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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
155,580 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

DH

Nov 13, 2019

I loved how useful all of the information in this course was. I love how much the instructors really seemed to be so in love with their careers. Its the most fun I've had learning in a very long time.

GM

Aug 18, 2023

A great dive into things that were only in my periphery and now I have a broader understanding of certain technology and ideas and how I might pursue and look into them further. Great beginner course.

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2551 - 2575 of 10,000 Reviews for Technical Support Fundamentals

By Nicholas C

Feb 17, 2021

This is good learning experience for those starting out in IT or trying gain more learning experience in computers. The course helped introduced me to assembling a computer and using virtual machine for the Qwiklabs.

By Biswadeep B

Jan 18, 2021

This is probably the best introductory online course that I've ever taken. The teachers explained everything in a lucid manner and I sailed through without any issues. Looking forward to completing the entire course!

By Playful S

Oct 5, 2020

This is a very good course. I didn't know anything about computers. Now I know the basics. Education is power, and I am ready to take what I've learned to the next level. I can't wait to start working with computers.

By Efraim I

Aug 10, 2020

Awesome content, I have been making tutorial across some other platforms as Udemy, and you guys are above the top. Perfect explanations, user interactivity, and the labs are something special. Thanks for this chance.

By Raina D s

Jul 21, 2020

It was very awesome to learn from google employees and learn their interest and passion that they developed from their childhood. All the trainers and people who shared their experience were amazing and inspired me.

By Miguel G P

Jun 23, 2020

Excelente curso. Te enseña muchas cosas necesarias para iniciar tu carrera como IT support y aunque no apliques a un trabajo como tal, lo que vas aprender te ayudara a entender mejor el mundo de la tecnologia actual.

By Cedric L

May 21, 2020

I really enjoyed completing this course I loved the fact that it wasn't just about learning the material but I got a chance to get hands-on experience in some of the lessons. It was user friendly and straight forward

By Sean P

Apr 13, 2020

The course was put together really well. Instructor we very pleasant, and information was relevant to todays technology, unlike some other courses I've taken previously where they're using video from the early 2000's

By Nalbert S

Mar 5, 2020

I highly recommend this course, complete, easy learning and very good support material, interactive exercises and a very good environment that makes you want to continue learning. Besides the super interesting topic.

By Ryan K

Feb 12, 2020

This course is great!! I highly recommend this course to anyone looking to get into the IT industry! I am learning a tremendous amount about the IT field, and I am just finished with Course 1!!! Loving all of this!!!

By Leonardo A V

Jan 13, 2020

Really enjoyed this course. I was able to learn the basic of IT, the examples used by the instructors allowed me to really understand the concepts. Thank you and very excited to continue with the rest of the courses.

By Timothy S

Jul 9, 2019

Love the way this course flows and that the user can move at his or her own pace. Having successful Google employees with diverse backgrounds and varying education levels teach the course makes every section fresh.

By Devon T

Oct 12, 2018

I loved this material, I had somewhat of a background on all of these topics beforehand, but this really touched on fundamentals (as stated in the title). You'll really dive into the IT role with this initial course.

By Brett B

Feb 16, 2018

The Technical Support Fundamentals course was excellent! I really enjoyed taking it, and everything went really smooth. Getting the certificate at the end, and being able to add it to my LinkedIn was very satisfying.

By Robert M

Aug 30, 2023

Great course. Useful primer for anyone wanting to dip their toe in the IT space and get a feel for what it's all about, particularly in the context of IT support. Lots of interesting nuggets picked up along the way.

By Dion G

Jun 23, 2023

Well laid out and comprehensive introduction to the fundamentals of IT support. Modules were clear, in short, easily digestible chunks. I look forward to more content with the same well-developed learning structure.

By Adeyemi A

Nov 19, 2022

This is so awesome for me. The skills i learnt from this course shall be lifelong for me and I believe it is my launching pad to greater exploit in the IT space. My goal is to help others achieve their IT objectives

By Jack E

Jul 1, 2021

Very informative to those who are new to technology. Certainly written for beginners. This would be a great learning resource even if you don't plan to complete the entire Google IT Support Professional Certificate.

By meera d

Jan 6, 2021

The course is created for people who are new to IT courses. The course is organized in very simple , easy to understand. I got to learned so many new things.

I am really happy that I decided to take this course.

By Daniel M

Nov 10, 2020

Great course... a lot of things i already learned in a general way but it's always nice to get knee deep in basic concepts to fully understand everything in the IT world, specially things we always take for granted.

By Varsha O

Oct 18, 2020

The topics are contain in this course are really helped me a lot gaining much knowledge which even I didn't expect and the lecturers are super awesome...thanks you so much to all lecturers and thanks to Coursera !!!

By Ashley E

Oct 14, 2020

Super well put together, favorite feature is ability to pause so I can take notes at my own speed so it'll stick for the long run, also giving me something I can confidently refer back on if I ever need a refresher.

By Michelle B

Oct 9, 2020

Loved everything about this course (except connecting to the VMs). I am really motivated and look forward to continuing on with the track! Thanks for giving me the support I needed to try something new and exciting!

By Jacob M

Jun 22, 2020

This course was very helpful as an introductory course to not only the world of IT, but the world of computers and technology in general. The course instructors were relatable and the content was easy to comprehend.

By Deleted A

Jun 8, 2020

It's too good. An excellent introductory course. The all-around material was well presented, the instructors are doing a great job passing on their knowledge. The weekly assignments were interesting and fun to take.