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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JC

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Very informative and easy to understand for beginners like me. Kudos to the team who made this course possible and a very big thank you to all the instructors who share their time and knowledge to us.

TP

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This course was a friendly and educational start to the certificate, I will recommend this to anyone either looking to develop skills in IT or if they just want to gather more skills for personal use.

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2526 - 2550 of 10,000 Reviews for Technical Support Fundamentals

By Mohamed D A

Jul 26, 2023

Amazing introductory course, well structured and well presented with exercises and hands on labs. If you're looking to learn the fundamentals of computing, this is a great place to start your journey. thanks Coursera

By Chris Z

Apr 23, 2023

I have background in a lot of the topics so I felt it was too simplified but stepping back and considering this being for someone with zero prior knowledge it is a very good foundation for getting into tech subjects.

By Jason L

Oct 4, 2022

The course is put together very well and concepts are explained in easy to follow / easy to understand language that is not intimidating. I've loved my experience so far and looking forward to continuing to progress.

By Latifah A

Aug 28, 2022

I am very happy to join this program and I am looking forward to the next IT Support Professional Certificate course. Thank you Google and Coursera! I learn so much about IT which make me interested in the IT world:)

By Joseph A K

May 27, 2022

It's too good. Well since it is fundamentals, I wouldn't say anything but best part for me is the cuustomer service,

I wish coursera and Google can make a course on customer service full package.

Thank you this course.

By Marilyn L

Jan 22, 2022

I am an avid learner and love to solve problems. The instructors were very informative. Although the remote desktop / qwiklabs was challenging, my curiousity grew emmensly just wanting to go further. Thanks Google!

By Jesse

Jan 17, 2022

A great foundation to get yourself in the know of the basics. Relatable and interesting enough to make me want to pursue further courses in the Google IT Support Professional Certificate. Thanks very much Coursera :)

By paccy u

Aug 12, 2021

What an amazing course!!

I am currently an IT guy but I really enjoyed the course as if It was the first time for me to

hear about everything.

The facilitators are amazing, and cool which is important to us as learners

By Jakub K

Jun 30, 2021

One of the best overview of IT fundamentals out there. Well made in concise manner from bottom up. Very enjoyable history of computer development. Seldom little mistakes proving that even Google guys are just humans.

By Louis S A

May 23, 2021

I'm really happy to complete Technical Support Fundamentals on Coursera.

Thanks for all news skills that I've learned.

Will move forward with my first Certificate and more again.

It was a great experience for my future.

By Nicholas C

Feb 17, 2021

This is good learning experience for those starting out in IT or trying gain more learning experience in computers. The course helped introduced me to assembling a computer and using virtual machine for the Qwiklabs.

By Biswadeep B

Jan 18, 2021

This is probably the best introductory online course that I've ever taken. The teachers explained everything in a lucid manner and I sailed through without any issues. Looking forward to completing the entire course!

By Playful S

Oct 5, 2020

This is a very good course. I didn't know anything about computers. Now I know the basics. Education is power, and I am ready to take what I've learned to the next level. I can't wait to start working with computers.

By Efraim I

Aug 10, 2020

Awesome content, I have been making tutorial across some other platforms as Udemy, and you guys are above the top. Perfect explanations, user interactivity, and the labs are something special. Thanks for this chance.

By Raina D s

Jul 21, 2020

It was very awesome to learn from google employees and learn their interest and passion that they developed from their childhood. All the trainers and people who shared their experience were amazing and inspired me.

By Miguel G P

Jun 23, 2020

Excelente curso. Te enseña muchas cosas necesarias para iniciar tu carrera como IT support y aunque no apliques a un trabajo como tal, lo que vas aprender te ayudara a entender mejor el mundo de la tecnologia actual.

By Cedric L

May 21, 2020

I really enjoyed completing this course I loved the fact that it wasn't just about learning the material but I got a chance to get hands-on experience in some of the lessons. It was user friendly and straight forward

By Sean P

Apr 13, 2020

The course was put together really well. Instructor we very pleasant, and information was relevant to todays technology, unlike some other courses I've taken previously where they're using video from the early 2000's

By Nalbert S

Mar 5, 2020

I highly recommend this course, complete, easy learning and very good support material, interactive exercises and a very good environment that makes you want to continue learning. Besides the super interesting topic.

By Ryan K

Feb 12, 2020

This course is great!! I highly recommend this course to anyone looking to get into the IT industry! I am learning a tremendous amount about the IT field, and I am just finished with Course 1!!! Loving all of this!!!

By Leonardo A V

Jan 13, 2020

Really enjoyed this course. I was able to learn the basic of IT, the examples used by the instructors allowed me to really understand the concepts. Thank you and very excited to continue with the rest of the courses.

By Timothy S

Jul 9, 2019

Love the way this course flows and that the user can move at his or her own pace. Having successful Google employees with diverse backgrounds and varying education levels teach the course makes every section fresh.

By Devon T

Oct 12, 2018

I loved this material, I had somewhat of a background on all of these topics beforehand, but this really touched on fundamentals (as stated in the title). You'll really dive into the IT role with this initial course.

By Brett B

Feb 16, 2018

The Technical Support Fundamentals course was excellent! I really enjoyed taking it, and everything went really smooth. Getting the certificate at the end, and being able to add it to my LinkedIn was very satisfying.

By Robert M

Aug 30, 2023

Great course. Useful primer for anyone wanting to dip their toe in the IT space and get a feel for what it's all about, particularly in the context of IT support. Lots of interesting nuggets picked up along the way.