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- Status: Free
Coursera Instructor Network
Skills you'll gain: Big Data, Generative AI, Customer Insights, Market Research, Data Science, Market Analysis, Marketing Analytics, Data-Driven Decision-Making, Business Marketing, Consumer Behaviour, Artificial Intelligence, Predictive Analytics, Business Strategies
Skills you'll gain: Technical Support, Hardware Troubleshooting, Customer Service, Product Support, Company, Product, and Service Knowledge, Customer Communications Management, Product Knowledge, Contract Review
- Status: Free
Skills you'll gain: Customer Complaint Resolution, Non-Verbal Communication, Verbal Communication Skills, Customer Service, Greeting Customers, Service Improvement, Product Knowledge, Interpersonal Communications, Company, Product, and Service Knowledge, Consumer Behaviour, Communication
- Status: Free
Coursera Instructor Network
Skills you'll gain: Generative AI, Team Oriented, Self Service Technologies, Automation, Business Process Automation, Customer Engagement, Customer Service, Cross-Functional Collaboration, Customer Data Management, Business Ethics, Compliance Training, Information Privacy
Coursera Project Network
Skills you'll gain: Customer Relationship Management (CRM) Software, Social Media, Microsoft Outlook, Instagram, Customer Acquisition Management, Email Marketing, Facebook, Social Media Marketing, Gmail, Target Audience, Social Media Strategy, Data Import/Export
Kennesaw State University
Skills you'll gain: Global Marketing, Marketing, Regulatory Compliance, Strategic Marketing, Stakeholder Management, Innovation, Corporate Sustainability, Marketing Strategies, Business Marketing, Internal Communications, Compliance Management, Marketing Effectiveness, MarTech, Marketing Channel, Marketing Planning, Product Marketing, Value Propositions, Brand Awareness, Social Media Marketing, Customer Insights
Emory University
Skills you'll gain: Personalized Service, Marketing Psychology, ChatGPT, Customer Engagement, Consumer Behaviour, MarTech, Customer Service, Artificial Intelligence, Marketing, Business Marketing, Marketing Analytics, Social Media Content, Algorithms, Business Strategy
University of Maryland, College Park
Skills you'll gain: Customer Analysis, Customer Acquisition Management, Customer Insights, Marketing Channel, Marketing Analytics, Customer Relationship Management, Business-To-Consumer, Customer Retention, Customer Engagement, B2B Sales, Operating Cost, Marketing Strategies, Strategic Marketing, Decision Making
Coursera Project Network
Skills you'll gain: Customer Insights, User Feedback, Customer Analysis, Business Research, User Accounts
Emory University
Skills you'll gain: Marketing Automation, Customer Retention, Marketing Operations, Marketing Effectiveness, Customer Acquisition Management, Marketing Analytics, Customer Analysis, Customer Insights, Marketing Strategies, Predictive Modeling
University of Maryland, College Park
Skills you'll gain: Data Storytelling, Digital Transformation, Persuasive Communication, Data Science, Storytelling, Influencing, Data-Driven Decision-Making, Data Analysis, Public Speaking, Customer Engagement, Presentations, Analytics, Customer Insights, Technology Strategies, Microsoft PowerPoint
- Status: Free
Coursera Instructor Network
Skills you'll gain: Generative AI, Customer Support, Personalized Service, Customer Service, Image Analysis, Product Support, Customer Insights, Email Marketing, Artificial Intelligence, Operational Efficiency, Automation
In summary, here are 10 of our most popular customer+awareness courses
- Enhancing Customer Insights with Generative AI: Coursera Instructor Network
- Samsung Customer Care Essentials: Samsung
- Conecta de forma efectiva con los clientes de retail: UBITS
- GenAI for Customer Service Teams: Coursera Instructor Network
- How to find customers by uploading contacts on Twitter: Coursera Project Network
- The 4 A's of Marketing with Jagdish Sheth: Kennesaw State University
- AI's Existing Impact: Emory University
- Selecting the Right Customer & Channel : University of Maryland, College Park
- Design a Customer Satisfaction Survey with Typeform: A Beginner's Guide: Coursera Project Network
- Driving Customer Equity with AI: Emory University