Great introduction into the world of technology in general. This gives you a good look into whether or not this type of work may be for you, and what kind of specialty you might be interested in once you get going.

It was a great introduction to Technical Support. It spent just enough time on each topic to give you a solid understanding of the basics, without getting you bogged down into too many details and overwhelming you.

I found it tough at times to understand what the teaching was, I now have a better understanding of IT and about my own dealings with my PC's and cell phones at home, I will be moving on to another course for sure!

I enjoy this program overall -- as a beginner this was laid out step-by-step and everything was easy to learn even binary. I learned a lot and working on building my own computer. Lol! Thanks for the opportunity.

This course was amazing I had a great experience in learning how a computer works its networking operating system trouble shooting and how to be prepared in the interview it was awesome the lectures were very good.

This course lays the ground work for the future classes. I enjoyed personal experiences and anecdotes they included to show the diversity included in working in IT. I look forward to taking the four other courses.

Wow so much great information just to scratch the surface and so interesting it really pulled me in. Love this start to the program and can't wait to go further and expand my horizon. Thank you Google and Coursera.

Thank you Coursera.Thank you Google .Thank you for knowledge shared on IT support Fundamentals.Thanks for the opportunity,its one i highly regard invaluable and fortunate to receive.Keep it Up Coursera...God bless.

this is absolutely recommended for anyone interested in pursuing a career in IT support. I have been a professional in the industry for years now, and regardless I found new stuff to learn and ways to improve upon.

Best course out of any courses I have tried or come across on Coursera so far. That said I'm not just talking about this particular course. Any Google course is simply amazing at executive what it means to achieve.

thanks for this wonderfull stuff ,this course on internet all because of the technology and as i am a student this helped me a lot and covered up with basic steps .now this help me to move further in this IT field.

This course was very helpful to learning the fundamentals of IT Support topics and subject matter. I enjoyed the virtual machine labs and would have like to complete more exercises working within that environment.

I've already learned so much. I'm ending this initial course with even more excitement and energy about the path ahead than I had starting it! The info is good, the instructors are great, and the tools are awesome.

I really appreciate the opportunity. I look forward to more, Please help me to complete the remaining course by giving me access to the remaining course and using my picture as the only credential available.

Thanks

This is a great beginners dive into the fundamentals of computer hardware, software, networking and help desk support. It was well paced and provided great assessments to test your knowledge of the subject matter.

I am deeply grateful to all my facilitators during this course. It was worth every moment of my time, as I have a better understanding of the things that I do and how to effectively give great support to customers.

This is a very well put together course. The shorter-styled videos make learning this material similar to reading a Patterson novel. Before you know it, the video is over and you have learned something fundamental.

This course is great for a beginner who is looking to get into the IT world. It covers the basics of computer, both hardware and software. It's easy to follow along, and assignments are relevant to real world work.

This was a concise class that had all the necessary information for someone learning about IT for the first time. This week laid the foundations of IT out for me and I now know much more about IT than I did before.

Well organized course on presenting the fundamentals of IT Technical Support. Materials were appropriately designed to be very interesting, interactive and understandable. Good partnership with Google and Coursera.

The first course of the certification with help you understand the building blocks of what is technology, how it works and the impact that it has on our daily lives. Excellent startup point for this certification.

This course is well organized, the videos are concise and informative, and the labs and quizzes are effective in determining whether you have learned the concepts or whether you should review portions of a lesson.

I am grateful for registering for this course. It is my way to master IT support, I like the course content and the Google team are nice and encourage you to continue learning .

..Thanks Coursera and Misk academy..

Great course if you are looking into the IT Field. Lots of great knowledge broken up into a manageable program. I lead a busy life and I was able to come and go as I was available and completed the course quickly.

They put this hard concepts in an easy way to motive people and not be afraid on technology as a fiel of uncompressible concepts if not simple and that if we put hard work and are consistent we can reach our goal.