backgrounds. It is extremely helpful to beginners, and to veterans who need to refresh skills and knowledge.

By George D

Jul 2, 2020

Great place to start, looking forward to seeing what else google has to offer for courses. :) I highly recommend this as a course if you just want to touch base on the foundations of tech support.

By Jonathan J

Jun 7, 2020

This course is great for beginners who are curious about computers, the internet and how both work. This course goes over the essential basics needed to step into the world of computer technology.

By Jennifer B

May 28, 2020

This was really informative. I really appreciate all of the people at google for taking the time to make of these videos and present it in a way that a lay person can understand. Thanks Google.

By Niranjan B

May 5, 2020

Very great experience and a very practical course oriented course as to get to not only know things but also to perform certain tasks through the grader assignments. Overall a really great course.

By Mudit G

May 3, 2020

This course is grt for those who have a kick for knowing how the technology is working around us and want to know the basics, also it gives a start for the people who want to become professionals.

By Dana P

Apr 9, 2020

This course was really intuitive and provided just the right amount of information and framed it in an easy to understand way. I'm really excited about the remaining courses in the specialization!

By Paola C

Feb 18, 2020

This course is a must for people that have little or no knowledge about IT. This course is super helpful in getting familiar with the basics and gaining confidence to start learning more about IT.

By Paul G

Jan 24, 2020

Great course on the fundamentals of IT and IT support. I would recommend this course for young and old who want to start a career in tech or just learn a little about how this all comes together.

By Lillee G

Nov 22, 2019

Thank you to all who put effort into creating this course!

It is a start to something more for a lot of people including myself. I've learned a lot and appreciate how simple and informative it is.